Anshin Enkaku Support - Sharp AQUOS R3 SH-04L Instruction Manual

Anshin Enkaku Support

* This service is provided in Japanese.
By having the screen on your handset shared with an operator
of Anshin Enkaku Support center, you can get supports for
operating and setting the handset, using apps or connecting
to peripheral devices such as PC.
Also, you can use Q&A website for the subscriber of Anshin
Enkaku Support and contact operators on LINE.
* You cannot share the screen when contacting on LINE.
z In the following cases, Anshin Enkaku Support is not available.
„ When the docomo nano UIM card is not inserted
„ During international roaming
„ In Airplane mode
z Anshin Enkaku Support is a paid service that requires
subscription.
z Some operations and settings are not covered.
z For details on Anshin Enkaku Support, refer to the DOCOMO
website.
Sharing the screen with operators (Contacting by
„
phones)
1
Make a call to Anshin Enkaku Support center
Anshin Enkaku Support center
„ From DOCOMO mobile phones:
free)
„ From land-line phones:
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
(No prefix) 15710 (toll
0120-783-360
z In the home screen, select "apps folder"▶[遠隔サポート]
(Remote support)▶[電話で問い合わせる] (Make a call from
phone)▶[ ] to make a call to Anshin Enkaku Support
Center from the handset.
2
In the home screen, select "apps folder"▶[遠隔
サポート] (Remote support)
3
[接続画面に進む] (Proceed to the connection
screen)
4
[同意する] (Agree)
5
Enter the connection number provided by
DOCOMO
6
The remote support starts after the connection
is established
Searching on Q&A website
„
1
In the home screen, select "apps folder"▶[遠隔
サポート] (Remote support)
2
[Q&Aサイト／アプリで調べる] (Search on Q&A
website/apps)
224
Appendix/Index