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Summary of Contents for PAX S800
- Page 1 S800 User Guide...
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Page 2: Table Of Contents
www.123send.net Contents Initial Setup ....................................3 Screen Overview ..................................5 1.2.1 Screen Icons Overview ................................5 Terminal Technical Specifications ............................6 Initial Terminal Setup ................................7 Connecting to the Network ..............................8 Logging On ....................................9 Processing a Sale (Chip and PIN) ............................11 Processing a Sale (Contactless) ............................. - Page 3 Optomany Control Centre (OCC) web portal. This quick-start guide is designed to provide users of the axept® S800 with everything needed to set-up, register and process your first transaction. Should you have any queries on anything in this guide, please do not hesitate to contact 123’s customer support team using the details on page 63.
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Page 4: Initial Setup
Initial Setup Before starting to use the axept® S800, please take a few moments to check the contents of the box; you should have received the following: axept® S800 Terminal External AC Power Adapter External AC Power Cable Thermal Paper Roll... - Page 5 An overview of the axept® S800 terminal. 123 - axept S900 User Guide v1.7...
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Page 6: Screen Overview
Screen Overview An overview of the axept® S900 screen. Descriptions of the axept® S800 screen icons. Icon Description Internet connection present No internet connection present Transaction data stored on the terminal (not displayed once data uploaded) Terminal configuration download required In cases where the icon remains on the screen for more than a minute after a payment completes, please select option ‘5: Menu’... -
Page 7: Terminal Technical Specifications
Terminal Technical Specifications Technical Specifications of the S800 terminal. axept® Model S800 Processor 32-bit ARM11 CPU, 400MHz Memory 128MB Flash, 64MB DDR Extended storage Micro SD up to 32GB Display 2.8 inch 320 x 240 pixels TFT colour LCD... -
Page 8: Initial Terminal Setup
Insert paper roll leaving at least 1cm exposed • Close Lid Turn the axept® S800 over so the connections on the underside are visible. Connect the power supply into the socket labelled ‘Power’ (as highlighted). Connect the Ethernet cable (providing internet connectivity) to the port labelled ‘LAN/RS232B’... -
Page 9: Connecting To The Network
To use this service, press the key on the keypad to continue. S800 validates the network connection and communicates with axept® the DHCP server to obtain an IP address and other network settings. A confirmation screen will briefly be displayed once all network settings have been successfully configured. -
Page 10: Logging On
Logging On Now set-up and activation are complete, axept® S800 is ready for the first logon. If your account has been setup with multiple Departments, select the one you wish to use using the navigation keys ( ) on the keypad and press the key on the keypad to continue. - Page 11 www.123send.net Once the log on has been completed, the main menu will be displayed. INFO The terminal includes a “Check for Updates” feature which necessitates a check every 7 days for mandatory updates. If a terminal has not performed the check for updates after 7 days, the user will automatically be logged out of the terminal.
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Page 12: Processing A Sale (Chip And Pin)
Chip and PIN card slot at the base of the terminal. Enter the amount of the sale using the keypad. (axept® S800 will automatically enter the decimal place for you). Press the key on the keypad to continue. INFO... - Page 13 Chip and PIN card slot at the base of the terminal. Once the card is inserted, axept® S800 will process the card. Please wait and do not remove the card whilst this is in progress. Press the key on the keypad to confirm cashback is required or key on the keypad to skip.
- Page 14 After the PIN has been keyed in, the cardholder will then need to press key on the keypad to continue. axept® S800 will provide a PIN OK confirmation if the PIN has been correctly entered. S800 will attempt to authorise the transaction with your chosen axept®...
- Page 15 S800 will confirm that the payment is complete if authorisation is successful. Once the payment is complete, S800 will prompt for the card to axept® be removed. Once the card is removed, the Merchant Receipt will begin printing.
- Page 16 The payment processing procedure is now complete and axept® S800 will return to the main menu. 123 - axept S900 User Guide v1.7...
