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IBM PS/2 3514 Service Information

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COVER Book Cover
--------------------------------------------------------------------------
Personal System/2
High Availability External Disk Array
Service Information
Document Number SY31-0712-01
Part Number 46G4116
--------------------------------------------------------------------------
3514 Service Information
Book Cover
¦ Copyright IBM Corp. 1992, 1993
COVER - 1

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Summary of Contents for IBM PS/2 3514

  • Page 1 3514 Service Information Book Cover COVER Book Cover -------------------------------------------------------------------------- Personal System/2 High Availability External Disk Array Service Information Document Number SY31-0712-01 Part Number 46G4116 -------------------------------------------------------------------------- ¦ Copyright IBM Corp. 1992, 1993 COVER - 1...
  • Page 2 +--- Take Note! -----------------------------------------------------+ ¦ ¦ ¦ Before using this information and the product it supports, be sure ¦ ¦ to read the general information under "Notices" in topic FRONT_1. ¦ ¦ ¦ +--------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 NOTICES - 1...
  • Page 3 If you have access to Internet, you can send your comments electronically to IDCLERK@RCHVMW2.VNET.IBM.COM; IBMMAIL, to IBMMAIL(USIB56RZ). When you send information to IBM, you grant IBM a non-exclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you or restricting your use of it.
  • Page 4 Reset Disk Drive 4.5.8 Controller Card 4.5.9 Control Panel 4.5.10 4.5.11 Connector Panel 4.5.12 Line Filter and Cable 4.5.13 Terminating Plug 4.5.14 AC Power Cable 4.5.15 Cable Assembly 4.5.16 Adapter Card ¦ Copyright IBM Corp. 1992, 1993 CONTENTS - 1...
  • Page 5 6.2.2 Assembly 2: Final Assembly 6.2.3 Assembly 3: DASD/Airflow Block Assemblies 6.2.4 Assembly 4: Cables Chapter 7. Service Log Appendix A. Support Tools GLOSSARY Glossary of Terms and Abbreviations INDEX Index ¦ Copyright IBM Corp. 1992, 1993 CONTENTS - 2...
  • Page 6 IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of the intellectual property rights of IBM may be used instead of the IBM product, program, or service.
  • Page 7 3514 Service Information Safety and Environmental Notices FRONT_1.1 Safety and Environmental Notices Subtopics FRONT_1.1.1 Danger Notices FRONT_1.1.2 Caution Notices FRONT_1.1.3 Warning Notices FRONT_1.1.4 Product Recycling FRONT_1.1.5 Product Disposal ¦ Copyright IBM Corp. 1992, 1993 FRONT_1.1 - 1...
  • Page 8 ¦ To prevent a possible electrical shock from touching two surfaces with ¦ ¦ different electrical grounds, use one hand, when possible, to connect ¦ ¦ or disconnect signal cables. (RSFTD004) ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 FRONT_1.1.1 - 1...
  • Page 9 3514 Service Information Caution Notices FRONT_1.1.2 Caution Notices A caution notice calls attention to a situation that is potentially hazardous to people because of some existing condition. ¦ Copyright IBM Corp. 1992, 1993 FRONT_1.1.2 - 1...
  • Page 10 3514 Service Information Warning Notices FRONT_1.1.3 Warning Notices A warning notice indicates the possibility of damage to a program, device, system, or data. ¦ Copyright IBM Corp. 1992, 1993 FRONT_1.1.3 - 1...
  • Page 11 This unit contains recyclable materials. These materials should be recycled where facilities are available and according to local regulations. In some areas IBM will provide a product take-back program that ensures proper handling of the product. Contact your IBM representative for more information.
  • Page 12 This unit may contain batteries that are accessible to certified service personnel only. Before disposing of the unit, these batteries must be removed and discarded or recycled according to local regulations. Contact your service representative to remove these batteries. ¦ Copyright IBM Corp. 1992, 1993 FRONT_1.1.5 - 1...
  • Page 13 3514 Service Information Trademarks and Service Marks FRONT_1.2 Trademarks and Service Marks The following terms, denoted by an asterisk (*), used in this publication, are trademarks of the IBM Corporation in the United States and/or other countries: +------------------------------------------------------------------------+ ¦ IBM ¦...
  • Page 14 Exchange and install an FRU and verify a good repair Inspect for safety conditions that could be of danger to the service representative Order parts Subtopics PREFACE.1 Who Should Use This Manual PREFACE.2 Related Printed Information ¦ Copyright IBM Corp. 1992, 1993 PREFACE - 1...
  • Page 15 3514 Service Information Who Should Use This Manual PREFACE.1 Who Should Use This Manual This manual is for service representatives who service or repair the IBM 3514 PS/2* High Availability External Storage Subsystem. The term disk unit will be used throughout this manual when referring to this unit.
  • Page 16 Anyone who works with the 3514 Disk Unit should be familiar with and understand the safety notices contained in this manual. 3514 Quick Reference Manual, SA21-9613. 3514 Technical Directory Supplement, SA21-9612. ¦ Copyright IBM Corp. 1992, 1993 PREFACE.2 - 1...
