Technical Support; Web Support; Phone Support - 3Com HomeConnect 3CP3617B User Manual

Technical Support

Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
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Technical Support
This contains information on getting technical support for your HomeConnect ADSL
Modem.

Web Support

Phone Support

International Phone Support
Returning Products for Repair
Web Support
Access the latest networking information on the 3Com Corporation World Wide Web
site by entering this URL into your Internet browser: http://consumer.3com.com/dsl/
This service provides access to online support information such as technical
documentation and software library.
Or you can use the 3Com BBS: 847-262-6000
Or you can send an email to technical support by selecting Contact Us from the "Site
Tools" section of the above web site.
Phone Support
Technical Support representatives can answer technical questions about the 3Com
HomeConnect ADSL Modem products. This hotline is not a toll-free call. Regular
long-distance or toll charges will apply if you are outside the 847 area code.
847-262-3700
Canadian customers can speak to a technical support representative by contacting
Keating Technologies:
905-305-6570
When you contact 3Com for assistance, have the following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages and details about recent configuration changes, if
applicable
7:00am — 8:00pm CST; Monday through Friday
7:00am — 4:00pm CST; Saturday
7:00am — 7:00pm CST; Monday through Friday