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Page 17: Processing A Sale (Contactless)
Processing a Sale (Contactless) axept® S800 supports contactless payments (including technologies such as Android Pay, Apple Pay etc.) and can be used where a cardholder has the contactless feature enabled on their card or device. The following describes the end-to-end operation of a contactless payment sale:... - Page 18 S800 will prompt for the card or device to be presented. Position the (contactless enabled) card or device around the screen area of the terminal for a few seconds until a ‘beep’ sound confirms the card has been read (the green contactless LEDs will incrementally light up as the card is being read).
- Page 19 The Merchant Receipt will begin printing. Tear off the receipt (after printing has completed) from the S800 axept® terminal and press the key on the keypad to continue. The payment processing procedure is now complete and S800 axept® will return to the main menu.
- Page 20 INFO A customer/cardholder copy of the receipt is not automatically printed for contactless transactions as it is not a mandatory requirement. However, axept® S800 provides a facility to print a customer/cardholder copy of the receipt if required. The following steps describe the process for printing a customer/cardholder copy of the receipt for contactless transactions.
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Page 21: Processing A Refund (Chip And Pin)
Processing a Refund (Chip and PIN) Processing a refund using axept® S800 follows a very similar procedure to that of a sale. However, the cardholder is not verified by PIN, but a signature is required. The following describes how the refund process works:... - Page 22 S800 will prompt for the card to be presented. Insert the card (with the Chip of the card on top, facing towards you) into the Chip and PIN card slot at the base of the terminal. As the refund is verified by validating the cardholder’s signature, the card needs to be removed from the terminal.
- Page 23 If it matches, press the key on the keypad to continue. If not, press key on the keypad to cancel. If the signature is confirmed as valid, S800 will begin to print the axept® cardholder’s refund receipt. Tear off the receipt (after printing has completed).
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Page 24: Processing A Refund (Contactless)
From the main menu, select option 2: Refund (press the key on the keypad) Enter the amount of the refund using the keypad. (axept® S800 will automatically enter the decimal place for you). Press the key on the keypad to continue. INFO Press the key to change to a different currency if required - The option to select different currencies is only available if specified on the order form and setup with the Acquirer. - Page 25 S800 will prompt for the card to be presented. Position the (contactless enabled) card or device around the screen area of the terminal for a few seconds until a ‘beep’ sound confirms the card has been read (the green contactless LEDs will incrementally light up as the card is being read).
- Page 26 The merchant receipt will then be printed. A cardholder signature is not required on a refund using contactless. The refund procedure is now complete and S800 will return to axept® the main menu. 123 - axept S900 User Guide v1.7...
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Page 27: Declined Transactions
S800 will prompt for the card to be removed. axept® axept® S800 will then print both the Merchant’s and Cardholder’s declined receipts. S800 will prompt for the card to be presented again. axept® 123 - axept S900 User Guide v1.7... -
Page 28: Voiced Referred Transactions
Authorisation Centre. This could be for a number of reasons such as the fact the card issuer wants to speak to the cardholder before approving the transaction. S800 handles the referral, providing you with every bit of information that will be requested. axept®... - Page 29 S800 will then print both the Merchant’s and Cardholder’s receipts. 123 - axept S900 User Guide v1.7...
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Page 30: Processing A Cardholder Not Present (Cnp) Sale
Processing a Cardholder Not Present (CNP) Sale axept® S800 supports the processing of transactions when the cardholder is not present and details are supplied over the phone or via the mail. In order to ensure that these transactions are processed as securely as possible, S800 will require the entry axept®... - Page 31 S800 will prompt for the card number (PAN). Enter the card number (no spaces) and press the key on the keypad to continue. S800 will prompt for the card’s expiry date (2-digit Month and axept® Year). Enter the card’s expiry date and press the key on the keypad to continue.
- Page 32 S800 will attempt to process and authorise the transaction with axept® your acquirer. axept® S800 will provide a summary of the results of the checks so that a decision can be made as to whether the transaction should be accepted or rejected. Press the key on the keypad to accept the transaction or the key to reject.
- Page 33 (based on whether the transaction was approved or rejected) and can be torn off once printing has completed. The payment processing procedure is now complete and S800 axept® will return to the main menu. 123 - axept S900 User Guide v1.7...
