Table of Contents
Advertisement
6. Support and Service
In North America
Technical Support
RadiSys maintains a technical support phone line at (503) 646-1800 that is staffed
weekdays (except holidays) between 8 AM and 5 PM Pacific time. If you have a
problem outside these hours, you can leave a message on voice-mail using the same
phone number. You can also request help via electronic mail or by FAX addressed to
RadiSys Technical Support. The RadiSys FAX number is (503) 646-1850. The
RadiSys E-mail address on Internet is support@radisys.com. If you are sending
E-mail or a FAX, please include information on both the hardware and software
being used and a detailed description of the problem, specifically how the problem
can be reproduced. We will respond by E-mail, phone or FAX by the next business
day.
6
6
Technical Support Services are designed for customers who have purchased their
products from RadiSys or a sales representative. If your RadiSys product is part of a
piece of OEM equipment, or was integrated by someone else as part of a system,
support will be better provided by the OEM or system vendor that did the integration
and understands the final product and environment.
Bulletin Board
RadiSys operates an electronic bulletin board (BBS) 24 hours per day to provide
access to the latest drivers, software updates and other information. The bulletin
board is not monitored regularly, so if you need a fast response please use the
telephone or FAX numbers listed above.
The BBS operates at up to 14400 baud. Connect using standard settings of eight data
bits, no parity, and one stop bit (8, N, 1). The telephone number is (503) 646-8290.
Page 35
Artisan Scientific - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisan-scientific.com
Advertisement
Table of Contents