  • Page 17 1.2 Starting Problem Analysis 1.3 Analyzing 3514/A Array Adapter Problems 1.4 Analyzing No-Response Problems 1.5 Analyzing Blank Data Display Problems 1.6 Analyzing DC Power Problems 1.7 Analyzing Other Problems 1.8 Analyzing Control Panel Problems ¦ Copyright IBM Corp. 1992, 1993 1.0 - 1...
  • Page 18 Many failures can be corrected without switching off power to the 3514. The 3514 also features the IBM* implementation of RAID-5 (Redundant Array of Independent Disks). This is a form of data redundancy across multiple disk drives.
  • Page 19 ¦ 398 Mb ¦ +-----------------+------------------+-----------------+-----------------¦ ¦ 004 ¦ 1973 Mb ¦ 6906 Mb ¦ 986 Mb ¦ +-----------------+------------------+-----------------+-----------------¦ ¦ 008 ¦ 3934 Mb ¦ 13769 Mb ¦ 1967 Mb ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 1.1.1 - 1...
  • Page 20 Go to "Analyzing Other Problems" in topic 1.7. The control panel does not respond to input or you suspect some other control panel problem. Go to "Analyzing Control Panel Problems" in topic 1.8. ¦ Copyright IBM Corp. 1992, 1993 1.2 - 1...
  • Page 21 See "Adapter ¦ ¦ ¦ ¦ Address = xxxx ¦ Card" in topic 4.5.16. ¦ ¦ ¦ ¦ Out = xx ¦ ¦ ¦ ¦ ¦ = xx ¦ ¦ ¦ +--------+---------------------------+--------------------------+--------¦ ¦ Copyright IBM Corp. 1992, 1993 1.3 - 1...
  • Page 22 ¦ 53C916 FIFO Buffer x ¦ Failure in 3514/A Array ¦ 86F0927¦ ¦ ¦ read/write error. ¦ Adapter. See "Adapter ¦ ¦ ¦ ¦ Address = xx ¦ Card" in topic 4.5.16. ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 1.3 - 2...
  • Page 23 +--------+---------------------------+--------------------------+--------¦ ¦ 61 ¦ I/O command execution ¦ Go to "Analyzing ¦ ¦ ¦ ¦ error. ¦ No-Response Problems" in ¦ ¦ ¦ ¦ = xx ¦ topic 1.4. ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 1.3 - 3...
  • Page 24 ¦ Card" in topic 4.5.16. ¦ ¦ +------------------------------------------------------------------------+ Note: Each x in the messages is a hexadecimal number, so, xx is an 8-bit byte, xxxx is a 16-bit word..., and so on. ¦ Copyright IBM Corp. 1992, 1993 1.3 - 4...
  • Page 25 (See the 3514 Quick Reference Manual, SA21-9613 for instructions on running diagnostics.) Did the test programs run without error? Go to "Starting Problem Analysis" in topic 1.2. Is *000 displayed on the Data display? ¦ Copyright IBM Corp. 1992, 1993 1.4 - 1...
  • Page 26 Did the test programs run without error? Go to "Starting Problem Analysis" in topic 1.2. 12. Is *000 displayed on the Data display? Go to "Starting Problem Analysis" in topic 1.2. ¦ Copyright IBM Corp. 1992, 1993 1.4 - 2...
  • Page 27 From your computer system, run the diagnostic test programs for the 3514/A Array Adapter. (See the 3514 Quick Reference Manual, SA21-9613 for instructions on running diagnostics.) Did the test programs run without error? Go to "Starting Problem Analysis" in topic 1.2. ¦ Copyright IBM Corp. 1992, 1993 1.4 - 3...
  • Page 28 25. Data display BBA0 indicates that the 3514 is performing internal recovery. The recovery should complete within 20 minutes. Observe the Data display for at least 20 minutes. Did the Data display change during the 20 minutes? ¦ Copyright IBM Corp. 1992, 1993 1.4 - 4...
  • Page 29 3514/A Array Adapter. (See the 3514 Quick Reference Manual, SA21-9613 for instructions on running diagnostics.) Did the Data display change to *000? Go to "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.4 - 5...
  • Page 30 You may want to move the control panel to the service position to help in seating the control panel connector. Set the 3514 Power switch to the Off position and seat the control panel cable in the control panel connector. ¦ Copyright IBM Corp. 1992, 1993 1.5 - 1...
  • Page 31 ¦ Connector panel ¦ +---------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the ¦ ¦ correct part number for a specific FRU part. ¦ +---------------------------------------------------------------+ End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.5 - 2...
  • Page 32 The ac power outlet or the power cable is defective. Either have your electrician repair the ac outlet or exchange the ac power cable (see "AC Power Cable" in topic 4.5.14). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.5 - 3...
  • Page 33 All disk drive power cables 11. Are any parts damaged? Exchange the damaged parts. CAUTION: The controller card contains a lithium battery. To avoid possible explosion, do not burn, exchange, or charge the battery. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 1...
  • Page 34 20. Set the 3514 Power switch to the On position. 21. Within 30 seconds, is ****C991 displayed in the 3514 Data display? Exchange the disk drive from which you removed the power cable. See "Disk Drive" in topic 4.5.1. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 2...
