IBM 7985 Problem Determination And Service Manual
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IBM 7985 Problem Determination And Service Manual

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IBM System x3655 Type 7985 and 7943
Problem Determination and Service Guide

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  • Page 1 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide...
  • Page 3 IBM System x3655 Type 7985 and 7943 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 187. The most recent version of this document is available at http://www.ibm.com/support/. Sixth Edition (July 2008) © Copyright International Business Machines Corporation 2006.

  • Page 5: Table Of Contents

    Light path diagnostics LEDs ....52 Power-supply LEDs ..... . . 53 © Copyright IBM Corp. 2006...
  • Page 6 ....90 Calling IBM for service ..... . 90 Chapter 4.
  • Page 7 Hardware service and support ....186 IBM Taiwan product service ....186 Appendix B.
  • Page 8 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Start Here For Hardware Problems

    For information about power-supply problems, see “Solving power problems” on page 87 and “Power-supply LEDs” on page 53. v For intermittent problems, check the error log; see “Error logs” on page 28 and “Diagnostic programs, messages, and error codes” on page 55. © Copyright IBM Corp. 2006...

  • Page 20: Performing The Checkout Procedure

    Important: Clear the BMC system event log and system event/error log after you correct all conditions. This will turn off the system event/error LED if all conditions are corrected. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 21: Chapter 2. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 22: Notices And Statements In This Document

    This printed document contains instructions for installing the server in a rack. v Safety Information This document is in PDF on the IBM System x Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
  • Page 23 v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure, step, or situation. v Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you.

  • Page 24: Features And Specifications

    Maximum: Ten - provide redundant other nearby noise sources. The cooling declared sound-power levels indicate an upper limit, below which a large number of computer will operate. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 25: Server Controls, Leds, And Connectors

    Server controls, LEDs, and connectors This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 3.5-inch model server. Operator information panel USB 5 connector Hard disk drive activity LED (green)
  • Page 26 CD/DVD drive activity LED: When this LED is lit, it indicates that the DVD drive is in use. Rack release latches: Press these latches to release the server from the rack. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 27: Rear View

    Rear view The following illustration shows the connectors and LEDs on the rear of the server. Optional External DC power LED SAS connector AC power LED Systems-management Ethernet connector Power cord connector Ethernet activity LEDs Ethernet link LEDs Serial Power supply 1 connector Ethernet 1 connector Power-on LED...

  • Page 28: Internal Connectors, Leds, And Jumpers

    Internal connectors, LEDs, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 29: System-Board Optional-Device Connectors

    System-board optional-device connectors The following illustration shows the connectors on the system board for user-installable devices. PCI Express slot 2 PCI Express slot 3 PCI riser card connector PCI Express slot 4 DIMM 16 connector DIMM 15 connector DIMM 14 connector Microprocessor 2 DIMM 13 connector Connector...

  • Page 30: Riser-Card Optional-Device Connectors

    Riser-card optional-device connectors The following illustration shows the connectors for user-installable devices on the riser card. HTX adapter connector Remote Slimline Adapter II connector Riser card assembly IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 31: System-Board Internal Connectors

    System-board internal connectors The following illustration shows the internal connectors on the system board. SATA tape drive signal External SAS Internal SAS Power backplane Internal USB Tape drive power Front USB Operator panel Front video CD/DVD signal CD/DVD power Power-backplane-card internal connectors The following illustration shows the internal connectors on the power-backplane card.

  • Page 32: System-Board External Connectors

    The following illustration shows the external input/output connectors on the system board. USB 1/USB 2 connectors Systems-management Video connector Ethernet connector Serial connector Ethernet 2/USB 3 connectors Ethernet 1/USB 4 connectors IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 33: System-Board Jumpers

    System-board jumpers The following illustration shows the jumpers on the system board. Any jumpers on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 67 for information about the BIOS recovery jumper. Wake-on-LAN (J33) BIOS recovery (J35)
  • Page 34 105, and “Handling static-sensitive devices” on page 107.) 2. Any system-board jumper blocks that are not shown in the illustrations in this document are reserved. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 35: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. PCI slot 2 error LED PCI slot 3 System board error LED error LED Microprocessor 2 PCI slot 4 error LED error LED Riser-card error LED Battery error LED Microprocessor 1 DIMM 9 error LED...
  • Page 36 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 37: Chapter 3. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 20. If no beep code sounds, see “No-beep symptoms” on page 27. © Copyright IBM Corp. 2006...
  • Page 38 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 40 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 41 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 45 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Error Logs

    The numerical assignments vary depending on the configuration. You can check the assignments by running the Configuration/Setup Utility program (see the User’s Guide for more information). IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 47 Viewing error logs from the Configuration/Setup Utility program For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.

