Before You Call For Service - IBM ServeRAID-4 Ultra160 Series User Reference

v IBM hardware repair - If the problem is determined to be caused by IBM
v Engineering change management - Occasionally, there might be changes that
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your IBM hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation. If you do not receive
a POST error code, but suspect a hardware problem, refer to the troubleshooting
information in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
160
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IBM User's Reference: ServeRAID
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
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-4 Ultra160 SCSI Controller