Troubleshooting - Dualit BEAN TO GO Instruction Manual & Guarantee

TROUBLESHOOTING

IMPORTANT: FAILURE TO DESCALE AND CLEAN YOUR MACHINE WILL
INVALIDATE YOUR GUARANTEE.
POSSIBLE CAUSE(S)
THE APPLIANCE DOES NOT TURN ON
The appliance may not be properly
connected to the power supply.
The Power Supply Cord may not have
been correctly placed into the machine.
THE CONTROL BUTTONS ARE NOT WORKING
The Control Panel is dirty.
The Control Buttons are being pressed
incorrectly.
The protective film has not been
removed.
The machine is new or has been stored
for a while.
THE APPLIANCE IS NOT DISPENSING COFFEE
A Warning Symbol is flashing.
The internal pipes may be blocked.
The Empty System Function has been
used, there is no water in the appliance.
THE APPLIANCE IS SLOWLY DISPENSING COFFEE
The ground coffee is too fine and is
blocking water in the appliance.
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
SOLUTION(S)
Check the plug is in the Power Outlet and the
switch is turned on.
Check the Power Cord is secured into the rear of
the machine.
Clean and dry the whole Control Panel with the
Cleaning Cloth provided or a dry towel.
Ensure the Control Button is pressed directly
below the icon you wish to select.
There is a protective film over the buttons when
new. This must be peeled off before use.
When the Water Tank is empty, from new or
after storing, it can take a while for the Pump to
prime. Ensure the Water Tank is full to max and
turn on the machine. The Pump will run and water
should come out of the Adjustable Coffee Nozzle.
This could take from 30 seconds to one minute.
If the water does not come out of the Spout
after this time, the Power Light will flash and so
will the Hot Water Button. Press the Hot Water
Button and the Pump will run. Allow the Pump
to run until water comes out the Steam Nozzle.
This may take over a minute. If it takes longer than
2 minutes, turn off the machine and repeat the
above process. If it still does not work, contact
Dualit Customer Services on 01293 652500.
Please reference the instructions on page 10.
Ensure you descale regularly (page 22).
Press the Hot Water Button to dispense water, press
again to stop after 15 seconds (page 20).
Increase the grind size on the Coffee Grinder until
the coffee is to your taste (page 21).
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The Infuser is dirty.
THE APPLIANCE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE
Water Tank is not correctly seated.
There is water inside the Water Tank
chamber.
The machine is new or has been stored
for a while.
THE APPLIANCE APPEARS TO BE LEAKING
There is water beneath the machine.
Coffee grind is too fine and blocks the
water from passing through the outlet.
THE APPLIANCE TURNED ITSELF OFF
Depending on the mode selected, the
appliance shuts down after a 20-40
minutes of inactivity.
WATER TANK WARNING IS FLASHING
There is no water in the Water Tank.
The Water Tank may not be seated
correctly.
WATER TANK WARNING IS NOT DISPLAYED WHEN WATER TANK IS EMPTY
There is water inside the Water Tank
chamber.
COFFEE BEAN WARNING IS DISPLAYED
There are no coffee beans in the
hopper.
The grinder may be blocked with
coffee.
The internal coffee Powder Outlet may
be blocked.
Remove and clean the Infuser. Ensure it is dry before
re-installing.
Remove and install the Water Tank.
Dry the Water Tank chamber with a cloth and
refill the Water Tank.
When the Water Tank is empty, from new or after
storing, it can take a while for the Pump to prime.
Ensure the Water Tank is full to max and turn on the
machine. The Pump will run and water should come
out of the Adjustable Coffee Nozzle. This could
take from 30 seconds to one minute. If the water
does not come out of the Spout after this time, the
Power Light will flash and so will the Hot Water
Button. Press the Hot Water Button and the Pump
will run. Allow the Pump to run until water comes
out the Steam Nozzle. This may take over a minute.
If it takes longer than 2 minutes, turn off the machine
and repeat the above process. If it still does not work,
contact Dualit Customer Services on 01293 652500.
Ensure that the Internal and External Drip Tray
have been emptied.
Adjust the Grinder size to a coarser setting
(page 21).
The machine's mode can easily be changed, please
see the instructions on page 9. Press Power Button
to turn machine back on.
Remove the Water Tank and fill with fresh water.
Remove and reinstall the Water Tank, ensuring that
the connectors align.
Dry the Water Tank chamber with a cloth and
refill the Water Tank.
Fill the Coffee Bean Hopper with fresh coffee beans.
Increase the grind size to allow the Grinder to free
up.
Follow the cleaning steps on page 25, step 7 to clean
the Powder Outlet.
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