  • Page 48: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 50 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 55: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 56: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 57: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 58: Usb Keyboard, Mouse, Or Pointing-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 59: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 60: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 61: Monitor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 62 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 63: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 64: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 65: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 66: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 67: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 68 3. Remove the server cover and look inside the server for lit LEDs. A lit LED on or beside a component identifies the component that is causing the error. The following illustration shows the LEDs on the system board. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 69: Remind Button

    PCI slot 2 error LED PCI slot 3 System board error LED error LED Microprocessor 2 PCI slot 4 error LED error LED Riser-card error LED Battery error LED Microprocessor 1 DIMM 9 error LED error LED DIMM 16 error LED RAID Error LED DIMM 1 error LED DIMM 2 error LED...

  • Page 70: Light Path Diagnostics Leds

    A PCI slot error has occurred. 1. See the BMC log or the system-error log. 2. Replace the failing adapter. 3. (Trained service technician) Replace the system board. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 71: Power-Supply Leds

    Problem Action The service processor has failed. Remove ac power from the server; then, reconnect the server to ac power and restart the server. Update the firmware on the BMC. If a Remote Supervisor Adapter II SlimLine is installed, update the firmware;...
  • Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 73: Diagnostic Programs, Messages, And Error Codes

    Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...

  • Page 74: Diagnostic Text Messages

    (hot swap is not supported in DOS). Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 75 If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed. In the error codes, x can be any numeral or letter. However, if the three-digit number in the central position of the code is 000, 195, or 197, do not replace a CRU or FRU.
  • Page 76 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 77 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 78 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 80 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 81 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 82 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 83 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 84 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 85: Recovering The Bios Code

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 86: System Event/Error Log Messages

    Each message contains date and time information, and it indicates the source of the message (POST/BIOS or the service processor). IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 87 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 88 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 89 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 93: Ipmi Bmc System-Error Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 94 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 95 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 96 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 100 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 101 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 103: Bios-Logged Bmc System-Error Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v SeeChapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 105: Solving Scsi Problems

    Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems. For any SCSI error message, one or more of the following devices might be causing the problem: v A failing SCSI device (adapter, drive, or controller) v An incorrect SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or incorrectly installed SCSI terminator...

  • Page 106: Solving Ethernet Controller Problems

    LED is off, make sure that the hub and network are operating and that the correct device drivers are installed. v Check for operating-system-specific causes of the problem. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 107: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMM, in DIMM slots 1 and 2).

  • Page 108: Problem Determination Tips

    IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model v Microprocessor and hard disk drive upgrades IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 109 v Failure symptoms – Does the server fail the diagnostic programs? If so, what are the error codes? – What occurs? When? Where? – Is the failure repeatable? – Has the current server configuration ever worked? – What changes, if any, were made before it failed? –...
  • Page 110 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 111: Chapter 4. Parts Listing, System X3655, Type 7985 And 7943

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 112 View 1...
  • Page 113 Table 4. View 1 parts listing, Type 7985 and 7943 CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Cover (all models) 42C9487 power supply, 835 W (all models) 24R2731 Filler panel, power supply bay (all models)
  • Page 114 System board (type 7985, all models) 43W7343 System board (type 7943, all models) 44R6065 Heat-sink retention module (all models) 40K7562 Microprocessor, 1.8 GHz, dual core 40K7548 w/heatsink (type 7985, models 11x, 1Ax, E1G) IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 115 Table 5. View 2 parts listing, Type 7985 and 7943 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Microprocessor, 1.8 GHz, dual core 43W7268 w/heatsink (type 7985, models 12x, 1Bx) Microprocessor, 2.0 GHz, dual core...
  • Page 116 TX server adapter (optional) 30R5209 Kit, misc. (all models) 40K7563 Kit, misc., label, (all models) 40K7564 Kit, cable management arm (all models) 40K6556 Kit, tape enablement 40K6449 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 117 Table 5. View 2 parts listing, Type 7985 and 7943 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number LSI, 256 card assembly (optional 39R8852 LSI card assembly (optional) 25R8071 Myrinet E PCI-X adapter (optional) 40K8751 Myrinet 333 MHz single fiber/PCI-X ″F″...

