Ordering Publications - IBM ServeRAID-4 Ultra160 Series User Reference

Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
v In the U.S.:
v In Canada, contact IBM Direct at 1-800-465-7999, or:
v In all other countries, contact your IBM reseller or IBM marketing representative.
For more information or to purchase these services:
v In the U.S., call 1-800-772-2227.
v In Canada, call 1-800-465-7999.
v In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
v Carry-in service to on-site service
v On-site service to premium on-site service
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
v In the U.S., call 1-800-426-4968.
v In Canada, call 1-800-465-7999.
v In all other countries, contact your IBM reseller or IBM marketing representative.

Ordering publications

Additional publications are available for purchase from IBM. For a list of publications
available in your country:
v In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
v In other countries, contact your IBM reseller or IBM marketing representative.
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
If your warranty provides for on-site service, you can upgrade to premium on-site
service (4-hour average on-site response, 24 hours a day, 7 days a week).
Chapter 19. Getting help, service, and information
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