Dell UP3214Q User Manual

Dell ultrasharp 32 monitor

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Dell UltraSharp 32 Monitor
User's Guide
Model No. : UP3214Q
Regulatory model: UP3214Qt
Regulatory type: UP3214Q001

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Table of Contents
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Summary of Contents for Dell UP3214Q

  • Page 1 Dell UltraSharp 32 Monitor User’s Guide Model No. : UP3214Q Regulatory model: UP3214Qt Regulatory type: UP3214Q001...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are either trademarks or registered trademarks of Microsoft.
  • Page 3: Table Of Contents

    Contents 1 About Your Monitor ..... . . 5 Package Contents ......5 Product Features .
  • Page 4 FCC Notices (U.S. Only) and Other Regulatory Information . 58 Contact Dell......58 6 Setting Up Your Monitor Display .
  • Page 5: About Your Monitor

    Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
  • Page 6: Product Features

    • Factory Calibration Report Product Features The Dell UltraSharp 32 Monitor (Model # UP3214Q) has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include: • 80.1 cm (31.5-inch) active area display (Measured diagonally) 3840 x 2160 resolution, plus full-screen support for lower resolutions.
  • Page 7: Identifying Parts And Controls

    On-Screen Display (OSD) adjustments for ease of set-up and screen optimization. • Software and documentation media includes an information file (INF), Image color Matching File (ICM), Dell Display Manager software application and product documentation. Dell Display Manager included (comes in the CD attached with the monitor). •...
  • Page 8: Back View

    Secures monitor with security cable lock. Barcode serial number label Refer to this label if you need to contact Dell for technical support. Stand release button Release stand from monitor. USB downstream port with Connect your USB device. You can...
  • Page 9: Side View

    USB cable to the computer and USB upstream connector on the monitor. Dell Soundbar Attaches the optional Dell Soundbar. (Sealed mounting slots by removable plastic sheets) NOTE: Dell soundbar is sold separately. About Your Monitor  9...
  • Page 10: Monitor Specifications

    Monitor Specifications Flat panel Specifications Screen type Active matrix - TFT LCD Panel type In Plane Switching Viewable image dimensions Diagonal 80.1 cm (31.5-inches viewable image size) Horizontal 697.9 mm (27.5 inches) Vertical 392.6 mm (15.5 inches) Pixel pitch 0.182 mm Viewing angle 176°...
  • Page 11: Electrical Specifications

    640 x 480 37.5 75.0 31.5 800 x 600 37.9 60.0 40.0 800 x 600 46.9 75.0 49.5 1024 x 768 48.4 60.0 65.0 1024 x 768 60.0 75.0 78.8 1152 x 864 67.5 75.0 108.0 1280 x 800 49.3 60.0 71.0 1280 x 1024...
  • Page 12: Environmental Characteristics

    Signal cable type DisplayPort to Mini DisplayPort 1.8 M cable. USB 3.0 1.8 M cable. Dimensions (with stand) Height (extended) 572.4 mm (22.5 inches) Height (compressed) 482.6 mm (19.0 inches) Width 749.9 mm (29.5 inches) Depth 214.0 mm (8.4 inches) Dimensions (without stand) Height 444.6 mm (17.5 inches)
  • Page 13: Power Management Modes

    The OSD will only function in the normal operation mode. When any button is pressed in Active-Off mode, the following message will be displayed: Dell UP3214Q There is no signal coming from your computer. Press any key on the keyboard or move the mouse to wake it up. If there is no display, press the monitor button now to select the correct input source on the On-Screen-Display menu.
  • Page 14: Pin Assignments

    Pin Assignments DisplayPort Connector (DP in and DP out) Pin Number 20-pin Side of the Pin Number 20-pin Side of the monitor connector monitor connector ML0(p) ML3(n) ML0(n) ML1(p) AUX(p) ML1(n) ML2(p) AUX(n) ML2(n) DP_PWR Return ML3(p) +3.3 V DP_PWR Mini DisplayPort Connector Pin Number 20-pin Side of the Pin Number 20-pin Side of the...
  • Page 15 ML2(n) ML0(p) +3.3 V DP_PWR 19-pin HDMI Connector Pin Number 19-pin Side of the Pin Number 19-pin Side of the monitor connector monitor connector TMDS DATA 2+ TMDS CLOCK SHIELD TMDS DATA 2 SHIELD TMDS CLOCK- TMDS DATA 2- Floating TMDS DATA 1+ Floating TMDS DATA 1 SHIELD...
  • Page 16 USB Upstream Connector USB Downstream Connector Pin Number Signal Name Pin Number Signal Name VBUS VBUS StdB_SSTX- StdA_SSRX- StdB_SSTX+ StdA_SSRX+ GND_DRAIN GND_DRAIN StdB_SSRX- StdA_SSTX- StdB_SSRX+ StdA_SSTX+ Shell Shield Shell Shield USB ports • 1 upstream - bottom • 4 downstream - 1 at back, 3 at bottom Power Charging Port - the one on the rear cover (Port with lightning icon);...
  • Page 17 Card Reader Specifications Overview • The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card. The Flash Memory Card Reader is automatically recognized by Microsoft ® •...
  • Page 18: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/...
  • Page 19: Maintenance Guidelines