  • Page 118: Product Recovery Cds

    Windows Server Standard Edition 32 bit, 1-4 44W4048 microprocessors, Italian Windows Server Standard Edition 32 bit, 1-4 44W4049 microprocessors, German Windows Server Standard Edition 32 bit, 1-4 44W4050 microprocessors, Spanish IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 119 Windows Server Enterprise Edition 32 bit, 44W4063 1-2 microprocessors, Japanese Windows Server Enterprise Edition 32 bit, 44W4072 1-8 microprocessors, Japanese Windows Server Enterprise Edition 64 bit, 44W4075 1-2 microprocessors, Japanese Chapter 4. Parts listing, System x3655, Type 7985 and 7943...

  • Page 120: Power Cords

    1-8 microprocessors, Italian Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 121 Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan Chapter 4. Parts listing, System x3655, Type 7985 and 7943...
  • Page 122 IBM power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 123: Chapter 5. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 124: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 125: Handling Static-Sensitive Devices

    The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server;...
  • Page 126 Power cord connector Systems-management Ethernet 2 connector Ethernet connector Ethernet 1 connector USB 4 connector Optional external Serial USB 3 connector SAS connector connector Video connector USB 1/USB 2 connectors IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 127: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 128: Installing The Cover

    4. Press down on the cover-release latch to lock the cover in place. 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 129: Removing The Air Baffle

    Removing the air baffle When you work with some optional devices you must first remove the air baffle to access certain components or connectors on the system board. The following illustration shows how to remove the air baffle. Attention: For proper cooling and airflow, replace the air baffle before turning on the server.

  • Page 130: Installing The Air Baffle

    4. Install the cover (see “Installing the cover” on page 110). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 131: Removing An Adapter

    Removing an adapter This topic describes removing an adapter from a PCI slot. To remove a Remote Supervisor Adapter II SlimLine, go to “Removing the Remote Supervisor Adapter II SlimLine” on page 118. To remove the ServeRAID SAS controller, go to “Removing the ServeRAID SAS controller”...

  • Page 132: Installing An Adapter

    1. Slide the expansion-slot cover out of the PCI low-profile-card slot or PCI riser-card slot. 2. Install the adapter in the expansion slot. The following illustration shows how to install an adapter in a PCI slot on the riser card. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 133: Removing The External Sas Cable

    Note: For clarity, the riser-card assembly is inverted in this illustration. Adapter Riser card assembly 3. If you removed the riser-card assembly to install the adapter, install the riser card assembly (see “Installing the riser-card assembly” on page 155). 4. Install the cover (see “Installing the cover” on page 110). 5.

  • Page 134: Installing The External Sas Cable

    154). 7. Remove the air baffle (see “Removing the air baffle” on page 111). 8. Remove the cap on the external SAS connector on the system board. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 135 9. Using the screws supplied with the cable, attach the end of the cable with the connector to the rear of the chassis. Attach the other end of the cable to the external SAS connector on the system board. 10. Install the air baffle (see “Installing the air baffle” on page 112); then, route the cable through the slot in the side of the air baffle.

  • Page 136: Removing The Remote Supervisor Adapter Ii Slimline

    Removing the Remote Supervisor Adapter II SlimLine The following illustration shows how to remove the Remote Supervisor Adapter II SlimLine. Riser card Retainer bracket Remote Supervisor Adapter II SlimLine Riser card assembly IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 137: Installing The Remote Supervisor Adapter Ii Slimline

    Ethernet port on the rear of the server is active. Note: Earlier versions of the Remote Supervisor Adapter II SlimLine might not work ® in this server. See the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for information about the supported Remote Supervisor Adapter II SlimLine. Riser card...

  • Page 138: Removing The Serveraid Sas Controller

    Battery cable connector To remove the ServeRAID SAS controller, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 139: Installing A Serveraid Sas Controller

    2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. 4. Remove the cover (see “Removing the cover” on page 109). 5. Remove the fan-bracket assembly (see “Removing the fan-bracket assembly” on page 136). 6.

