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Cisco Webex 840 Manual
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Your Phone

Webex Wireless Phone 840 and 860

The Webex Wireless Phone 840 and 860 are wireless smartphones. These phones provide voice communication
over your organization's wireless network using Cisco Unified Communications Manager and access points
(APs). They work within the Wi-Fi range set by your organization.
Like other devices powered by Android, your phone is app-driven, not menu-driven. You tap icons to open
applications. Your phone includes several different Cisco apps that allow you to:
• Place and receive phone calls.
• Put calls on hold.
• Transfer calls.
• Have conference calls.
• Forward your calls.
• Monitor your phone battery life.
• Customize your phone buttons.
• If configured, provide emergency safety features such as alarms and motion monitoring.
• If configured, send group broadcasts.
Like other network devices, system administrators configure and manage these phones. Based on the needs
of your organization, administrators may limit certain features that may be available on consumer-grade
Android devices.
Getting Started, on page 10
Self Care Portal, on page 13
Software Updates, on page 29
Care of Your Phone, on page 30
Your Phone
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Summary of Contents for Cisco Webex 840

  • Page 1: Table Of Contents

    Webex Wireless Phone 840 and 860 The Webex Wireless Phone 840 and 860 are wireless smartphones. These phones provide voice communication over your organization's wireless network using Cisco Unified Communications Manager and access points (APs). They work within the Wi-Fi range set by your organization.
  • Page 2 Your Phone Webex Wireless Phone 840 and 860 Contact your system administrator for information about the configured capabilities of your phone within your organization. The following figure shows the Webex Wireless Phone 840 on the left and the Webex Wireless Phone 840S on the right.
  • Page 3 Your Phone Webex Wireless Phone 840 and 860 Figure 2: Webex Wireless Phone 860 and Webex Wireless Phone 860S The Webex Wireless Phone 860 and Webex Wireless Phone 860S, though larger in size than the Webex Wireless Phone 840 and Webex Wireless Phone 840S, are similar in appearance and functionality. Some physical characteristics of the Webex Wireless Phone 840 and 860 include: •...
  • Page 4 Your Phone Ingress Protection For more details about the phones, see the product data sheet. If configured, your phone provides enhanced productivity features that extend your call-handling capabilities, such as: ® • Bluetooth wireless headsets, including some hands-free call features •...
  • Page 5: New And Changed Information

    Your Phone Phone Model Numbers Phone Model Numbers Each phone has a model number. If you're unsure which model you have, you can locate the model number on the back of the phone after you remove the battery. Note You can also find the model number through Settings > About Phone > Model & hardware. Table 1: Webex Wireless Phone 840 and 860 Model Numbers Phone Model...
  • Page 6 Your Phone New and Changed Information for Release 1.3(0) Feature New or Changed Information Personal directory is available with contacts New: that synchronize through Cisco Unified • Log In to Personal Directory Communications Manager • Delete a Contact Updated: •...
  • Page 7 Your Phone New and Changed Information for Release 1.3(0) Table 3: New and Changed Information for Release 1.3(0) Feature New or Changed Information Multiple lines Your Phone...
  • Page 8 Clear the Call Log • Voicemail • Access Voicemail • Access Visual Voicemail • Access User Settings for the Cisco Phone App • Change the Ringtone • Set Hearing Aid Compatibility Mode • Set Automatic Noise Cancellation • Set the Phone to Vibrate Before it Rings •...
  • Page 9 Turn Off Call Forward Privacy on shared lines New: • Enable Privacy On a Shared Line • Enable Limited Privacy on a Shared Line Cisco Extension Mobility New: • Extension Mobility • Log In to Extension Mobility • Log Out of Extension Mobility...
  • Page 10: Getting Started

    New or Changed Information More information about model New: numbers and accessories • Phone Model Numbers, on page 5 • Cisco Accessory Part Numbers Updated: • Phone Battery Charging • Charge the Battery with the AC Power Supply • Charge the Battery with the USB Cable and a USB Port on Your Computer •...
  • Page 11 If your phone doesn’t work when you turn it on, contact your system administrator. After you power on your phone, allow the screens to cycle through a bootup screen, the Cisco splash screen, and the Android screen. If your organization requires a PIN or passcode, the lock screen displays.
  • Page 12 Your Phone Lock Your Phone Note If set up on your Webex Wireless Phone 860 or Webex Wireless Phone 860S, you can use the fingerprint button to unlock the phone. However, on power up you must use a PIN. The Webex Wireless Phone 840 and Webex Wireless Phone 840S don't have a fingerprint scanner button. Procedure Step 1 If the phone screen is in sleep mode, briefly press the Power button.
  • Page 13: Self Care Portal