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Page 34: Cardholder Not Present (Cnp) - Results
Cardholder Not Present (CNP) – Results As well as returning the results of the authorisation, the S800 also displays the outcome of the CSC and AVS axept® checks. This allows the accept or reject decision to be made by the user with all the required information. -
Page 35: Processing A Cardholder Not Present (Cnp) Refund
10 Processing a Cardholder Not Present (CNP) Refund axept® S800 has the facility to process refunds without the cardholder being present. The below details the Cardholder Not Present refund procedure: From the main menu, select option 3: Other Transactions... - Page 36 S800 will prompt for the card number (PAN). Enter the card number (no spaces) and press the key on the keypad to continue. S800 will prompt for the card’s expiry date (2-digit Month and axept® Year). Enter the card’s expiry date and press the key on the keypad to continue.
- Page 37 S800 will begin to print the Merchant’s Refund Receipt. Tear off the receipt from the terminal and press the key on the keypad to continue. The cardholder’s refund receipt will then begin printing and can be torn off once printing has completed.
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Page 38: Reprinting Receipts
There may be occasions where the customer or merchant may require an additional copy of one of the receipts generated during the transaction. S800 provides functionality for the receipts to be printed again after the transaction. The following axept® demonstrates how to reprint additional receipts. - Page 39 S800 will return to the reprint menu. You can reprint another receipt or press the key to return to the main menu. 123 - axept S900 User Guide v1.7...
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Page 40: The Terminal Menu
12 The Terminal Menu axept® S800 provides a number of different functions and settings beyond transaction processing. These functions and settings can be accessed from the main menu. The following provides an overview of the functions and settings available. -
Page 41: Available Reports
End of Day Report Running this report ends the trading day and will clear down the totals. System Information Report currently not available Reprint Last Report Reprints the last report printed by axept® S800 123 - axept S900 User Guide v1.7... -
Page 42: Supervisor
S800 (e.g. Ethernet configuration). axept® S800 will have been configured to connect to the chosen network(s) during the installation. However, should axept® these details need to be updated (e.g. Network updated) this can be reconfigured within the ‘Network Settings’ menu. - Page 43 www.123send.net The following process shows how to manually configure the Ethernet settings if you do not wish to use DHCP: From the Network Settings menu, highlight ‘Ethernet’ using the keys on the keypad (or press the key on the keypad) and press the key on the keypad to continue.
- Page 44 Enter the Alternative DNS. Press the key on the keypad to continue. axept® S800 confirms that the network configuration is successfully completed. S800 will automatically restart to configure the network settings. axept® 123 - axept S900 User Guide v1.7...
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Page 45: Date/Time Settings
www.123send.net The following describes the process of setting the Date and Time on the terminal. From the main menu, select option 5: Menu (Press the key on the keypad). From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). To set the Date or Time on the terminal, select option 2: Date/Time Settings (Press the... -
Page 46: Power Management
www.123send.net If setting the Date, enter the (numerical) date using the keypad in the format: YYYY/MM/DD (Year/Month/Day) for example: 2017/07/26 (26 July 2017). (axept® S900 will automatically enter the forward slash (/) for you). Press the key on the keypad to clear the previous value, the key to confirm or the key to cancel the changes. - Page 47 www.123send.net To set the Date or Time on the terminal, select option 2: Date/Time Settings (Press the key on the keypad). From the Power Management menu, select option 1: Screen Brightness (Press the key on the keypad). The current brightness level will be displayed. To change the brightness level, select the ‘Clear’...
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Page 48: Software Rollback
The Software Rollback feature will allow axept® S800 to return to the previous version of software if one is available on the terminal (this feature will only work if a previous software version is stored on the terminal). The following describes the process of using Software Rollback:... - Page 49 Please be patient as this may take several minutes. Once the backup process is complete, S800 will start to perform axept® the software rollback. Please be patient as this may take several minutes. Once the rollback process is complete, S800 will display axept®...
