Snorkel MHP1335 Repair Parts Manual page 116

8) At the direction of the Snorkel Warranty department, any component part (s) of Snorkel products to be
replaced or repaired under this warranty program me must be returned freight prepaid for inspection.
An RMA (Returns material authorisation) must be requested from Snorkel Warranty department, a copy to be
placed with the returning component part(s)
9) All warranty replacement part will be shipped freight prepaid (standard charge) from the Snorkel Parts
Service Department or from the Vendor to Dealer or Customer.
10) All warranty claims are subject to approval by Snorkel Service department. Snorkel reserves the right to
limit or adjust claims with regard to defective parts, labour or travel time based on usual and customary
guidelines.
REPLACEMENT PARTS WARRANTY
Any part replaced under this limited warranty is not subject to further warranty cover beyond the
normal warranty period of the machine upon which the part was installed.
Any replacement parts sold (not delivered under a warranty claim) will be subject to a warranty period
of (6) six months from the date of invoice.
Parts held by a Distributor are covered under warranty for a period of (12) twelve months from the
date of invoice, provided that those parts have been subject to appropriate storage to prevent
damage and deterioration.
CLAIM PROCEDURE
The Snorkel Warranty department must be notified within (48) forty-eight hours of any possible warranty
situation during the applicable warranty period. Personnel performing major warranty repair or parts
replacement must obtain specific approval by the Snorkel Warranty department prior to performing the
warranty repair or replacement.
When a Distributor / Customer perceive a warranty issue to exist the following steps must be adhered t o:
All warranty claims must be submitted within 30 days of the date of the machine repair
All correspondence in respect of the claim to be on an official Snorkel warranty claim form as supplied
by Snorkel's warranty department
Allocate a warranty claim number to the repair
Place a purchase order for genuine Snorkel replacement parts
Snorkel to dispatch parts via the requested method (in line with the required response time)
Confirmation that a qualified technician is available to replace the part and that t his person has been
accepted by Snorkel to carry out such work under the warranty of the machine. Failure to do this may
nullify the warranty.
FREIGHT DAMAGE
If a machine is received in a damaged condition, then the damage must be noted on the bill of lad ing and /or
delivery documents and if possible photographs taken, prior to signing acceptance of the consignment.
The freight company must be contacted by the Distributor and a damage claim registered immediately.
© Snorkel 2010
Product Warranty