Antelope Zen Go Synergy Core User Manual page 68

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The Knowledge Base
of troubleshooting information, answers to commonly asked questions and Antelope
know-how.
MY ANTELOPE AUDIO PRODUCT ISN'T
WORKING.
WHAT SHOULD I DO?
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair process.
If the product should be returned, a RMA number will be issued so we can begin the
procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory service
or repair procedure. Please, don't attempt to send us your device without receiving a RMA
number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com
After your RMA has been issued, you will receive an email with instructions on how to proceed.
RMA shipping information
in our Customer Support section is an often-overlooked source
and get in touch.
Antelope Audio Zen Go Synergy Core User Manual
Page 67