  • Page 35 31. Set the 3514 Power switch to the On position. 32. Within 30 seconds, is ****C991 displayed in the 3514 Data display? Exchange power module B. See "Power Module" in topic 4.5.5. +---------------------------------------------------------------+ ¦ Location ¦ Description ¦ +--------------------+------------------------------------------¦ ¦ Copyright IBM Corp. 1992, 1993 1.6 - 3...
  • Page 36 41. A +12 V dc over-current condition has occurred. Set the 3514 Power switch to the Off position. 42. Remove the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). 43. Disconnect the power cable. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 4...
  • Page 37 ¦ correct part number for a specific FRU part. ¦ +---------------------------------------------------------------+ End of procedure. 50. Connect the ac power cable to the 3514. PICTURE 20 51. Install the rear cover (see "Rear Cover Removal or Installation ¦ Copyright IBM Corp. 1992, 1993 1.6 - 5...
  • Page 38 ¦ Up to 240 V ac is present at the power module connectors when the ¦ ¦ main power cord is connected to a power source. (RSFTD010) ¦ +--------------------------------------------------------------------+ PICTURE 22 ¦ Copyright IBM Corp. 1992, 1993 1.6 - 6...
  • Page 39 +--------------------+------------------------------------------¦ ¦ A-C ¦ Power module ¦ +---------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the ¦ ¦ correct part number for a specific FRU part. ¦ ¦ Copyright IBM Corp. 1992, 1993 1.6 - 7...
  • Page 40 86. Set the 3514 Power switch to the On position. Within 30 seconds, is ****C990 displayed in the 3514 Data display. Go to step 89. 87. Set the 3514 Power switch to the Off position. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 8...
  • Page 41 See "Power Module" in topic 4.5.5. +--------------------------------------------------------------------+ ¦ Location ¦ Description ¦ +----------------------+---------------------------------------------¦ ¦ A-C ¦ Power module ¦ +--------------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the correct ¦ ¦ Copyright IBM Corp. 1992, 1993 1.6 - 9...
  • Page 42 ¦ Fan ¦ +---------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the ¦ ¦ correct part number for a specific FRU part. ¦ +---------------------------------------------------------------+ End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 10...
  • Page 43 114. Have all the disk drives in the 3514 been tested as described in steps 109 through 113? Return to step 109. 115. Set the 3514 Power switch to the Off position. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 11...
  • Page 44 127. Remove the screw that fastens power module C to the guide and remove power module C. DANGER +--------------------------------------------------------------------+ ¦ Up to 240 V ac is present at the power module connectors when the ¦ ¦ Copyright IBM Corp. 1992, 1993 1.6 - 12...
  • Page 45 ¦ Connector panel ¦ +--------------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the correct ¦ ¦ part number for a specific FRU part. ¦ +--------------------------------------------------------------------+ End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.6 - 13...
  • Page 46 Table" in topic 3.2. The URC is the 4 leftmost characters in the error log entry. (See "Using the 3514 Unit Reference Code (URC) Error Log" in topic 2.6.) End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.7 - 1...
  • Page 47 Press the Home key (*). Is *000, B000, BBA0, BBxx, or 90FF displayed? Exchange the control panel using the exchange procedure "Control Panel" in topic 4.5.9. The control panel is operating correctly. ¦ Copyright IBM Corp. 1992, 1993 1.8 - 1...
  • Page 48 3514 Service Information Analyzing Control Panel Problems End of procedure. ¦ Copyright IBM Corp. 1992, 1993 1.8 - 2...
  • Page 49 2.3 Using the Control Panel 2.4 How to Switch-On Power to the 3514 2.5 How to Switch Off Power to the 3514 2.6 Using the 3514 Unit Reference Code (URC) Error Log ¦ Copyright IBM Corp. 1992, 1993 2.0 - 1...
  • Page 50 If an error occurs, the control panel displays the command code followed by a return code. For a description of these return codes, see "Control Panel Command Return Code Information" in topic 3.4. ¦ Copyright IBM Corp. 1992, 1993 2.1 - 1...
  • Page 51 Data display area. Press the * (Home) key to return the 3514 to a home condition or display. The display must be in a home condition before any other function can be started. ¦ Copyright IBM Corp. 1992, 1993 2.2 - 1...
  • Page 52 *000, B000, or BBA0 appears, an error exists that needs service. The following tables describe commands that can be performed from the control panel: "Quick Status Commands" in topic 2.5.1. "Display Commands" in topic 2.5.2. ¦ Copyright IBM Corp. 1992, 1993 2.3 - 1...
  • Page 53 3 minutes indicates that service is needed. Is *000 on the Data display? Go to "Starting Problem Analysis" in topic 1.2. The 3514 power is now switched on and is communicating with the host system. ¦ Copyright IBM Corp. 1992, 1993 2.4 - 1...
  • Page 54 Did the 3514 switch off power? The 3514 needs service. Go to "Starting Problem Analysis" in topic 1.2. The 3514 power is now switched off. Subtopics 2.5.1 Quick Status Commands 2.5.2 Display Commands ¦ Copyright IBM Corp. 1992, 1993 2.5 - 1...