    Maintenance Guidelines Cleaning Your Monitor WARNING: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor: •...
  • Page 20: Setting Up The Monitor

    Setting Up the Monitor Attaching the Stand NOTE: The stand is detached from the monitor when it is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.
  • Page 21 Connecting the black DisplayPort (or miniDP) cable Connecting the black HDMI Cable (Optional) HDMI Connecting the USB 3.0 cable After you have completed connecting the DP/mini DP/HDMI cable, follow the procedure below to connect the USB 3.0 cable to the computer and complete your monitor setup: Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer.
  • Page 22: Organizing The Cables

    CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary. Organizing the Cables After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot to organize all cables as shown above.
  • Page 23: Removing The Stand

    Removing the Stand NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions.
  • Page 24 Refer to the instructions that come with the VESA-compatible wall mounting kit. Place the monitor panel on a soft cloth or cushion on stable flat table. Remove the stand. Use a screwdriver to remove the four screws securing the plastic cover. Attach the mounting bracket from the wall mounting kit to the monitor.
  • Page 25: Operating The Monitor

    Operating the Monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change. Preset Modes Brightness/Contrast Input Source...
  • Page 26 Use the Input Source button to select between different video signals that may be connected to your monitor. • DisplayPort input Input Source • Mini DisplayPort input • HDMI input Displays the source selection bar. Press buttons to move between the setting options and press to select the input source you want.
  • Page 27: Using The On-Screen Display (Osd) Menu

    Front Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Description Button Use the Up button to adjust (increase ranges) items in the OSD menu. Use the Down button to adjust (decrease ranges) items in the OSD menu.
  • Page 28 Dell UP3214Q Energy Use Brightness/Contrast Input Source Color Settings Display Settings PBP Settings Energy Settings Menu Settings Other Settings Personalize Resolution: 3840x2160, 30Hz Press the buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete list of all the options available for the monitor.
  • Page 29: Contrast Adjustment

    Energy Use This meter shows the energy level being consumed by the monitor in real time. Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Dell UP3214Q Energy Use Brightness/Contrast Input Source Color Settings Display Settings PBP Settings Energy Settings...
  • Page 30: Your Monitor

    Input Source Use the Input Source menu to select between different video signals that may be connected to your monitor. Dell UP3214Q Energy Use Brightness/Contrast Scan Sources DisplayPort Input Source Mini DisplayPort Color Settings HDMI Display Settings PBP Settings Energy Settings...
  • Page 31: Preset Modes

    Color Settings Use the Color Settings menu to adjust the monitor’s color settings. Dell UP3214Q Energy Use Brightness/Contrast Input Color Format Gamma Input Source Preset Modes Standard Color Settings Zonal Color Space Display Settings Contrast (2) PBP Settings Reset Color Settings...
  • Page 32 – sRGB: Emulates 100% sRGB. – CAL1/CAL2: User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software. Dell Ultrasharp Color Calibration Software works with the X-rite colorimeter i1Display Pro. The i1Display Pro can be purchased from the Dell Electronics, Software and Accessories website.
  • Page 33 Software or other Dell approved software. Dell Ultrasharp Color Calibration Software works with the X-rite colorimeter i1Display Pro. The i1Display Pro can be purchased from the Dell Electronics, Software and Accessories website. NOTE: When Zonal Color Space is turned on, the left side of the screen will adopt the brightness setting of the right side.
  • Page 34 NOTE: To ensure optimal color accuracy it is not recommended to adjust the Contrast or Brightness settings after calibrating CAL1 and CAL2. It is recommended to calibrate CAL1 and CAL2 to the same desired luminance level before turning on Zonal Color Space. Contrast (2) Allows you to adjust the contrast on the left side of the screen when Zonal Color Space or/and PBP...
  • Page 35 Display Use the Display Settings to adjust image. Settings Dell UP3214Q Energy Use Brightness/Contrast Aspect Ratio 16:9 Input Source Sharpness Color Settings Noise Reduction Dynamic Contrast Display Settings Uniformity Compensation PBP Settings DisplayPort 1.2 Disable Energy Settings Display Info Menu Settings...
  • Page 36 DP1.2. Wrong settings may result in blank screen. Some Graphics Cards do not support MCCS (Monitor Control Command Set) at DP1.2. In these cases, DDM (Dell Display Manager) may not run. NOTE: Ensure that your graphics card driver can support DP1.2 with MST feature, capable of...
  • Page 37 PBP submenu when PBP On Dell UP3214Q Energy Use Brightness/Contrast PBP Mode DisplayPort Input Source Size Fill Color Settings Display Settings PBP Settings Energy Settings Menu Settings Other Settings Personalize Resolution: - Resolution: 3840x2160, 30Hz PBP submenu when PBP Off...
  • Page 38: Menu Settings

