Credit Void - PAX S300 User Manual

S300_USER MANUAL V2.1

Credit Void

Performing a Void transaction completely nullifies a previously authorized and approved Sale
transaction that has NOT been settled. However, if the Sale transaction has been settled, the restaurant
must perform a Return. A Void does not remove the hold on the customer's card and the dollar amount
of the transaction is not accessible by the card holder for several days as determined by the bank. The
transaction is processed like an offline transaction so card information is not required.
1. The restaurant initiates the Void transaction using the ECR.
2. The restaurant is asked to input the transaction number.
3. Card holder (and merchant) review the total amount and accept or cancel the transaction. The
system approves the Void transaction and returns to the idle screen. (If the card holder cancels,
the terminal also returns to the idle screen.)
Non Android Support: support@pax.us
Android and PAXSTORE Support:
paxstore.support@pax.us
(877) 859-0099
www.pax.us
69
20181024_v2.10