  • Page 55 ¦ power module quick status display. ¦ ¦ ¦ ¦ ¦ ¦ Valid characters are: ¦ ¦ ¦ ¦ ¦ ¦ The power module is powered on and operating ¦ ¦ ¦ correctly. ¦ ¦ Copyright IBM Corp. 1992, 1993 2.5.1 - 1...
  • Page 56 The 0 and 9 keys do not function with this keypad test. ¦ ¦ ¦ 5. Press the * (Home) key to return the control panel to the ¦ ¦ ¦ home state. ¦ +---------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 2.5.1 - 2...
  • Page 57 ¦ controller card installed in the 3514. ¦ +--------------+------------------------------------------------------------¦ ¦ 1 4 6 D ¦ Display the internal code load identification number of ¦ ¦ PICTURE 56 ¦ the controller card ¦ +--------------+------------------------------------------------------------¦ ¦ Copyright IBM Corp. 1992, 1993 2.5.2 - 1...
  • Page 58 The time stamp is the number of 0.1 second ¦ ¦ ¦ intervals since ac power was applied. This number is ¦ ¦ ¦ displayed in hexadecimal. ¦ ¦ ¦ 0 PICTURE 64 Display current time stamp ¦ +---------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 2.5.2 - 2...
  • Page 59 If more than 8 entries are logged, only the latest 8 entries are kept in the error log. Subtopics 2.6.1 What the Error Log Contains 2.6.2 How to Display the Error Log ¦ Copyright IBM Corp. 1992, 1993 2.6 - 1...
  • Page 60 What the Error Log Contains 2.6.1 What the Error Log Contains The 3514 unit reference code (URC) error log contains two types of entries: URC entries Marker entries Subtopics 2.6.1.1 URC Entries 2.6.1.2 Marker Entries ¦ Copyright IBM Corp. 1992, 1993 2.6.1 - 1...
  • Page 61 An example of a URC entry is as follows: 93130120 Notes: The characters 9313 are the URC. The characters 0120 are coded information used by the third level support representative. ¦ Copyright IBM Corp. 1992, 1993 2.6.1.1 - 1...
  • Page 62 Line 3 (11114292). The command 4292 (exchange disk drive in slot 2) was started. Line 2 (7F1A0000). An error occurred during the exchange procedure. Line 1 (1111429F). The command 4292 has completed. ¦ Copyright IBM Corp. 1992, 1993 2.6.1.2 - 1...
  • Page 63 The current log can be displayed by pressing the Enter key PICTURE 70 When you are done with the URC error log, press the * (Home) key to clear the display and return to ready status (*000). ¦ Copyright IBM Corp. 1992, 1993 2.6.2 - 1...
  • Page 64 This unit reference code table is to be used by a service representative. Subtopics 3.1 Introduction 3.2 Unit Reference Code Table 3.3 Failing Item Table 3.4 Control Panel Command Return Code Information 3.5 Problem Recovery Procedures ¦ Copyright IBM Corp. 1992, 1993 3.0 - 1...
  • Page 65 If no problem recovery procedure is indicated with a reference code, exchange the failing items, starting with the failing item that has the highest percent of probable cause. Exchange the failing items one at a time until the problem is corrected. ¦ Copyright IBM Corp. 1992, 1993 3.1 - 1...
  • Page 66 ¦ ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ ¦ Procedure 7b" in ¦ ¦ ¦ ¦ ¦ ¦ topic 3.5.18. ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 1...
  • Page 67 ¦ ¦ ¦ ¦ 86F0843 ¦ ¦ Slot 1-8 ¦ ¦ ¦ Perform "Problem Recovery ¦ 85F7839 ¦ ¦ Slot 1-8 ¦ ¦ ¦ Procedure 7b" in ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 2...
  • Page 68 ¦ ¦ ¦ ¦ ¦ topic 3.5.17. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ 61nF ¦ LRC error ¦ 16G7002 ¦ 100 ¦ Slot 1-8 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 3...
  • Page 69 ¦ ¦ ¦ topic 3.5.17. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ 66n3 ¦ Device error, position n ¦ 86F0110 ¦ 100 ¦ Slot 1-8 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 4...
  • Page 70 ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ ¦ Procedure 6a" in ¦ ¦ ¦ ¦ ¦ ¦ topic 3.5.12. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 5...
  • Page 71 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ The system has issued an ¦ ¦ ¦ ¦ ¦ ¦ invalid command to the 9337 ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 6...
  • Page 72 ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ ¦ Procedure 4d" in ¦ ¦ ¦ ¦ ¦ ¦ topic 3.5.11. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 7...
  • Page 73 ¦ Slot 1-8 ¦ ¦ ¦ Perform "Problem Recovery ¦ 85F7839 ¦ ¦ Slot 1-8 ¦ ¦ ¦ Procedure 4c" in ¦ ¦ ¦ ¦ ¦ ¦ topic 3.5.10. ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 8...
  • Page 74 ¦ Problems" in topic 1.4. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ 91n0 ¦ Device error, position n ¦ 73F8994 ¦ 100 ¦ Slot 1-8 ¦ ¦ ¦ ¦ 16G7002 ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 9...
  • Page 75 ¦ Procedure 4b" in topic 3.5.9. ¦ ¦ ¦ ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ 93nF ¦ LRC error ¦ 16G7003 ¦ 100 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 10...