    Energy Settings Dell UP3214Q Energy Use Brightness/Contrast Power Button LED On During Active Input Source O During Standby Monitor sleep Color Settings Reset Energy Settings Display Settings PBP Settings Energy Settings Menu Settings Other Settings Personalize Resolution: 3840x2160, 30Hz Power Button Allows you to set the power LED indicator On or Off.
  • Page 39: Ddc/Ci/Lcd Conditioning

    Reset Menu Select this option to restore default Menu settings. Settings Other Settings Select this option to adjust the OSD settings, such as the DDC/CI, LCD Conditioning, and so on. Dell UP3214Q Energy Use Brightness/Contrast Button Sound Input Source Auto Rotate...
  • Page 40 Rotating the display from Landscape to Portrait (in wall mount) will automatically trigger the OSD to be rotated accordingly. If Dell Display Manager (DDM) is installed and with suitable PC graphics card, the screen content will also be rotated accordingly.
  • Page 41 Helps reduce minor cases of image retention. Conditioning Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting Enable. Dell UP3214Q Energy Use Brightness/Contrast Button Sound Input Source...
  • Page 42: Osd Warning Messages

    OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled. Dell UP3214Q To allow manual adjustment of brightness, the Dynamic Contrast will be switched o . Do you want to continue?
  • Page 43 When monitor enters Power Save Mode, the following message appears: Dell UP3214Q Entering Power Save Mode Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, one of the following...
  • Page 44: Setting The Maximum Resolution

    • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): • Go to the support site for your computer and download the latest graphic drivers.
  • Page 45: Setting Up The Dp1.2 Display

    Setting Up the DP1.2 Display The default out of factory setting in the UP3214Q is DP1.1a. To enable 3840 x 2160 at 60 Hz, ensure the graphics card of the DP source is DP1.2 certified with MST feature, capable of supporting resolution up to 3840 x 2160 at 60 Hz, and its driver supports DisplayID v1.3, then change the DP...
  • Page 46 Dell UP3214Q DP MST/HBR2 will be disabled for DP1.1a. Confirm Exit B) Monitor fails to show any content (blank screen) Press OSD button to invoke the Input Source OSD menu. Preset Modes Brightness/Contrast Input Source Menu Exit Use the the button to highlight DisplayPort or Mini DisplayPort.
  • Page 47 Press and hold the button for approximately 8 sec. The DisplayPort configuration message will appear: Dell UP3214Q DisplayPort 1.2? Enable Disable Use the button to enable DP1.2 or button to exit without making any changes. Repeat the above steps to change the setting back to DP 1.1a if necessary.
  • Page 48: Using The Tilt, Swivel, And Vertical Extension

    Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. 4° typical (maximum 5.5°) 30° 90 mm 30°...
  • Page 49: Troubleshooting

    LED remains white. Also, depending upon the selected input, one of the dialog boxes shown below will continuously scroll through the screen. Dell UP3214Q No DisplayPort Cable The display will go into Power Save Mode in 5 minutes.
  • Page 50: Built-In Diagnostics

    Dell UP3214Q No HDMI Cable The display will go into Power Save Mode in 5 minutes. www.dell.com/support/monitors This box also appears during normal system operation, if the video cable becomes disconnected or damaged. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor.
  • Page 51 To run the built-in diagnostics: Ensure that the screen is clean (no dust particles on the surface of the screen). Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds.
  • Page 52: Common Problems

    Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Possible Solutions Symptoms Experience • Ensure that the video cable No Video/Power No picture LED Off connecting the monitor and the computer is properly connected and secure.
  • Page 53 • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors. Stuck-on Pixels LCD screen has •...
  • Page 54 Missing Color Picture missing • Perform monitor self-test feature color check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color •...
  • Page 55: Product Specific Problems

