Obtaining Service; Recommended Long-Term Maintenance (Service Contract) - Newport MM2000 Operator's Manual

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Obtaining Service

4.3

Recommended Long-Term Maintenance (Service Contract)

Section 4 — Maintenance and Repair
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This section contains information regarding factory service for the DC
Interface Box. The user should not attempt any maintenance or ser-
vice of the DCIB. Any problem that cannot be resolved should be referred
to Newport Corporation. Technical Customer Support in formation is list-
ed in Table 4-2.
Table 4-2: Technical Customer Support Contacts
Telephone
Fax
Email
Web Page URL
Contact Newport Corporation to obtain information about factory service.
Telephone contact number(s) are provided on the Service Form (See next
page). Please have the following information available:
• Equipment model number (DC Interface Box)
• Equipment serial number (DC Interface Box)
• Problem description (document using the Service Form, on next page)
If the instrument is to be returned for repair, the customer will be given a
Return Authorization Number that should be referenced in their shipping
documentation. Complete a copy of the Service Form on next page, and
include it with your shipment.
1. Buyer will have the choice to purchase a Service Contract. Newport
Corporation shall provide details associated with warranty scheduled
and unscheduled maintenance.
2. Contract is renewable every 12 months.
3. Newport Corporation is to have contract turnaround response time of
no longer than 72 hours.
1-800-222-6440
1-714-253-1479
rma.service@newport.com
www.newport.com/srvc/service.html
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