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13 APPENDIX
13.1 FAQ
◆ IE does not load or install the plug-ins.
1.
Possible cause: The IE protection setting is too high.
Solution: Set IE protection to minimum level.
◆ After updating, the user cannot inspect the IP camera using IE.
1.
Solution: Flush the IE cache. Specific operations: Select the IE Tools menu, select Internet Options, click on Delete
nd
file on the 2
option (Temporary Internet files), click on Delete all offline contents and click on OK. Connect to the IP
camera again.
◆ Why can't I inspect the IP camera using IE?
1.
Possible cause 1: Network error or fault.
Solution: Connect the PC to the Internet and check that it accesses the network correctly. Check for wiring or network
problems caused by virus on the PC by pinging the PC.
2.
Possible cause 2: The IP address is occupied by other devices.
Solution: Disconnect the IP camera from the network, connect it to the PC and set the IP address of the device.
3.
Possible cause 3: The IP address relates to a different subnetwork.
Solution: Check IP address settings, subnetwork mask and gateway.
4.
Possible cause 4: The physical address of the network is conflicting with the IP camera.
Solution: Change the physical address of the IP camera.
5.
Possible cause 5: The web port has changed.
Solution: Contact the network manager to obtain the corresponding information on the port.
◆ I cannot see the remote device video on the PC
1.
Solution: Check that the IP camera video can be normally displayed in IE, that the device can be searched using the
PC software and that the parameters of the device on the PC client are set correctly.
DS1099-0077
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DS1099-077
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