Technical Support - 3Com HomeConnect 3CP4130 User Manual

Bridging Mode
Getting Started
Using your modem
Advanced Operations
General Information
Troubleshooting
FAQs

TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of
services. This section describes these services.
Information contained in this section is correct at time of publication. For the most
recent information, 3Com recommends that you access the
Wide Web site.
Technical Support
Technical Support Hotline
Technical questions about the 3Com HomeConnect ADSL Modem Dual Link can be
answered by technical support representatives. Regular long distance charges will apply
if you are outside the 847 area code. The hours service is available are 7:00 am - 8:00
pm CST, Monday through Friday and 7:00 am - 4:00 pm CST on Saturday. Dial the
following number:
847-262-3700
Online Technical Support
3Com offers product support 24 hours a day, 7 days a week, through:
consumer.3com.com/dsl
World Wide
You can send a message to technical support by
Web:
selecting Contact Us from the Site Tools section on
the Web site.
3Com BBS: 847-262-6000
If You Need to Return the Modem to Us
Contact 3Com Customer Support. If the support representative determines that you need
to return the modem, you will receive an USO (User Service Order) number. You must
have a USO number before returning the modem to us. Ship the unit, postage paid, in a
strong box made of corrugated cardboard with plenty of packing material. DO NOT
send the modem back in the original box. Send ONLY the modem (NOT manuals,
diskettes, etc.) Include your USO number, name and address on the shipping label as
well as inside the package. If possible, send the package via a courier capable of
tracking the progress of the shipment. Ship to the following address:
3Com
USO# ______
Dock 15
1800 W. Central Road
3Com Corporation World