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Page 50: Diagnostic Receipts
This feature is currently not available for use. This feature is currently not available for use. Updates, when available, can be assigned to axept® S800 using OCC (Please see the OCC User Guide on how this is achieved) allowing S800 will download and install the update. The following describes the process of axept®... - Page 51 S800 will start to download the software update. After the download is complete, the update icon will be displayed and S800 will require you to logout and logon again. axept® After logging on, axept® S800 will start to prepare the update. Please be patient as this may take several minutes.
- Page 52 800 will only download a software update if one is available and has been assigned to the terminal in OCC. S800 will display ‘No updates Currently Available’ if no updates axept® are available or has not been assigned to the terminal.
- Page 53 From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). Check for updates, select option 7: Check For Updates (Press the key on the keypad). S800 will check for available software updates. axept® 123 - axept S900 User Guide v1.7...
- Page 54 After the download is complete, the update icon will be displayed and axept® S800 will require you to logout and logon again. From the main menu, select option 6: Logout to logout and then logon again. (Press the key on the keypad).
- Page 55 OCC. axept® S800 will display ‘No updates Currently Available’ if no updates are available or has not been assigned to the terminal. 123 - axept S900 User Guide v1.7...
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Page 56: Upload Stored Data
S800 is connected to the internet. When S800 is offline, this data remains securely stored on the terminal. S800 screen shows that data axept® axept® is stored by displaying the offline transaction icon with the number of transactions shown underneath. -
Page 57: Upload Log
12.4 Upload Log To enable Optomany to support customers as quickly and efficiently as possible, S800 allows log file data to axept® be uploaded from the terminal directly to the axept® platform. Once the logs have been uploaded, Optomany’s support team are able to view the information via the support portal. -
Page 58: Network Check
www.123send.net The Log Upload Complete message will be displayed and axept® will return to the Upload Log menu. 12.5 Network Check This feature is currently not available for use. 12.6 Restart Terminal This will restart the axept® 800 terminal. 123 - axept S900 User Guide v1.7... -
Page 59: Table Management
www.123send.net 13 Table Management For further information on the Table Management features, please refer to the axept® Hospitality Terminal User Guide. 123 - axept S900 User Guide v1.7... -
Page 60: Useful Information
14 Useful Information This section provides various useful information which will assist in the setup and use of axept® S800. 14.1 Key Map (Alpha Characters) The below map represents the available characters when entering free text fields (such as the merchant reference) into S800. -
Page 61: Glossary
www.123send.net 14.2 Glossary Term Definition Acquirer Optomany authorise your transactions with your chosen Acquirer. Acronym for Address Verification Service, is a system used to verify the address of the cardholder. The system checks the billing address of the credit/debit card provided by the cardholder with the address on file with the card issuer. - Page 62 www.123send.net Acronym for Card Security Code also known as Card Validation Code or Value, refers to either: (1) magnetic-stripe data, or (2) printed security features. Data element on a card's magnetic stripe that uses secure cryptographic processes to protect data integrity on the stripe, and reveals any alteration or counterfeiting. Referred to as CAV, CVC, CVV, or CSC depending on payment card brand.
- Page 63 www.123send.net Online refers to a direct connection is available to the internet for authorisation or validation before a transaction can be executed. Online/Offline Offline means the connection is not available. Acronym for Primary Account Number and also referred to as account number. A unique payment card number (typically for credit or debit cards) that identifies the issuer and the particular cardholder account.
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Page 64: Contact Details
www.123send.net Contact Details If you have any questions or require support, please get in touch with us using the details below: 123 Technical Support Phone: 0800 54 24 123 (outside of the UK, please call: 0044 207 592 7760) Customer support team hours are: Days Hours Covered Monday –... - Page 65 www.123send.net Issued by 123Send / 123Hire Ltd. Company Numbers: 03736624 & 04332502. 123Send and 123Hire are part of the CR7 Services Group of companies. Registered Address: Vaughan Chambers, 4 Tonbridge Road, Maidstone, Kent, ME16 8RP. Trading address: Vaughan Chambers, 4 Tonbridge Road, Maidstone, Kent, ME16 8RP. Trading address: 120 Leman Street, London, E1 8EU.
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