Troubleshooting - Dualit Cafe PLUS Instruction Manual & Guarantee

TROUBLESHOOTING

IMPORTANT NOTICE: Product failure due to the build up of limescale is not
covered by guarantee - descale regularly.
+ TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL INFO@DUALIT.COM
WITH YOUR MODEL AND SERIAL NUMBERS.
POSSIBLE CAUSE(S) SOLUTION(S)
THE CAPSULE MACHINE DOES NOT TURN ON
1. The unit may not be properly 1.1 Check the plug is in the socket and the switch is turned
connected to the power supply. on.
1.2 Check and replace the fuse if necessary. Note: in order
to open the plug, remove the label to reveal the screw.
1.3 The machine may be in Standby Mode, which activates
automatically after 10 minutes. In this Mode the tea and
coffee lights turn off to conserve energy. You can exit
Standby Mode by pressing any Button.
THE CAPSULE MACHINE IS NOT DISPENSING TEA OR COFFEE
1. The Coffee or Tea Buttons 1.1 The Nozzle could be blocked. Follow the Cleaning
illuminate without flashing, but instructions on page 16. If this does not clear the blockage
no tea or coffee is dispensed. refer to page 14 to descale your machine.
1.2 The inserted capsule could be faulty. Wait a few
moments before opening the Lever, flush the machine
through and then try again with another capsule.
1.3 Ensure that the Lever is properly closed and the Capsule
Basket is empty.
1.4 There could be air trapped in the pipework. Remove
the capsule and ensure that the Water Tank is full. Press the
Coffee or Tea Button. Water should exit the Nozzle. If it
doesn't, press again to release the trapped air.
2. You may have run out of 2. Remove the Water Tank and fill with fresh water.
water.
3. The Water Tank may not be 3. Position by aligning the connection and pushing down firmly.
seated correctly. Tip: Bubbles rise in the Water Tank when it is correctly seated.
Then push the Water Tank Lid down to cover the Water Tank.
MY MACHINE IS MAKING A LOUD NOISE OR EXTRACTION HAS STOPPED MID USE
1. You may have run out of 1. Turn the machine off and remove the Water Tank. Refill
water (the machine is making with fresh water and then place the Water Tank back onto
a noise and the Buttons are the machine. Follow instructions on page 08-09 before
flashing). dispensing.
2. There may be an airlock in 2. Remove the capsule and ensure that the Water Tank is
the pipework. full. Press the Coffee or Tea Button. Water should exit the
Nozzle. If it doesn't, press again to release the trapped air.
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
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MY CAPSULE MACHINE IS LEAKING
1. There is water beneath the 1.1 There will be a small amount of condensation forming
capsule machine. underneath the capsule machine after making numerous
beverages. This is safe and does not mean the machine is
leaking.
1.2 Ensure that the Water Tank has been correctly inserted.
When refilling with water, always switch off the capsule
machine and only then remove and refill the Water Tank.
Otherwise, water could leak from the appliance. If you still
feel the capsule machine is leaking, stop, unplug and contact
Dualit customer services
MY COFFEE HAS NO CREMA
1. Little to no crema is 1.1 Each time coffee is dispensed, essential oil is deposited in
produced. the Nozzle. Descale and follow instructions on page14-15.
1.2 Use Dualit or Nespresso
1.3 Check your capsules are in date. Stale coffee affects
crema and taste.
1.4 Ensure that you are not using the Tea Button for Coffee.
FACTORY SETTINGS
1. What is the factory setting of 1. The factory setting of the machine is programmed to 35ml
the capsule machine?
for the Espresso Button, 70ml for the Lungo Button and
180ml for the Tea Button.
2. Can I change the factory 2. Yes. Please follow 'Programmable Dosing Memory' on
settings? page 12.
COFFEE & TEA BUTTONS
1. What happens if I repeatedly 1. The capsule machine interrupts the dispensing of the tea
press the Buttons while tea or or coffee prematurely.
coffee is being dispensed?
2. Is the Programmable Dosing 2. No, the programming is not affected by unplugging the
Memory deleted when the appliance.
appliance is unplugged?
3. The Buttons flash for a long 3. It takes a little time for the capsule machine to achieve
time. When is the capsule the optimum water temperature (approx. 30-60 seconds).
machine ready to use? Once it does, the Buttons will illuminate and will be ready to
dispense tea or coffee.
CAPSULES
1. The capsule does not drop 1.1 The Capsule Basket could be full. Please empty it.
automatically into the Capsule 1.2. Ensure that you fully lift the Lever.
Basket when I lift the Lever.
2. The capsule cannot be 2. The Capsule Basket could be full. Please empty it.
inserted correctly.
*Nespresso trademark is owned by Société des Produits Nestlé S.A
®
+ for help.
capsules .
® *
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