PAX S920 Reference Manual
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PAX S920 Reference Manual

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S920 Reference Guide
V1.0
3-6-2020

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Summary of Contents for PAX S920

  • Page 1 S920 Reference Guide V1.0 3-6-2020...

  • Page 2: Preface

    If unable to resolve the issue, please contact PAX. PAX support operates 24 hours a day, 7 days a week. The level of access to this Service is by the support plan arrangements made between PAX and the Organization. Please consult this support plan for further information about entitlements, including the hours when telephone support is available.

  • Page 3: Revision History

    S920 Reference Guide Revision History Date Version Description 3-6-2020 V1.0 Initial Release v1.0 | ii...

  • Page 4: Table Of Contents

    SIM, SAM, and/or Micro SD Card Installation ..............14 Card Readers ........................18 Magnetic Stripe Reader ........................18 EMV Card Reader ..........................18 NFC/Contactless Card Reader ......................19 Setup Communications ....................19 Wireless ..............................19 Wi-Fi ..............................23 Frequently Asked Questions ..................25 PAX Customer Support ....................30 v1.0 | iii...
  • Page 5 [DOCUMENT TITLE] v1.0 | iv...

  • Page 6: Purpose

    The S920 mobile terminal is lightweight, versatile, and designed for the hospitality and restaurant industries. The S920 offers portability and ease of use for both merchant staff and customers. The S920 boasts a high resolution large color touch screen and delivers faster and easier transactions with exceptional coverage and performance.

  • Page 7: Acronyms And Terms

    S920 Reference Guide 1.3 Acronyms and Terms Acronym Definition DHCP Dynamic Host Configuration Protocol -- A network management protocol used on IP networks. The DHCP server dynamically assigns an IP address and other network configuration parameters to each device on the network.

  • Page 8: Packaging

    Note: Product images shown may be different than actual product received. Before removing the terminals from the box, note the S920 part number and serial number are affixed to labels on the outside of the box. Retain the original box and inserts in case the unit needs to be returned to PAX for service.

  • Page 9: Cardboard Inserts

    Cardboard inserts inside the terminal box protect the S920 during shipping. In addition, the terminal is enclosed in a plastic wrapper. Inserts inside the S920 box house the terminal, USB to Micro USB cable, AC power adapter, and thermal paper.

  • Page 10: Box Contents

    S920 Reference Guide 2.4 Box Contents Contents Qty. S920 Mobile Terminal USB to Micro USB Cable AC Power Adapter Thermal Paper v1.0 | 5...

  • Page 11: Part Number, Serial Number, And Imei Info

    3. Part Number, Serial Number, and IMEI Info 3.1 PN Package Info The S920 part number can be found on the underside of the terminal beneath the printer paper lid. The part number can also be found on the front flap of the S920 terminal box.

  • Page 12: Imei Number Location

    4. Functional Information This section covers the various features and functions of the S920 mobile terminal. 4.1 Technical Details and Specifications The technical details and specs for the S920 mobile terminal are listed in the following table. Feature Description Prolin, Linux Based...

  • Page 13: Front View

    S920 Reference Guide 4.2 Front View 4.3 Back View v1.0 | 8...

  • Page 14: Side Views

    4.4 Side Views 5. AC Power Connection The S920 mobile terminal has a USB port on the left side of the terminal. This port is used with the USB to Micro USB cable and AC power adapter to charge the terminal.

  • Page 15: Terminal Location

    7. Basic Operation Instructions The basic operations of the S920 mobile terminal are described below. 7.1 Power ON/Power OFF Power ON: Press and hold the power button until the screen display lights up and the terminal successfully turns on.
  • Page 16 S920 Reference Guide 1.Carefully open the paper lid. 2.Install the thermal paper roll with the paper coming out from the top of the roll. 3.Pull about 6 in of paper from the roll. 4.Close the paper lid until it snaps into place.

  • Page 17: Cleaning The Device

    The Battery Icon at the top of the screen indicates the current battery level. 8.2 Charging To charge the S920 battery, plug the AC power adapter with the Micro USB cable attached into an outlet then insert the Micro USB into the port on the left side of the S920.
  • Page 18 S920 Reference Guide 3.Locate the battery and carefully pull the battery power connector out of the socket v1.0 | 13...