  • Page 76 ¦ 16G7003 ¦ ¦ ¦ ¦ ¦ ¦ 86F0110 ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ ¦ Procedure 1c" in topic 3.5.1. ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 11...
  • Page 77 +------+-------------------------------+----------+-----------+----------¦ ¦ C903 ¦ Fan sense logic failure ¦ 16G6990 ¦ ¦ D ¦ ¦ ¦ ¦ 74F2525 ¦ ¦ A,B,C ¦ ¦ ¦ ¦ 85F7732 ¦ ¦ F ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 12...
  • Page 78 ¦ C9B3 ¦ A single power envelope has ¦ 74F2525 ¦ ¦ B ¦ ¦ ¦ failed in a power module ¦ 17G2012 ¦ ¦ 9 ¦ ¦ ¦ ¦ 85F7732 ¦ ¦ F ¦ +------+-------------------------------+----------+-----------+----------¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 13...
  • Page 79 ¦ CE27 ¦ Disk drive missing from disk ¦ ¦ ¦ ¦ ¦ ¦ array internal configuration ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 14...
  • Page 80 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Perform "Problem Recovery ¦ ¦ ¦ ¦ ¦ ¦ Procedure 3e" in topic 3.5.7. ¦ ¦ ¦ ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 3.2 - 15...
  • Page 81 ¦ See "Disk Drive Data Cable" ¦ ¦ ¦ ¦ in topic 4.5.3. ¦ +----------+------------------------------+------------------------------¦ ¦ 86F0921 ¦ Disk drive assembly (Model ¦ See "Disk Drive" in ¦ ¦ ¦ 008) ¦ topic 4.5.1. ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 3.3 - 1...
  • Page 82 ¦ ¦ ¦ This command cannot be performed on a disk drive while it ¦ ¦ ¦ is active. Data on this disk drive will be damaged. ¦ ¦ ¦ ¦ ¦ Copyright IBM Corp. 1992, 1993 3.4 - 1...
  • Page 83 ¦ A disk drive other than the one accessed by this command is ¦ ¦ ¦ switched off. The other disk drive must be exchanged. See ¦ ¦ ¦ "Reset Disk Drive" in topic 4.5.7 or "Disk Drive" in ¦ ¦ Copyright IBM Corp. 1992, 1993 3.4 - 2...
  • Page 84 ¦ Find the most recent URC in the URC log (see "Using the ¦ ¦ ¦ 3514 Unit Reference Code (URC) Error Log" in topic 2.6). ¦ ¦ ¦ ¦ ¦ ¦ Go to Chapter 1, "Always Start Here" in topic 1.0. ¦ ¦ Copyright IBM Corp. 1992, 1993 3.4 - 3...
  • Page 85 3514 Service Information Control Panel Command Return Code Information +----------+-------------------------------------------------------------¦ ¦ FF ¦ Power has failed to switch off a power module. ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 3.4 - 4...
  • Page 86 3.5.12 Problem Recovery Procedure 6a 3.5.13 Problem Recovery Procedure 6c 3.5.14 Problem Recovery Procedure 6d 3.5.15 Problem Recovery Procedure 6e 3.5.16 Problem Recovery Procedure 6f 3.5.17 Problem Recovery Procedure 7a 3.5.18 Problem Recovery Procedure 7b ¦ Copyright IBM Corp. 1992, 1993 3.5 - 1...
  • Page 87 This command can take up to 40 minutes to complete. Begin the Exchange Disk Drive command from the control panel: Note: The Exchange Disk Drive command will do the reset function. ¦ Copyright IBM Corp. 1992, 1993 3.5.1 - 1...
  • Page 88 10. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.1 - 2...
  • Page 89 12. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.1 - 3...
  • Page 90 Licensed Internal Code load must be loaded on the 3514 To complete the problem recovery, see the 3514 Quick Reference Manual, SA21-9613 for information on how to load Licensed Internal Code on the 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.2 - 1...
  • Page 91 3514 Service Information Problem Recovery Procedure 3a 3.5.3 Problem Recovery Procedure 3a Subtopics 3.5.3.1 URC CE00 ¦ Copyright IBM Corp. 1992, 1993 3.5.3 - 1...
  • Page 92 Data on the extra disk drives will be destroyed. Go to "Installing Additional Disk Drive Features" in topic 5.1. End of procedure. Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Loosen the screw and place the control panel in the service position.
  • Page 93 12. Restore the control panel to operating position and tighten screw PICTURE 86 13. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.3.1 - 2...
  • Page 94 3514 Service Information Problem Recovery Procedure 3b 3.5.4 Problem Recovery Procedure 3b Subtopics 3.5.4.1 URC CE10 ¦ Copyright IBM Corp. 1992, 1993 3.5.4 - 1...
  • Page 95 10. Remove the disk drives from the slots (slot 3 shown as an example). PICTURE 91 11. Check each disk drive serial number (printed on a label on top of the ¦ Copyright IBM Corp. 1992, 1993 3.5.4.1 - 1...
  • Page 96 Did the test programs run without error? Go to "Starting Problem Analysis" in topic 1.2. 16. Is *000 displayed on the Data display? Go to "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.4.1 - 2...
