3Com HomeConnect 3CP3617B User Manual page 40

Can't install the software for my ISP
Introduction
Using your Modem
Connecting to your
Internet Provider
Uninstall your Modem
Troubleshooting
Glossary
Technical Support
Install Instant Update
http://rcgdsl/pci/pci_online-guide/html/isp.htm [11/17/2000 3:38:38 PM]
I can't install the software for my Internet
Service Provider (ISP), or their software
can't find the modem
The software from your Internet Service Provider may be looking for a certain type of
installation from your HomeConnect ADSL Modem.
It is possible that if you didn't follow the instructions for installing the modem
hardware and software (specifically if you installed the modem hardware first, without
running the CD first), then you may not have the correct configuration or setup
necessary for the type of DSL service that you are being provided.
Contact your Service Provider to determine if it is necessary to reconfigure your
modem settings. You may need to uninstall and re-install your ADSL modem, but this
should only be done as a last resort.