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SHV38
Basic Manual
• The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
• For exemptions, refer to "Notes on Usage" available on the au homepage.
For inquiries, call:
Customer Service Center
For general information, charges, and operation assistance
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones:
 on your au cellphone.
For service cancelation procedure in case of loss or theft
Business hours: 24 hours (7 days a week)
From fixed-line phones:
In case above numbers are not available, call toll-free:
0120-977-033
0120-977-699
Keitai Guarantee Service Center
For loss, theft or damage
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones/au cell phones:
0120-925-919
May 2016, 1st Edition
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
From au cell phones:
 area code not required
From au cell phones:
 area code not required
 (except Okinawa)
 (Okinawa)
 (toll free)
Cell phone and PHS operators collect and recycle unused 
telephones, batteries and battery chargers at stores bearing 
the        logo regardless of brand and manufacturer to protect 
the environment and reuse valuable resources.
 (toll free)
 (toll free)
濡れた状 態での充 電は、
異 常 な発 熱・焼 損 などの
原因となり大変危険です。

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Table of Contents
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Summary of Contents for Sharp Aquos SHV38 Series

  • Page 1 • The company names and product names appearing in this manual are trademarks or registered trademarks of their respective holders. • For exemptions, refer to “Notes on Usage” available on the au homepage. May 2016, 1st Edition Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: SHARP CORPORATION For inquiries, call: Customer Service Center For general information, charges, and operation assistance  (toll free) Business hours: 9:00 to 20:00 (7 days a week) From fixed-line phones:...
  • Page 2: List Of Packaged Items

    Preface Thank you for buying the “AQUOS SERIE SHV38” (simply called the “SHV38” or the “product” from here on). Before using the product, be sure to read the “Basic Manual” (this manual) and “Notes on Usage”/“Setting Guide” available on the au homepage to ensure correct use.
  • Page 3: Cell Phone Etiquette

    Cell Phone Etiquette ■ Use of cell phones is not allowed in the following places! • Do not listen to music or watch videos/TV while driving a car or riding a motorbike or bicycle. Use of a cell phone while driving a car or riding a motorbike is prohibited by law.
  • Page 4: Names And Functions Of Parts

    ■ Notes on Illustrations/Screenshots Screenshots and operations in this maul are based on attaching an au Nano IC Card 04 to the product. Screenshots may differ from actual screen. Portions of the screen are sometimes omitted. In this manual, part of the screen such as icons are omitted.
  • Page 5 ® Hold it over a reader/writer when using Osaifu-Keitai /NFC. U Earphone/Microphone jack When you use (watch/record) TV, connect SHARP TV antenna cable 02 to the earphone/microphone jack of the product (zP.5). V Sub microphone W Mouthpiece (Microphone) X Speaker...
  • Page 6 ◎ The back cover of the product cannot be removed. Removing it forcibly may cause damage or a fault. ◎ The battery is built into the product, and cannot be removed by the customer. To force the power off, refer to “Turning the Power Off Forcibly” (zP.11).
  • Page 7 Using the au Nano IC Card 04 au Nano IC Card 04 The au Nano IC Card 04 records your personal information such as phone numbers. This product supports au Nano IC Card 04. au Nano IC Card 04 IC (metal) part Front Back ◎...
  • Page 8 Metal parts au Nano IC Card 04 tray slot Close the au Nano IC Card 04/microSD memory card cover. ◎ Inserting the au Nano IC Card 04 tray not deeply enough may prevent the product from functioning properly. ◎ Take care not to lose or damage the removed au Nano IC Card 04 tray. Removing the au Nano IC Card 04 Before removing the au Nano IC Card 04, turn the product off.
  • Page 9: Using A Microsd Memory Card

    Using a microSD Memory Card Attaching a microSD Memory Card Open the au Nano IC Card 04/microSD memory card cover (zP.6). Slowly insert the microSD memory card into the microSD memory card slot. Confirm the orientation for inserting, then insert in the direction of the arrow until it clicks and is locked.
  • Page 10 Charging Charging When you purchase the product, the internal battery is not fully charged. Be sure to charge the internal battery before use. • If the performance of the battery does not recover (e.g. the usable time after each charge has become extremely short), the internal battery may be at the end of service life.
  • Page 11: Turning The Power On/Off

    When charging is finished, pull the microUSB plug of the common AC adapter 05 (sold separately) straight out from the external connection jack of the product. Unplug the common AC adapter 05 (sold separately) power plug from the power outlet. ◎...
  • Page 12: Turning The Screen On/Off