  • Page 97 3514 Service Information Problem Recovery Procedure 3c 3.5.5 Problem Recovery Procedure 3c Subtopics 3.5.5.1 URC CE27 ¦ Copyright IBM Corp. 1992, 1993 3.5.5 - 1...
  • Page 98 Disk drive data cable Disk drive power cable PICTURE 97 10. Remove the disk drives from the slots (slot 3 shown as an example). PICTURE 98 ¦ Copyright IBM Corp. 1992, 1993 3.5.5.1 - 1...
  • Page 99 16. From your computer system, run the diagnostic test programs for the 3514/A Array Adapter. (See the 3514 Quick Reference Manual SA21-9613 for instructions on running diagnostics.) Did the test programs run without error? ¦ Copyright IBM Corp. 1992, 1993 3.5.5.1 - 2...
  • Page 100 Go to step 29. 25. Set the Power switch to the On position. After 3 minutes, 3514CE27 will be displayed. 26. Using the control panel, set the 3514 offline by entering the following sequence: ¦ Copyright IBM Corp. 1992, 1993 3.5.5.1 - 3...
  • Page 101 This will make the new disk drive part of the 3514 configuration and will rebuild the data on it. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.5.1 - 4...
  • Page 102 3514 Service Information Problem Recovery Procedure 3d 3.5.6 Problem Recovery Procedure 3d Subtopics 3.5.6.1 URC CE29 ¦ Copyright IBM Corp. 1992, 1993 3.5.6 - 1...
  • Page 103 Disk drive data cable Disk drive power cable PICTURE 106 10. Remove the disk drives from the slots (slot 3 shown as an example). ¦ Copyright IBM Corp. 1992, 1993 3.5.6.1 - 1...
  • Page 104 Ensure that each disk drive is connected to the correct power cable and signal cable. Also, ensure that the address jumper is installed in the position shown and is only installed on disk drives ¦ Copyright IBM Corp. 1992, 1993 3.5.6.1 - 2...
  • Page 105 Return here when you have completed the procedure "Reset Disk Drive" in topic 4.5.7. 26. Using the control panel, set the 3514 online by entering the following sequence: 9 0 7 9 PICTURE 111 End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.6.1 - 3...
  • Page 106 3514 Service Information Problem Recovery Procedure 3e 3.5.7 Problem Recovery Procedure 3e Subtopics 3.5.7.1 URC CE2D ¦ Copyright IBM Corp. 1992, 1993 3.5.7 - 1...
  • Page 107 The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.7.1 - 1...
  • Page 108 3514 Service Information Problem Recovery Procedure 4a 3.5.8 Problem Recovery Procedure 4a Subtopics 3.5.8.1 URC 9tpx ¦ Copyright IBM Corp. 1992, 1993 3.5.8 - 1...
  • Page 109 Set the Power switch to the On position. After 3 minutes, is 3514CE27 or the same URC that initiated this repair action (35149tpx) displayed on the 3514 control panel? Go to step 26. 10. Set the 3514 offline: ¦ Copyright IBM Corp. 1992, 1993 3.5.8.1 - 1...
  • Page 110 ¦ 1-8 ¦ Disk drive assembly ¦ +--------------------------------------------------------------------¦ ¦ Note: See the "Failing Item Table" in topic 3.3 for the correct ¦ ¦ part number for a specific FRU part. ¦ +--------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 3.5.8.1 - 2...
  • Page 111 9 0 7 9 PICTURE 124 29. After 3 minutes, is *000 displayed on the 3514 control panel? Go to step "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.8.1 - 3...
  • Page 112 3514 Service Information Problem Recovery Procedure 4b 3.5.9 Problem Recovery Procedure 4b Subtopics 3.5.9.1 URC 91pA 91pB 93pA 93pB 96pA 96pB ¦ Copyright IBM Corp. 1992, 1993 3.5.9 - 1...
  • Page 113 Then return to step 5 in this procedure. Exchange the second failing disk drive (indicated by the URC that sent you to this procedure). Use "Disk Drive" in topic 4.5.1. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.9.1 - 1...
  • Page 114 3514 Service Information Problem Recovery Procedure 4c 3.5.10 Problem Recovery Procedure 4c Subtopics 3.5.10.1 URC 71p7 73p7 76p7 81p7 83p7 86p7 ¦ Copyright IBM Corp. 1992, 1993 3.5.10 - 1...
  • Page 115 End of procedure. Install the disk drive in the correct slot (indicated by the third position of the URC) by performing the exchange disk procedure "Disk Drive" in topic 4.5.1. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.10.1 - 1...
  • Page 117 3514 Service Information Problem Recovery Procedure 4d 3.5.11 Problem Recovery Procedure 4d Subtopics 3.5.11.1 URC ktp9 ¦ Copyright IBM Corp. 1992, 1993 3.5.11 - 1...
  • Page 118 End of procedure. Install the disk drive in the correct slot (indicated by URC position 7 of the Data display) by performing the exchange disk procedure "Disk Drive" in topic 4.5.1. ¦ Copyright IBM Corp. 1992, 1993 3.5.11.1 - 1...
  • Page 119 3514 Service Information URC ktp9 End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.11.1 - 2...