  • Page 140: Removing A Hard Disk Drive

    RAID configuration to the new RAID controller. Removing a hard disk drive To remove a hard disk drive from a hot-swap bay, complete the following steps. 3.5-inch drives Hard disk drive Tray handle IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 141: Installing A Hard Disk Drive

    For information about the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive, see the User’s Guide on the IBM Documentation CD. To install the replacement drive in a hot-swap bay, complete the following steps.
  • Page 142 If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 143: Removing A Cd-Rw/Dvd Drive

    Removing a CD-RW/DVD drive To remove the CD-RW/DVD drive, complete the following steps. Release tab CD/DVD drive 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105. 2. Turn off the server and all attached devices. 3.

  • Page 144: Installing A Cd-Rw/Dvd Drive

    4. Install the cover (see “Installing the cover” on page 110). 5. Slide the server into the rack. 6. Connect the cables and power cords. 7. Turn on all attached devices and the server. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 145: Removing An Optional Tape Drive

    Removing an optional tape drive The following illustration shows removing a tape drive from a 2.5 inch server model. To remove the tape drive, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105.
  • Page 146 Power connector: Tape drive power connector J22 The following illustration shows the routing of the SATA tape drive signal cable. Important: Make sure that the cable avoids any fan connectors. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 147 SATA tape drive signal connector SATA tape cable 8. Install the air baffle (see “Installing the air baffle” on page 112). 9. Install the riser-card assembly (see“Installing the riser-card assembly” on page 155). 10. Install the fan-bracket assembly (see ″Installing the fan-bracket assembly″ on page 114).
  • Page 148 Power connector: Tape drive power connector J22 The following illustration shows the routing of the SATA tape drive signal cable. Important: Make sure that the cables avoid any fan connectors. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 149 SATA tape drive signal connector SATA tape cable 8. Install the air baffle (see “Installing the air baffle” on page 112). 9. Install the riser-card assembly, if you removed it to install a SATA drive (see “Installing the riser-card assembly” on page 155). 10.

  • Page 150: Removing A Memory Module

    Not applicable DIMM connectors 1 through 4 DIMM connectors 1 and 2 and 9 and DIMM connectors 1 through 6 DIMM connectors 1 through 4 and 9 and 10 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 151 Table 7. DIMM installation sequence (continued) DIMMs 1 microprocessor installed 2 microprocessors installed DIMM connectors 1 through 8 DIMM connectors 1 through 4 and 9 through 12 Not applicable DIMM connectors 1 through 6 and 9 through 12 Not applicable DIMM connectors 1 through 6 and 9 through 14 Not applicable...

  • Page 152: Removing A Hot-Swap Fan

    To ensure proper server operation and cooling, if you remove a fan you must install a replacement fan as soon as possible. To remove any of the ten replaceable fans, complete the following steps. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 153: Installing A Hot-Swap Fan

    Hot-swap fan 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105. 2. Slide the server out of the rack and remove the cover (see “Removing the cover” on page 109). The LED on the failing fan will be lit. Attention: To ensure proper cooling and airflow, do not operate the server for more than 2 minutes with the top cover removed.

  • Page 154: Removing The Fan-Bracket Assembly

    Fan bracket release latches Fan bracket To remove the fan-bracket assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 155: Installing The Fan-Bracket Assembly

    2. Turn off the server and all attached devices. 3. Disconnect all external cables and power cords. 4. Slide the server out of the rack. 5. Remove the cover (see “Removing the cover” on page 109). 6. Place your thumbs on the metal tabs of the fan-bracket-assembly levers and pinch the tab and blue release latch together;...

  • Page 156: Removing A Hot-Swap Power Supply

    Note: It is not necessary to remove any fans when you remove a power supply. You must, however, have all 10 fans installed when you have both power supplies installed. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 157: Installing A Hot-Swap Power Supply

    Installing a hot-swap power supply The server supports a maximum of two hot-swap power supplies. Important: Only the configurations shown in the following table are supported: Installed power supplies Required fans Power supply 1 Fans in locations 3, 4, 8, 9, and 10 Power supplies 1 and 2 All 10 fans Statement 8:...

  • Page 158: Removing The Battery

    8. Remove the air baffle (see “Removing the air baffle” on page 111). 9. Disconnect any internal cables, as necessary. 10. Locate the battery on the system board. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 159 Battery Chapter 5. Removing and replacing server components...

  • Page 160: Installing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 161: Removing And Replacing Tier 2 Crus

    See “Using the Configuration/Setup Utility program” on page 168 for details. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 162: Removing The Operator Information Panel Assembly

    9. Reach inside the server and press the release tabs; then, pull the panel away from the rails and carefully pull the ribbon cable out of the server. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 163: Installing The Operator Information Panel Assembly

    10. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the operator information panel assembly Ribbon cable Release tabs Operator information panel Operator information panel...