    2 seconds) to turn it on, and then holding down d until the lock screen is displayed after the SHARP logo appears. ◎ It is recommended that you back up your data on the product before booting in safe mode.
  • Page 13 D Shortcuts Slide “ ” to top of screen for shortcuts. E Clock/emopa area F Screen lock Slide “ ” to top of screen to unlock the screen. • If a password, etc. is set in “Screen lock”, it is displayed as G Activate camera Slide “...
  • Page 14: Using The Status Bar

    E Guide Tab When you switch the Desktop Sheet/Apps Sheet, the sheet name will be displayed. F Page Indicator The current position of the Desktop Sheet/Apps Sheet will be displayed. ◎ Slide/flick the Desktop and Apps Sheets up/down to switch pages. ™...
  • Page 15 Using the Notification/Status Panel In the notification/status panel, you can check the details on notification icons and status icons or activate an application corresponding to the icon. You can also set the manner mode, VeilView, etc. ■ Displaying the notification panel Slide the status bar down.
  • Page 16: Setting App Permissions

    Setting the Manner Mode Set not to disturb others around you in public. Display the status panel [Tap “Manner mode” in function buttons. 《Manner mode setting screen》 A Type of manner mode B Explanation of operations C Duration until disabling manner mode D More settings E ON/OFF setting Tap it to disable the manner mode.
  • Page 17 Switching Input Methods You can switch input methods for character entry. • Following operation explanations use “Japanese - S-Shoin”. On the home screen, “Apps Sheet” [[Settings]. [Language & input] [[Current Keyboard]. [CHOOSE KEYBOARDS]. [Google Keyboard]/[S-Shoin]/[Google voice typing]. Switching Software Keyboards ] [[Input UI] On the character entry screen, [ [[QWERTY keyboard]/[12 keyboard].
  • Page 18: Introduction Of Peripheral Devices

    Introduction of Peripheral Devices ■ SHARP TV antenna cable 02 (02SHHSA) ■ au Carrying Case G Black (0106FCA) (sold separately) ■ Common AC Adapter 03 (0301PQA) (sold separately) Common AC Adapter 05 (0501PWA) (sold separately) Common AC Adapter 03 Navy (0301PBA) (sold separately)
  • Page 19: Troubleshooting

    Troubleshooting Before you assume that the product is malfunctioning, check the following: Trouble Detail • Make sure you do not often use the product in Battery usage time is short. places where (out of service area) is displayed. (zP.13) • Make sure the internal battery does not approach the end of its service life.
  • Page 20: Updating Software

    Trouble Detail • Is reception good enough? (zP.13) When making a call, a • Is the product within the service area? (zP.13) beeping sound is heard • The wireless line is busy or the other party is on from the earpiece and a connection cannot be another line.
  • Page 21: After Sales Service

    After-Sales Service ■ When Asking for Repair For repair, contact Keitai Guarantee Service Center. During the Repairs will be done based on the Company's terms of warranty period services of the free-of-charge repair warranty described on the warranty card. Outside the We shall repair the product for a charge as requested by warranty period the customer if repair renders it usable.
  • Page 22 ■ After-Sales Service If you are unsure about anything regarding after-sales service, contact the following service counter. Customer Service Center (service cancelation procedure in case of loss or theft) From a fixed-line phone,  0077-7-113 (toll free) From an au cell phone, 113 without area code (toll free) Business hours: 24 hours (7 days a week) Keitai Guarantee Service Center (for loss, theft or damage) From a fixed-line phone/an au cell phone,...
  • Page 23: Sim-Unlocking The Product

    * Charge amounts are all tax excluded. *1 This discount applies to customers who have used au for 3 years (25 months) or more, and all the lines within that customer's Family Discount. For customers using a data communication device or tablet, this discount applies to customers who are subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount) and have been under the contract of the line eligible for the set discount for 3 years or more.
  • Page 24: Main Specifications

    Main Specifications ■ Main unit (SHV38) Display Approx. 5.0 inches, approx. 16.77 million colors, IGZO, 1,920×1,080 (FHD) Weight Approx. 135 g (including the internal battery) Size (W×H×D) Approx. 67 mm×135 mm×8.6 mm (thickest point: Approx. 9.43 mm) RAM: Approx. 3 GB Memory (built-in) Internal Storage: Approx.
  • Page 25: Specific Absorption Rate (Sar) Of Cell Phones

    SAR. ○ Ministry of Internal Affairs and Communications website: ttp://www.tele.soumu.go.jp/e/sys/ele/index.htm) ○ Association of Radio Industries and Businesses website: ttp://www.arib-emf.org/01denpa/denpa02-02.html) ○ SHARP homepage: ttp://k-tai.sharp.co.jp/support/sar/) ○ au homepage: ttp://www.au.kddi.com/english/) *1 Technical regulations are defined by the Ministerial Ordinance Related to the Radio Law (Article 14-2 of Radio Equipment Regulations).

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