  • Page 120 3514 Service Information Problem Recovery Procedure 6a 3.5.12 Problem Recovery Procedure 6a Subtopics 3.5.12.1 URC 71pF 73pF 76pF 7FpF 81pF 83pF 86pF 8FpF ¦ Copyright IBM Corp. 1992, 1993 3.5.12 - 1...
  • Page 121 PICTURE 127 Remove the front EMC shield. PICTURE 128 Warning: Use the ESD handling kit, IBM part 6428316. Attach the ground lead to the frame of the 3514. Disconnect all disk drive data cables from the controller card and move them away from the card.
  • Page 122 A return code of DE may indicate an address jumper or cable is not installed correctly. 18. Complete the Exchange Disk Drive command by entering the following sequence on the control panel: ¦ Copyright IBM Corp. 1992, 1993 3.5.12.1 - 2...
  • Page 123 22. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.12.1 - 3...
  • Page 124 3514 Service Information Problem Recovery Procedure 6c 3.5.13 Problem Recovery Procedure 6c Subtopics 3.5.13.1 URC C9D7 ¦ Copyright IBM Corp. 1992, 1993 3.5.13 - 1...
  • Page 125 PICTURE 143 Remove the front EMC shield. PICTURE 144 Warning: Use the ESD handling kit, IBM part 6428316. Attach the ground lead to the frame of the 3514. Disconnect all disk drive data cables from the controller card and move them away from the card.
  • Page 126 23. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.13.1 - 2...
  • Page 127 3514 Service Information Problem Recovery Procedure 6d 3.5.14 Problem Recovery Procedure 6d Subtopics 3.5.14.1 URC C9D8 ¦ Copyright IBM Corp. 1992, 1993 3.5.14 - 1...
  • Page 128 PICTURE 158 Remove the front EMC shield. PICTURE 159 Warning: Use the ESD handling kit, IBM part 6428316. Attach the ground lead to the frame of the 3514. Disconnect all disk drive data cables from the controller card and move them away from the card.
  • Page 129 22. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.14.1 - 2...
  • Page 130 3514 Service Information Problem Recovery Procedure 6e 3.5.15 Problem Recovery Procedure 6e Subtopics 3.5.15.1 URC C9p7 C9p8 ¦ Copyright IBM Corp. 1992, 1993 3.5.15 - 1...
  • Page 131 PICTURE 173 Remove the front EMC shield. PICTURE 174 Warning: Use the ESD handling kit, IBM part 6428316. Attach the ground lead to the frame of the 3514. Disconnect all disk drive data cables from the controller card and move them away from the card.
  • Page 132 1 2 3 4 5 6 7 8 Note: A return code of DE may indicate an address jumper or cable is not installed correctly. 18. Complete the Exchange Disk Drive command by entering the following ¦ Copyright IBM Corp. 1992, 1993 3.5.15.1 - 2...
  • Page 133 22. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.15.1 - 3...
  • Page 134 3514 Service Information Problem Recovery Procedure 6f 3.5.16 Problem Recovery Procedure 6f Subtopics 3.5.16.1 URC 91pF 93pF 96pF ¦ Copyright IBM Corp. 1992, 1993 3.5.16 - 1...
  • Page 135 PICTURE 189 Remove the front EMC shield. PICTURE 190 Warning: Use the ESD handling kit, IBM part 6428316. Attach the ground lead to the frame of the 3514. Disconnect all disk drive data cables from the controller card and move them away from the card.
  • Page 136 If the 3514 detects an error during the 4 2 9 n command, a return ¦ Copyright IBM Corp. 1992, 1993 3.5.16.1 - 2...
  • Page 137 Go to step "Starting Problem Analysis" in topic 1.2. 24. Attach the front EMC shield. Note: Engage both thumbscrews before you tighten either screw. PICTURE 204 25. Restore the control panel to operating position and tighten screw ¦ Copyright IBM Corp. 1992, 1993 3.5.16.1 - 3...
  • Page 138 27. The data on the 3514 must be recovered using the latest backup data available. See your system unit and operating system manuals for instructions. Do not attempt to save data from the failing 3514. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.16.1 - 4...
  • Page 139 3514 Service Information Problem Recovery Procedure 7a 3.5.17 Problem Recovery Procedure 7a Subtopics 3.5.17.1 URC 6tpx ¦ Copyright IBM Corp. 1992, 1993 3.5.17 - 1...
  • Page 140 10. Set the 3514 offline: 9 1 7 0 PICTURE 207 A display of 90FF indicates that the 3514 is offline. 11. Perform the exchange procedure "Disk Drive Logic Card" in topic 4.5.2. ¦ Copyright IBM Corp. 1992, 1993 3.5.17.1 - 1...
  • Page 141 20. The disk drive that you reset should be exchanged. Wait until the automatic data resynchronization is completed. This can take up to 40 minutes and is complete when the Unit Ready light stops blinking. ¦ Copyright IBM Corp. 1992, 1993 3.5.17.1 - 2...
  • Page 142 9 0 7 9 PICTURE 210 22. After 3 minutes, is *000 displayed on the 3514 control panel? Go to step "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.17.1 - 3...
