Smartphone Anshin Remote Support; Warranty And After-Sales Service - Sharp Aquos Zeta SH-04F Instruction Manual

Calls cannot be made from the handset with an external device
such as a car navigation system or hands-free device connected
･ Making a call to a phone number may become unavailable if
you make multiple calls to the phone number in the condition
that the other party does not answer or outside the service
area. In this case, turn off the handset power and turn it on
again. nP. 15 "Turning power on/off"
Map/GPS function
■
Cannot set AUTO-GPS service information
･ Make sure AUTO-GPS has not been suspended due to
insufficient battery level. If AUTO-GPS has been suspended
due to Low-power operation settings, you cannot set
AUTO-GPS service information. In this case, set Low-power
operation settings to [Not suspend] or charge the battery to set
the service. nP. 13 "Charging", P. 66 "docomo service/
cloud"
･ Make sure [AUTO-GPS operation settings] is not disabled.
nP. 66 "docomo service/cloud"
Error messages
[Cannot connect]
･ The connection could not be made to data broadcasting for an
unspecified reason. Try again later.
[Connection error; failed to send]
[Connection has been interrupted due to no answer]
[Server error; failed to send]
[The destination server is not supporting it.]
[Transmission error; try again in a while]
･ Appears when attempting to use mail or SMS with the line
system not in service or extremely congested. Try again later.
[Enter passcode.]
･ Appears when an operation for the restricted function was
attempted while the handset lock is set. Enter the passcode to
temporarily disable handset lock and continue operation.
･ Appears when attempting to use a function that requires the
passcode to be entered.
[Failed to get license. Cannot play.]
･ Appears when failed to update a license of copyrighted
contents that has reached the expiration date.
[Failed to send]
･ Appears when SMS was not sent properly.
･ Appears when mail was not sent properly. Try again from a
location with a strong signal.
[Insert/recheck SIM card.]
･ Make sure docomo mini UIM card is properly inserted.
nP. 12 "docomo mini UIM card"
[Low on space]
･ Available space on the handset memory is decreasing. Some
functions or apps may not work properly. Uninstall unneeded
apps or move/delete files.
[Mobile network not available.]
･ Make sure a valid preferred network type is set.
nP. 81 "Preferred network type"
[No permissions to play this content.]
･ Appears when there is no available license or when attempting
to play copyrighted contents whose playable period or limit
has expired.
[Please wait for a while(data)]
･ Packet communication network is extremely congested. Try
again later.
[Please wait for a while(voice call)]
･ Audio line network is extremely congested. Try again later.
[Utilizing the production number information. Continue?]
･ May appear while watching TV. Select [Yes] to send
manufacture number of the handset and docomo mini UIM
card.
[xx mails have been received, but some have not been received.]
･ Appears when not all mails can be received for an unspecified
reason.
Smartphone Anshin Remote
Support
※ This service is provided in Japanese.
By having the screen on your handset shared with DOCOMO,
you can get supports for operating and setting the handset.
In the following cases, Smartphone Anshin Remote Support is
not available.
When the docomo mini UIM card is not inserted
During international roaming
In Airplane mode
Smartphone Anshin Remote Support is a paid service that
requires subscription.
Some operations and settings are not covered.
For details on Smartphone Anshin Remote Support, refer to the
DOCOMO website.
1
Make a call to Smartphone remote support
center
Smartphone remote support center
s 0120-783-360
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
: In the home screen, [R]/[遠隔サポート] (Remote
support)/[このスマートフォンから発信する] (Make a call
from this smartphone)/[0] to make a call to Smartphone
remote support center from the handset.
2
In the home screen, [R]/[遠隔サポート]
(Remote support)
: When you use this for the first time, you must agree to "ソフ
トウェア使用許諾書" (Software license agreement).
3
[遠隔サポートの接続画面に進む] (Proceed to the
connection screen for Remote support)/[同意
する] (Agree)
4
Enter the connection number provided by
DOCOMO
5
The remote support starts after the connection
is established

Warranty and After-Sales Service

Warranty
Make sure that the warranty card is included with your handset at
the time of purchase. Check that the name of the retailer, the
date of purchase, and the necessary details have been filled in
on the warranty card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card
are not completed.
The warranty period without charge is 1 year from the date of
purchase.
For the purpose of improvement, the specifications for this
product and its accessories are subject to complete or partial
change without prior notice.
Information registered in your handset, such as phonebooks,
may be lost or changed if your handset is damaged, repaired or
mishandled. It is recommended that backup be kept of
information such as phonebooks.
86
Appendix/Index