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Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
No Video/
Power LED off
No Video/
Power LED on
Poor Focus
Shaky/Jittery
Video
What You
Experience
No picture
• Ensure that the video cable connecting the
• Verify that the power outlet is functioning
• Ensure that the Power Button is pressed
• Ensure that the correct input source is
No picture or
• Increase brightness & contrast controls via
no
brightness
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video
• Run the built-in diagnostics.
• Ensure that the correct input source is
Picture is
• Eliminate video extension cables.
fuzzy, blurry,
• Reset the monitor to factory settings.
or ghosting
• Change the video resolution to the correct
Wavy picture
• Reset the monitor to factory settings.
or fine
• Check environmental factors.
movement
• Relocate the monitor and test in another
• Dell monitors are designed to work optimally
Possible Solutions
monitor and the computer is properly
connected and secure.
properly using any other electrical equipment.
fully.
selected in the
Input Source
OSD.
cable connector.
selected in the
Input Source
aspect ratio.
room.
with Dell supplied inbox cables. Dell does not
guarantee the video quality and performance
when using non-Dell cables.
menu.
menu.
Troubleshooting
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