Common Problems - Dell P2314Ht User Manual

Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common What You
Symptoms Experience
No Video/Power No picture
LED off
No Video/Power No picture or
LED on no brightness
50 Troubleshooting

Possible Solutions
•
Ensure that the video cable
connecting the monitor and the
computer is properly connected
and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Ensure that the correct input
source is selected via the Input
Source Select button.
•
Check the "Power Button LED"
option under Energy Settings in
OSD Menu
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test feature
check.
•
Check for bent or broken pins in
the video cable connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input
source is selected via the Input
Source Select button.
Poor Focus Picture is
fuzzy, blurry, or
ghosting
Shaky/Jittery Wavy picture
Video
or fine
movement
Missing Pixels LCD screen
has spots
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Eliminate video extension cables.
•
Reset the monitor to Factory
Settings.
•
Change the video resolution to
the correct aspect ratio (16:9).
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel Clock
controls via OSD.
•
Reset the monitor to Factory
Settings.
•
Check environmental factors.
•
Relocate the monitor and test in
another room.
•
Cycle power on-off.
•
Pixel that is permanently off is a
natural defect that can occur in
LCD technology.
•
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at: www.dell.
com/support/monitors.
Troubleshooting
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