  • Page 164: Installing And Removing The Hard Disk Drive Backplane

    10. Lift the backplane out of the server. 11. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 165 Installing the 3.5-inch-drive backplane To install the replacement 3.5-inch-drive backplane, complete the following steps. 3.5-inch hot-swap drive backplane Mounting pins 1. Orient the replacement hard disk drive backplane so that the connectors for the hard-disk drives face the front of the server. 2.
  • Page 166 10. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 167 Installing the 2.5-inch-drive backplane To install the replacement 2.5-inch-drive backplane, complete the following steps. 2.5" hard disk drive cage assembly 1. Align the replacement backplane cage assembly with the opening in the front of the server. 2. Slide the backplane cage assembly into the front of the server until it clicks into place.

  • Page 168: Removing The Cd/Dvd Media Backplane

    11. Lift the media backplane out of the server. 12. If you are instructed to return the media backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 169: Installing The Cd/Dvd Media Backplane

    Installing the CD/DVD media backplane To install the replacement CD/DVD media backplane, complete the following steps. CD/DVD media backplane 1. Align the CD/DVD media backplane at the rear of the CD/DVD bay. 2. Install the two screws that secure the media backplane to the chassis. 3.

  • Page 170: Removing The Power Backplane

    10. Lift the power backplane out of the server. 11. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 171: Installing The Power Backplane

    Installing the power backplane To install the replacement power backplane, complete the following steps. Power backplane connector 1. Align the edge-connector of the power backplane with the power-backplane edge-connector on the system board. 2. Slide the power backplane toward the left side of the server until the edge-connectors are fully connected.

  • Page 172: Removing The Riser-Card Assembly

    2 socket; then, grasp the assembly at the rear and side edges and lift it to remove it from the server. Place the riser-card assembly on a flat, static-protective surface. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 173: Installing The Riser-Card Assembly

    Installing the riser-card assembly To install the replacement riser-card assembly, complete the following steps: Access holes Release tabs 1. Install any adapters and connect any cables you might have removed in other procedures. 2. Carefully align the riser-card assembly with the retention latches, the guides on the rear of the server, and the riser-card connector on the system board;...

  • Page 174: Removing And Replacing Frus

    9. Pull the center bracket out the front of the server. 10. If you are instructed to return the center bracket, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 175: Removing A Microprocessor

    Installing the center bracket To install the replacement center bracket, complete the following steps. 3.5-inch cage divider 1. Align the center bracket with the screw holes in the top and bottom of the drive bay area, and push the center bracket into the server. 2.

  • Page 176: Installing A Microprocessor

    Guide on the IBM System x Documentation CD. Read the documentation that comes with the microprocessor to determine whether you must update the basic input/output system (BIOS) code. To download the most IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 177 BIOS code, go to http://www.ibm.com/servers/eserver/support/ xseries/index.html, select System 3655 from the Hardware list, and click the Download tab. Attention: v A startup (boot) processor must always be installed in microprocessor connector 1 on the system board. v To ensure correct server operation when you install an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.

  • Page 178: Removing A Heat-Sink Retention Module

    To remove a heat-sink retention module, complete the following steps: 1. Read the safety information that begins on page vii, and “Installation guidelines” on page 105. 2. Turn off the server, and all attached devices. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 179: Installing A Heat-Sink Retention Module

    3. Disconnect all external cables and power cords. 4. Remove the cover (see “Removing the cover” on page 109). 5. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 154). 6. Remove the air baffle; then, remove the heat sink and microprocessor (see “Removing the air baffle”...
  • Page 180 6. Install the cover (see “Installing the cover” on page 110). 7. Slide the server into the rack. 8. Connect the cables and power cords. 9. Turn on all attached devices and the server. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 181: Removing The System Board And Shuttle

    Removing the system board and shuttle The system board is attached to a shuttle for easy replacement. Shuttle release latch Shuttle assembly To remove the system board and shuttle, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 105.

