3Com OfficeConnect 3CR29210 Getting Started Manual
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3Com OfficeConnect 3CR29210 Getting Started Manual

Officeconnect cable modem external
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Download this manual See also: Getting Started Manual
Enlarged version
OfficeConnect Cable
Modem External
Getting Started Guide
http://www.3com.com/
Part No. 1.024.2403-00
Published January 2000

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Summary of Contents for 3Com OfficeConnect 3CR29210

  • Page 1 OfficeConnect Cable Modem External Getting Started Guide http://www.3com.com/ Part No. 1.024.2403-00 Published January 2000...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

  • Page 3: Table Of Contents

    ONTENTS EFORE EGIN Introduction Conventions Cable Modem Features Contacting Your Local Cable Provider Preparing Your Workspace You Will Need These Items Supplied You will also need the following Configuring the TCP/IP Protocol Configuring the TCP/IP Protocol on a Windows PC Configuring the TCP/IP Protocol on a Macintosh PC ARDWARE AND OFTWARE...
  • Page 4 Caution to the User Performance Specifications Export Notices License Agreement Industry Canada (IC) UL Listing/CUL Listing Radio and Television Interference VCCI Statement 3Com Corporation Limited Warranty Hardware Software Year 2000 Warranty Obtaining Warranty Service WARRANTIES EXCLUSIVE LIMITATION OF LIABILITY Disclaimer...

  • Page 5: Before You Begin

    EFORE Introduction Congratulations! You have just purchased a modem featuring a pioneering new technology, making Internet access possible at speeds previously only imagined! This external cable modem is one part of a comprehensive communications system that utilizes the cable television network to deliver high-speed data to your computer.

  • Page 6: Contacting Your Local Cable Provider

    Plug and play operation ensures easy setup and installation DOCSIS-compliance ensures interoperability with cable suppliers 3Com’s extensive technical support organization provides you with the quick answers you need to get up and running * NOTE: Please note that the following factors affect the...

  • Page 7: Preparing Your Workspace

    Internet access service. You should immediately consult your cable company and place of purchase to determine the proper 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem Your cable provider has set up your cable Internet access account.

  • Page 8: You Will Need These Items

    1: B HAPTER EFORE EGIN The temperature in the room where the cable modem will be operating should be between 0 and 40°C (32 and 104°F). Relative humidity should be between 5% and 95%, non-condensing. Familiarize yourself with all of the materials supplied with the modem.

  • Page 9: Configuring The Tcp/Ip Protocol

    An adjustable wrench for securing the cable line to the modem A screwdriver, drawing pins, and screws (for optional wall-mounting) The screw heads should be at least 5mm in diameter for them to be properly captured in the slot. Configuring the TCP/IP Protocol NOTE: If you are using a Macintosh computer, turn to the instructions on page 7.
  • Page 10 1: B HAPTER EFORE EGIN 5 Click Microsoft in the "Manufacturers:" list and then click TCP/IP in the "Network Protocols:" list. Click OK. 6 "TCP/IP" will appear in the list of installed network components. Click OK. 7 Windows will now ask you if you would like to restart your computer.

  • Page 11: Configuring The Tcp/Ip Protocol On A Macintosh Pc

    Configuring the TCP/IP Protocol 15 Click the Renew button. Numbers will replace the zeros. Click OK and turn to "Hardware and Software Installation" (page 11). NOTE: The numbers on your screen SHOULD be different than those shown in the following example. Configuring the TCP/IP Protocol on a Macintosh PC You need to make sure that the TCP/IP communications protocol is installed on your system before you install your...
  • Page 12 1: B HAPTER EFORE EGIN 2 Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu and click User Mode. 3 Click the Advanced button then click OK. 4 Click the Up/Down selector arrows (to the right of “Connect Via”) and click "Using DHCP Server".
  • Page 13 Configuring the TCP/IP Protocol 6 Verify that the “Use 802.3” box is unchecked (circled in the following image). If there is a check mark in the box, click it to remove the check mark. Then click the Info button in the lower left corner.
  • Page 14 1: B HAPTER EFORE EGIN please contact your local Apple authorized dealer or Apple support.

  • Page 15: Hardware And Software Installation

    ARDWARE AND OFTWARE NOTE: Before installing your modem, write its serial number in the space provided below. The serial number is located on the modem’s box. It begins with “HBPK” followed by the last 6 digits of your Ethernet address, which can be found on the white sticker on the back of the mdoem.
  • Page 16 2: H HAPTER ARDWARE AND OFTWARE mounting holes These slots fit over the heads of wall-mounting screws to secure the modem to the wall. A mounting template for marking the location of the mounting screws is included at the back of this guide. 1 Remove the mounting template from the back of this guide.

