Credit Voidsale - PAX S300 User Manual

Credit VoidSale

Performing a VoidSale transaction nullifies a previously authorized and approved Sale transaction that
has NOT been settled. However, if the Sale transaction has been settled, the restaurant must perform a
Return. A VoidSale does not remove the hold on the customer's card and the dollar amount of the
transaction is not accessible by the card holder for several days as determined by the bank. The
transaction is processed online so the card information must be collected.
1. The restaurant initiates the VoidSale transaction using the ECR.
2. Card holder inserts, taps, or swipes card or device.
3. Restaurant is asked to input the transaction number.
4. Card holder reviews the transaction details and accepts the transaction, the system prompts for
a signature. (If the card holder cancels, the terminal returns to the idle screen.)
5. The card holder signs in the signature area and has the option to Accept, Clear (clears signature
field), or Cancel the signature prompt. In this case, the card holder signs and presses Accept.
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