IBM ServeRAID-4 Ultra160 Series User Reference page 180

Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can
call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the
recorded instructions, and the requested information will be sent to your fax
machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many problems can
be remotely diagnosed and corrected quickly and easily. In addition to a modem, a
remote-access application program is required. This service is not available for
servers. There might be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
v In the U.S., call 1-800-772-2227.
v In Canada, call 1-800-565-3344.
v In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your computer and IBM monitor
v Installing and setting up IBM options purchased from IBM or an IBM reseller
v 30-day, preinstalled-operating-system support
v Arranging for service (on-site or carry-in)
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service provides
assistance for:
v Setting up your network operating system
v Installing and configuring interface cards
v Installing and configuring network adapters
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your proof
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
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IBM User's Reference: ServeRAID
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-4 Ultra160 SCSI Controller