  • Page 182: Installing The System Board And Shuttle

    2. When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 183 To install the replacement system board and shuttle, complete the following steps: Shuttle release latch Shuttle assembly 1. Align the openings in the sides of the shuttle with the protrusions in the sides of the server, and lower the shuttle into the server; then, slide the shuttle toward the front of the server until it clicks into place.
  • Page 184 Either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image. v Update the UUID (see “Updating the UUID” on page 183). IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 185: Chapter 6. Configuration Information And Instructions

    Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 186: Using The Configuration/Setup Utility Program

    Use the IBM ServeRAID Configuration Utility program to: – Perform a low-level format on a hard disk drive – View or change IDs for attached devices – Set protocol parameters on hard disk drives IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 187 To help ensure signal quality, do not use drives with different speeds and data rates. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Using the ServeRAID Configuration Utility program...
  • Page 188 4. In the “Create arrays” window, from the list of ready drives, select the drives that you want to group into the array. 5. Click the (Add selected drives) icon to add the drives to the array. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 189: Using The Baseboard Management Controller

    6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. b. Select the physical drive that you want to designate as the hot-spare drive, and click the (Add selected drives) icon. 7. Click Next. 8.
  • Page 190 Linux console through an SOL session and directs Linux output to the serial console. See the documentation for your specific Linux operating-system type for information and instructions. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 191 Use one of the following procedures to enable SOL sessions for your Linux operating system. You must be logged in as a root user to perform these procedures. Red Hat Enterprise Linux ES 4 configuration: Note: This procedure is based on a default installation of Red Hat Enterprise Linux ES 4.
  • Page 192 Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.img read-only root=/dev/hda6 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 193 Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.9-e.12smp.img...
  • Page 194 Red Hat Enterprise Linux ES (2.4.9-e.12smp) root (hd0,0) kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 initrd /initrd-2.4.9-e.12smp.img title Red Hat Enterprise Linux ES-up (2.4.9-e.12) root (hd0,0) kernel /vmlinuz-2.4.9-e.12 ro root=/dev/hda6 initrd /initrd-2.4.9-e.12.img IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 195 Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that all kernel and initrd paths are relative to /boot/, eg. root (hd0,0) kernel /vmlinuz-version ro root=/dev/hda6 initrd /initrd-version.img...
  • Page 196 (hd0,1)/boot/initrd # This will allow you to Interact with the OS boot via SOL title linux SOL Interactive kernel (hd0,1)/boot/vmlinuz root=/dev/hda2 acpi=oldboot vga=791 console=tty1 console=ttyS0,19200 initrd (hd0,1)/boot/initrd IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 197 Modified /boot/grub/menu.lst contents Notes title floppy root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after completing these procedures for the changes to take effect and to enable SOL.
  • Page 198 OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive. The InstallShield wizard starts, and a window similar to that shown in the following illustration opens. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 199 Linux operating system, complete the following steps. You must be logged in as a root user to perform these procedures. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. Download the utility program and create the OSA BMC Management Utility CD. 2. Insert the OSA BMC Management Utility CD into the drive.
  • Page 200 Use the following commands in CLI mode: – identify Control the system-locator LED on the front of the server. – power Turn the server on and off remotely. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 201: Updating The Uuid

    – sel Perform operations with the System Event/Error log. – sysinfo Display general system information that is related to the server and the baseboard management controller. v Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN (SOL) network.
  • Page 202 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 203: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 204: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x ® and xSeries information is http://www.ibm.com/systems/x. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 205: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 206: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 207: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 208: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 209: Electronic Emission Notices

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 210: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 211: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
  • Page 212 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...

  • Page 213: Index

    2 order of installation 132 Class A electronic emission notice 191 removing 132 command-line interface display problems 43 commands DVD drive identify 182 See CD-RW/DVD power 182 sel 182 sysinfo 182 for remote management 182 © Copyright IBM Corp. 2006...
  • Page 214 FRUs, replacing memory operator information panel assembly 144 removing 132 SAS backplane 146 memory module system board 163 specifications 6 memory problems 41 messages diagnostic 55 service processor 69 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 215 microprocessor problems (continued) heat sink 159 optional devices 45 problems 42 POST/BIOS 30 specifications 6 power 46, 87 minimum configuration 89 serial port 47 monitor problems 43 software 48 mouse problems 40 undetermined 89 USB port 49 video 49 problems, DVD-ROM drive 37 publications 3 no beep symptoms 27 notes 4...
  • Page 216 167 updating the firmware code 182 USB connector 8, 9 using baseboard management controller utility programs 182 ServerGuide CD 167 video connector 8, 9 weight 6 IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide...
  • Page 218 Part Number: 42D2167 Printed in USA (1P) P/N: 42D2167...

This manual is also suitable for:

7943

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