  • Page 19: Sim, Sam, And/Or Micro Sd Card Installation

    9. SIM, SAM, and/or Micro SD Card Installation Warning: Power off the S920 and remove all power before installing to S920 or Micro SD card. 1.Carefully position the S920 to access the bottom of the terminal. 2.Life the tab on the back cover to remove the cover.
  • Page 20 S920 Reference Guide 3.Locate the battery and carefully pull the battery power connector out of the socket. 4.The S920 mobile terminal supports the following slots: • SIM1 • SIM2/SAM2 (Note: This slot is used as a SAM slot only for S920s sent to the US region.) •...
  • Page 21 S920 Reference Guide 5.To install the card into a slot, unlock the card cover by inserting a fingernail into the grip slot on the card slot cover. Carefully slide backward approximately 1/32” then carefully lift the card slot cover upwards and outwards.
  • Page 22 S920 Reference Guide 6.Insert the SAM cards with the notched corner aligned with the notch in the card slot. The MicroSD card will insert with the contacts facing down matching the contacts in the card slot. 7.After the card is correctly inserted, carefully close the card slot cover and then lock the cover by sliding the cover approximately 1/32”...

  • Page 23: Card Readers

    To use the Magnetic Stripe Reader, use a a quick and steady movement to swipe the Magnetic Stripe Card through the reader on the right side of the S920 mobile terminal. The S920 Magnetic Stripe Reader is bidirectional so cards can be swiped top to bottom or bottom to top. For best results the magnetic stripe of the card should be facing the terminal.

  • Page 24: Nfc/Contactless Card Reader

    11.1 Wireless To setup Wireless (Cellular) Communication on the S920: 1.Power on the S920. While the device boots up, repeatedly press the [2] button until the [Main Menu] screen displays. Then press [System Config]. 2.Use the keypad to enter the password 123456.
  • Page 25 S920 Reference Guide 3.From the [System Config] screen select [Wireless]. 4.From the [Wireless] screen select [Switch]. v1.0 | 20...
  • Page 26 S920 Reference Guide 5.From the [Mobile Network] screen use the keypad to press [Enter] (green button) to Open. 6.From the [Wireless] screen select [APN] and enter the applicable APN for the wireless carrier. v1.0 | 21...
  • Page 27 S920 Reference Guide 7.The device will prompt for the [APN User Name] and an [APN Password]. If this information is not available, press the [Enter] button on the keypad to bypass these prompts. v1.0 | 22...

  • Page 28: Wi-Fi

    11.2 Wi-Fi To setup Wi-Fi Communication on the S920: 1.Power on the S920. While the device boots up, repeatedly press the [2] button until the [Main Menu] screen displays. Then press [System Config]. 2.Use the keypad to enter the password 123456.
  • Page 29 S920 Reference Guide 4. From the [WiFi] screen select [AutoSet]. 5.The terminal will search for discoverable Wi-Fi signals. Select the desired [Wi-Fi]. v1.0 | 24...

  • Page 30: Frequently Asked Questions

    S920 Reference Guide 6.Enter the Wi-Fi [password]. 7.Select [DHCP] if the IP changes or [Static] if the IP always stays the same. Note: • If the user selects [DHCP], the terminals acquires the IP address and displays the IP information.
  • Page 31 S920 Reference Guide Q: What are signs that the battery has aged or has been damaged? A: If the total charge of the battery powers the device for approximately half the length of time it originally did or if the battery does not charge or becomes hot while charging, contact an agent from your local vendor to replace the battery.
  • Page 32 S920 Reference Guide Q: What should I do if the magnetic strip reader is not working? A: First check to see if the magnetic strip card has been oriented and read properly. The proper use of the magnetic strip card reader is outlined in the reference guide. Attempt to use another card for the transaction to determine whether the problem is a defective card.
  • Page 33 S920 Reference Guide Q: What should I do if there are errors while using the Wi-Fi module? A: First confirm that the Wi-Fi module and the router is turned on and that the router is broadcasting a signal with sufficient strength. Then check that the network setting is compatible with the device you wish to use (the Payment uses DHCP).
  • Page 34 S920 Reference Guide Q: What should I do if the device displays “no program” or “PED lock”? A: Return the device to its supplier. The device is usable only after it has been serviced and reset. v1.0 | 29...

  • Page 35: Pax Customer Support

    S920 Reference Guide PAX Customer Support For questions or help with the terminal installation please contact your service provider or PAX cus- tomer support. PAX Technology Inc. 8880 Freedom Crossing Trail Building 400 Floor, Suite 300 Jacksonville, FL 32256 support@pax.us (877) 859-0099 www.pax.us...

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