  • Page 17: Desktop Installation

    I N G L - M T I O t i o n r u c I N S p l a n s t T e m i c i t h e t i n g b a s s , s o u n f o r...

  • Page 18: Officeconnect Stacking Installation

    Turn to “Connecting the Cable Modem to Your Computer” (this page). OfficeConnect Stacking Installation If you already own 3Com OfficeConnect products, you can use the four stacking clips supplied with those products to neatly and securely stack your cable modem with the other OfficeConnect unit(s).

  • Page 19: Installing The Cable Connections Tm Cd-Rom

    Installing the Cable Connections USB INSTALLATION: Plug the included USB cable into the cable modem’s USB port and into an available USB port on your computer. If your USB port is active, your PC will detect the cable modem within a few seconds.
  • Page 20 2: H HAPTER ARDWARE AND OFTWARE NSTALLATION...

  • Page 21: Cable Modem Operation

    ABLE Once your cable modem is properly installed and the power supply is connected to AC power, it will automatically scan for the active cable modem channel from your cable company's server. Once the front panel LEDs indicate the modem is connected to the server, all you need to do is launch your Internet or e-mail software and you're ready to work online.

  • Page 22: Connectors And Switches On The Back Of Your Cable Modem

    3: C HAPTER ABLE ODEM Table 1 LED STATE BLINKING ORANGE SOLID ORANGE SOLID GREEN 3 Cable Activity - Indicates that data is being transmitted to or from your cable company over the RF (cable) port. Flashing orange indicates traffic. 4 PC Link Ethernet - Indicates that data is being transmitted to or from your PC over the Ethernet port.
  • Page 23 Connectors and Switches on the Back of Your Cable Modem Cable RF Connector: This is where you connect the coaxial cable that leads to your splitter or your cable wall jack. USB Port: This is where you plug the included USB cable when performing a USB installation.
  • Page 24 3: C HAPTER ABLE ODEM PERATION...

  • Page 25: Troubleshooting And Support Resources

    ROUBLESHOOTING AND UPPORT Troubleshooting I cannot access my e-mail or Internet service. Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the modem. Verify that the RJ-45 cable is securely plugged into both the modem and your network interface card, or, if you installed your cable modem via an active USB port, that the USB cable is securely fastened to the USB...

  • Page 26: The Cable Status Led Never Stops Blinking

    4: T HAPTER ROUBLESHOOTING AND If you are using a cable line splitter so that you can connect the cable modem and a television at the same time, try removing the splitter and reconnecting your cables so that your cable modem is connected directly to your cable wall jack.

  • Page 27: The Power On My Modem Goes On And Off Sporadically. The Cable Modem Status Light Never Stops Blinking

    You can send a message to technical support by clicking Contact Us in the “Site Tools” section of this Web site. 90-Day Free Installation Support 3Com offers free installation support for this product for 90 days after purchase. Please call the following toll-free number.

  • Page 28: Technical Support Hotline

    HAPTER ROUBLESHOOTING AND Technical Support Hotline Technical questions about 3Com cable modems can also be answered by technical support representatives. Regular long distance charges will apply if you are outside the 847 area code. The hours service is available are 8:00 am - 6:00 pm CST Monday through Friday and 9:00AM until 11:00PM CST Saturday through Sunday.

  • Page 29: Regulatory Information And Limited Warranty

    3Com 3800 Golf Road Rolling Meadows, IL 60008 U.S.A. declares that the product 3Com OfficeConnect Cable Modem External conforms to the FCC's specifications: Part 15 Operation is subject to the following two conditions: (1) this device may not cause harmful electromagnetic...

  • Page 30: Caution To The User

    5: R HAPTER EGULATORY NFORMATION AND used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...

  • Page 31: License Agreement

    Manufacturer's Declaration of Conformity The hardware contained in this product contains encryption software which may not be exported or transferred from the US or Canada without an approved US Department of Commerce export license. License Agreement You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof) or any products utilizing the Software or such documentation in violation of any applicable laws or...

  • Page 32: Radio And Television Interference

    In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications to the equipment described in this manual that are not expressly approved by 3Com could void the user's authority to operate the equipment. IMITED...

  • Page 33: Vcci Statement

    (90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided.

  • Page 34: Year 2000 Warranty

    For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a "bug"...

  • Page 35: Obtaining Warranty Service

    1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which...

  • Page 36: Limitation Of Liability

    ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT...

  • Page 37: Governing Law

    3Com Corporation Limited Warranty certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty.
  • Page 38 5: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY...

  • Page 39: Wall Mounting Template

    MOUNTING EMPLATE...
  • Page 40 6: W HAPTER MOUNTING EMPLATE...

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