    Hot Swap the Battery for Webex Wireless Phone 860 and 860S Self Care Portal The Self Care portal is part of your organization's Cisco Unified Communications Manager. You access the Self Care portal from your computer browser. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
  • Page 14 Your Phone Hardware and Buttons Figure 3: Webex Wireless Phone 840 and 840S Table 4: Webex Wireless Phone 840 and 840S Hardware and Buttons Group Number Hardware or Buttons in Group On the top left of the phone is the round Power button, which turns the power on and off, and locks and unlocks the screen.
  • Page 15 Your Phone Hardware and Buttons Group Number Hardware or Buttons in Group On the bottom of the phone is the headset jack on the left, the USB charging port in the middle, and the speaker on the right. • Headset jack—Supports a headset with a 3.5-mm audio plug. •...
  • Page 16 Your Phone Hardware and Buttons Figure 4: Webex Wireless Phone 860 and 860S Table 5: Webex Wireless Phone 860 and 860S Hardware and Buttons Group Number Hardware or Buttons in Group On the top of the phone is the headset jack on the left, the bar code scanner for 860S phones in the middle, and a red Programmable Emergency alarm button on the right.
  • Page 17 Your Phone Hardware and Buttons Group Number Hardware or Buttons in Group On the right side of the phone is the Programmable Push to Talk (PTT) button on the top, and the Power button on the bottom. • Programmable PTT button—By default this programmable button is set to activate PTT.
  • Page 18 • The body of the screen contains commonly used apps and widgets such as a phone, web browser, and camera. It also includes a collection of the custom Cisco apps. Other apps may also appear on the body of the home screen, depending on what apps and widgets your system administrator installs.
  • Page 19 Status Bar Figure 5: Home Screen of Webex Wireless Phone 860 Related Topics Widgets and Apps, on page 24 Cisco Apps, on page 25 Navigation Control, on page 28 Status Bar The status bar is dynamically populated to provide current information about your phone.
  • Page 20 Your Phone Status Bar Icons The status bar also displays icons for notifications, phone status, and settings. For example, the check mark signifies that the phone is registered to the call control system and able to make or receive calls. Figure 6: Status Bar Status Bar Icons The status bar displays many icons.
  • Page 21 Your Phone Status Bar Icons Icon Description Data saver Mobile data Airplane mode Location Table 8: Phone Status Icon Description Managed system Battery saver mode Caution Don’t use the Android Battery Saver mode. It curtails functionality to conserve battery life. In Battery Saver mode, features that you rely on may not work.
  • Page 22 SIP registration in process SIP registration success SIP registration failed In a call In a Cisco secure call with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) In a Cisco secure call with TLS but not SRTP Missed call...
  • Page 23 Your Phone View Notification Details Icon Description Motion sensors are monitoring, and the Panic Button is enabled. Motion sensor monitoring is disabled, but the Panic Button is enabled and operational. WARNING: Motion sensor monitoring threshold is exceeded. The Panic Button is enabled but not alarming.
  • Page 24 • Android apps provide standard smartphone features such as a calendar and camera. • Cisco apps provide specialized features, such as battery life tracking and programmable buttons. They also allow the system administrator to program your phone to work better in your controlled environment.
  • Page 25 Customize Your Home Screen With Widgets and Apps Unless otherwise customized for your organization, some Cisco apps appear on the home screen in a Cisco apps collection folder, as shown in the following illustrations. Other apps are in the launcher.
  • Page 26 The Buttons app allows you to program the buttons on your device. The Call Quality Settings app allows system administrators to optimize audio and video calls from Cisco dialers or other third-party dialers. The Custom Settings app allows system administrators to provide extra controls for these devices.
  • Page 27 The System Updater app allows you to see the current and available firmware versions for the phone. However, system administrators manage and push firmware updates to the phone through the Cisco Unified Communications Manager. The Web API app allows developers to interface with external services and provide links to frequently used websites.
  • Page 28 Access App Overflow Menu Access App Overflow Menu Each Cisco app uses an overflow menu to display more actions. Note If your phone has firmware release 1.3(0) or newer, the Cisco Phone app has a Drawer menu rather than an Overflow menu.
  • Page 29: Software Updates

    Your Phone Software Updates Table 15: Gesture Navigation Control for the Webex Wireless Phone 840 If you want to... Action Return to the Home screen from any From the bottom of the screen, swipe up. app. View all open apps. From the bottom of the screen, swipe up one quarter of the screen and pause.
  • Page 30: Care Of Your Phone

    Your Phone Care of Your Phone When the phone connects with the server after the update, the server identifies that the phone update is complete. Procedure Tap Reboot. Care of Your Phone Your phone is rugged and made for use in tough environments. It’s built out of strong and resilient plastics. All components are durable and reliable.
  • Page 31 Your Phone Maintain Your Phone Table 17: Sample Exposure Levels Exposure Level Typical Work Setting Potential Substances Light exposure Normal office settings with desks and • Paper and fiber lint. chairs and moderately mobile workers. • Light soil, dust, and pet hair and dander •...
  • Page 32 Your Phone Maintain Your Phone Warning • Never bend battery contacts. • Never submerge your phone into any cleaning solution. • Never allow a cleaning solution to pool on the phone or in an orifice. • Never spray any solution directly onto the phone. •...
  • Page 33 Your Phone Disinfectants Step 8 Clean the clip and battery separately. Step 9 When the phone and battery are completely dry, reinstall the battery and replace the clip. Step 10 Use an approved disinfectant to sanitize the device. Related Topics Maintenance Schedule, on page 30 Disinfectants...
  • Page 34 We therefore approve germicidal UV-C for disinfecting Webex Wireless Phone 840 and 860 when used according to both Cisco and UV-C device manufacturer guidelines. For more information about The UV Box, visit Safety Net.
  • Page 35: More Help And Information

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 36 Your Phone Battery Warranty Related Topics Phone Battery Charging Your Phone...