    Product Specific Problems Specific What You Possible Solutions Symptoms Experience • Check the Aspect Ratio setting in Screen image is Image is too small centered on Display Settings OSD screen, but does • Reset the monitor to Factory not fill entire Settings.
  • Page 56: Troubleshooting The Card Reader

    Troubleshooting the Card Reader CAUTION: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media. Problem Cause Solution Drive letter is Conflict with • – Right-click the My Computer not assigned.
  • Page 57 The media has Displays the error • Reinsert the media and write or been ejected message, “Error erase again. during writing or copying file or • Format the media for writing or erasing. folder.” erasing the same folder or file Displays the error name.
  • Page 58: Appendix

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit http://www.dell.com/support/.
  • Page 59: Setting Up Your Monitor Display

    Please choose the scenario below that best describes the computer system you are using, and follow the provided directions: If you have a Dell™ desktop or a Dell™ portable computer with internet access. If you have non Dell™ desktop, portable computer, or graphic card.
  • Page 60: If You Have A Dell™ Desktop Or A Dell™ Portable Computer With Internet Access

    After installing the drivers for your Graphics Adapter, attempt to set the resolution to 3840 x 2160 again. NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions. 60  Setting Up Your Monitor Display...
  • Page 61: If You Have Non Dell™ Desktop, Portable Computer, Or Graphic Card

    If you have non Dell™ desktop, portable computer, or graphic card In Windows XP ® : Right-click on the desktop and click Properties. Select the Settings tab. Select Advanced. Identify your graphics controller supplier from the description at the top of the window (e.g.
  • Page 62: Procedures For Setting Up Dual Monitors In

    Procedures for setting up dual monitors in Windows Vista ® , Windows ® 7 or Windows ® 8/ Windows ® 8.1 Content (a) For Windows Vista ® (b) For Windows ® 7 (c) For Windows ® 8/Windows ® 8.1 (d) Setting Display Styles For Multiple Monitor (a) For Windows Vista ®...
  • Page 63 Click Display Settings. Click Identify Monitors. „ You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor. Setting Up Your Monitor Display  63...
  • Page 64 (b) For Windows ® 7 Connect the external monitor(s) to your laptop or desktop using a video cable (DP, HDMI etc.) and follow any of the below setup method. Method 1: Using keyboard shortcut “Win+P” Press the Windows logo key + P on your keyboard. While holding down the Windows logo key, press P to toggle between the display selections.
  • Page 65 Click Multiple displays to choose a display selection. If you do not see the additional monitor listed, click Detect. „ You may need to restart your system and repeat steps 1 to 2 if the system does not detect the added monitor. Setting Up Your Monitor Display ...
  • Page 66 (c) For Windows ® 8/Windows ® 8.1 Connect the external monitor(s) to your laptop or desktop using a video cable (DP, HDMI etc.) and follow any of the below setup method. Method 1: Using keyboard shortcut “Win+P” Press the Windows logo key + P on your keyboard. While holding down the Windows logo key, press P to toggle between the display selections.
  • Page 67 Right-click on the desktop and click Screen resolution. Click Multiple displays to choose a display selection. If you do not see the additional monitor listed, click Detect. „ You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor.
  • Page 68 2.DELL UP3214Q 68  Setting Up Your Monitor Display...
  • Page 69 (d) Setting Display Styles For Multiple Monitor After the external monitor(s) have been set up, users can select the desired display style from Multiple displays menu: Duplicate, Extend, Show Desktop NOTE: Please optimize the size of the icons and fonts on multiple monitors to suit the user preference.
  • Page 70 (iii) For Windows ® 8/Windows ® 8.1 „ Extend these displays: This option is recommended when an external monitor is connected to a laptop, and each monitor can display different screen independently to improve user convenience. The relative position of the screens can be set up here, for example monitor 1 may be set up to be to the left of monitor 2 or vice versa.
  • Page 71 For Windows Vista ® (ii) For Windows ® 7 Setting Up Your Monitor Display  71...
  • Page 72 (iii) For Windows ® 8/Windows ® 8.1 2.DELL UP3214Q „ Show desktop only on…: Display the status of a particular monitor. This option is typically chosen when the laptop is used as a PC so the user can enjoy a large external monitor. Most current laptops support mainstream resolutions.
  • Page 73 For Windows Vista ® Setting Up Your Monitor Display  73...
  • Page 74 (ii) For Windows ® 7 74  Setting Up Your Monitor Display...
  • Page 75 (iii) For Windows ® 8/Windows ® 8.1 2.DELL UP3214Q 2.DELL UP3214Q Setting Up Your Monitor Display  75...

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Ultrasharp 32

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