Find Call Server Registration Information; Capture A Screenshot On The Phone; Create A Problem Report From The Phone - Cisco Webex 800 Series User Manual

Find Call Server Registration Information

Find Call Server Registration Information
The Cisco Phone Status screen gives you call server registration information. Your system administrator may
ask you for this information when you call for support.
Procedure
Step 1 Access the Cisco Phone
Step 2 Tap the Overflow menu.
Step 3 Tap Cisco phone status.

Capture a Screenshot on the Phone

When troubleshooting, it may be helpful to have a screenshot of the phone.
Note
An alternate way to capture a screenshot on the phone is to simultaneously press the Power and Volume
down buttons.
Procedure
Step 1 Press and hold the Power button.
Step 2
Tap Screenshot.
A notification briefly pops to the foreground and then appears in the notification drawer.
Step 3 Tap the notification to Share, Edit, or Delete the screenshot.
Note

Create a Problem Report from the Phone

If you experience a problem with your phone, you can create a bundle of log reports that can help the system
administrator troubleshoot the issue. It may take several minutes to generate the problem report and log files.
You will know that the report is complete when the phone vibrates twice.
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app.
Unless you delete a screenshot, you can also locate it in the Files
Troubleshooting
app.