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1.4 Analyzing No-Response Problems
The 3514 does not respond to commands, or fails to indicate Unit Ready
after a switch-on power sequence was performed.
This procedure and the procedures that follow help you determine the cause
of the failure.
If your system indicates that the 3514 is not responding, it should supply
you with the serial number of the failing 3514.
1.
Look at the 3514 Data display.
Use the error code information and the following list to isolate the
problem.
Follow each step in sequence.
Blank display (no characters displayed); go to "Analyzing Blank
Data Display Problems" in topic 1.5.
B000 is displayed; go to step 19.
BBA0 is displayed; go to step 25.
All other Bxxx displays; go to step 9.
90FF is displayed; go to step 2.
3514C9A0 or ****C9A0, 3514C9B0 or ****C9B0, or 3514C9C0 or
****C9C0 is displayed; go to "Analyzing DC Power Problems" in
topic 1.6.
3514C990 or ****C990, 3514C991 or ****C991, or 3514C992 or
****C992 is displayed; go to "Analyzing DC Power Problems" in
topic 1.6.
*000 is displayed; go to step 13.
3514xxxx is displayed (xxxx indicates any reference code that has
not been previously identified in this step); go to Chapter 3,
"Unit Reference Codes" in topic 3.0.
Any other display; go to "Analyzing Control Panel Problems" in
topic 1.8.
PICTURE 1
2.
A display of 90FF indicates that the 3514 is in offline mode.
Remove the front cover (see "Front Cover Removal or Installation
Procedure" in topic 4.3).
3.
Enter the following sequence on the control panel to put the 3514
online:
9 0 7 9
PICTURE 2
A series of Bxxx characters are displayed.
B000, or BBA0 should be displayed.
4.
After 3 minutes, is *000, B000, or BBA0 displayed on the Data display?
Yes
No
Return to step 1.
5.
From your computer system, run the diagnostic test programs for the
3514/A Array Adapter.
for instructions on running diagnostics.)
Did the test programs run without error?
Yes
No
Go to "Starting Problem Analysis" in topic 1.2.
6.
Is *000 displayed on the Data display?
3514 Service Information
Analyzing No-Response Problems
After 3 minutes, *000,
(See the 3514 Quick Reference Manual, SA21-9613
¦ Copyright IBM Corp. 1992, 1993
1.4 - 1
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