  • Page 143 3514 Service Information Problem Recovery Procedure 7b 3.5.18 Problem Recovery Procedure 7b Subtopics 3.5.18.1 URC 5tpx ¦ Copyright IBM Corp. 1992, 1993 3.5.18 - 1...
  • Page 144 A display of 90FF indicates that the 3514 is offline. 11. Perform the exchange procedure "Disk Drive Logic Card" in topic 4.5.2. Then return to the next step in this procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.18.1 - 1...
  • Page 145 This can take up to 40 minutes and is complete when the Unit Ready light stops blinking. Use the procedure "Disk Drive" in topic 4.5.1 to exchange the disk ¦ Copyright IBM Corp. 1992, 1993 3.5.18.1 - 2...
  • Page 146 9 0 7 9 PICTURE 215 22. After 3 minutes, is *000 displayed on the 3514 control panel? Go to step "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 3.5.18.1 - 3...
  • Page 147 4.1 Locations 4.2 Working with Electrostatic Discharge (ESD) Sensitive Parts 4.3 Front Cover Removal or Installation Procedure 4.4 Rear Cover Removal or Installation Procedure 4.5 Exchanging FRU Procedures 4.6 Safety Inspection Guide ¦ Copyright IBM Corp. 1992, 1993 4.0 - 1...
  • Page 148 3514 Service Information Locations 4.1 Locations Subtopics 4.1.1 Field Replaceable Units ¦ Copyright IBM Corp. 1992, 1993 4.1 - 1...
  • Page 149 For the specific exchange procedure for each FRU, see "Exchanging FRU Procedures" in topic 4.5. Subtopics 4.1.1.1 Location Codes for the Unit Reference Code Table ¦ Copyright IBM Corp. 1992, 1993 4.1.1 - 1...
  • Page 150 ¦ Disk drive data cable ¦ +-----------------------+------------------------------------------------¦ ¦ 1-8 ¦ Disk drive logic card ¦ +-----------------------+------------------------------------------------¦ ¦ 1-8 ¦ Disk enclosure ¦ +-----------------------+------------------------------------------------¦ ¦ 9 ¦ Control panel assembly ¦ +------------------------------------------------------------------------+ PICTURE 216 PICTURE 217 ¦ Copyright IBM Corp. 1992, 1993 4.1.1.1 - 1...
  • Page 151 3514 Service Information Working with Electrostatic Discharge (ESD) Sensitive Parts 4.2 Working with Electrostatic Discharge (ESD) Sensitive Parts When holding or exchanging ESD-sensitive parts, use the ESD kit, IBM part 6428316 or similar. Read the instructions inside the top cover of the carrying case.
  • Page 152 Front Cover Removal or Installation Procedure 4.3 Front Cover Removal or Installation Procedure To remove the front cover, see the following diagram. PICTURE 218 To install the front cover, see the following diagram. PICTURE 219 ¦ Copyright IBM Corp. 1992, 1993 4.3 - 1...
  • Page 153 Rear Cover Removal or Installation Procedure 4.4 Rear Cover Removal or Installation Procedure To remove the rear cover, see the following diagram. PICTURE 220 To install the rear cover, see the following diagram. PICTURE 221 ¦ Copyright IBM Corp. 1992, 1993 4.4 - 1...
  • Page 154 4.5.8 Controller Card 4.5.9 Control Panel 4.5.10 Fan 4.5.11 Connector Panel 4.5.12 Line Filter and Cable 4.5.13 Terminating Plug 4.5.14 AC Power Cable 4.5.15 Cable Assembly 4.5.16 Adapter Card 4.5.17 Verifying a Repair ¦ Copyright IBM Corp. 1992, 1993 4.5 - 1...
  • Page 155 The electronic card is electrostatic discharge (ESD) sensitive. When working with the card, use an ESD kit, IBM part 6428316 or similar. Read the instructions inside the top cover of the carrying case.
  • Page 156 The 3514 will attempt to return the disk drive to its configuration. As the command processes, the display indicates the percent completed. When the operation ends without error, a quick status of the disk drives is displayed. ¦ Copyright IBM Corp. 1992, 1993 4.5.1 - 2...
  • Page 157 Do not attempt to correct new problems at this time. Return to the problem recovery procedure that sent you here. 13. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.1 - 3...
  • Page 158 URC that initiated this repair action indicates the slot number (1 through 8). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. To exchange the disk drive logic card, begin the Exchange Disk Drive...
  • Page 159 PICTURE 242 13. Attach the following cables: Disk drive data cable Disk drive power cable PICTURE 243 14. Attach the front EMC shield. Note: Engage both thumbscrews before you tighten either screw. ¦ Copyright IBM Corp. 1992, 1993 4.5.2 - 2...
  • Page 160 Do not attempt to correct new problems at this time. Return to the problem recovery procedure that sent you here. 17. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.2 - 3...
  • Page 161 URC that initiated this repair action indicates the slot number (1 through 8). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Loosen the screw and place the control panel in the service position.
  • Page 162 13. Ensure that the 3514 Power switch is set to the Off position. 14. Disconnect the disk drive data cable from the: Disk drive connector (or airflow blocking plate) Controller card connector ¦ Copyright IBM Corp. 1992, 1993 4.5.3 - 2...
  • Page 163 18. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). 19. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.3 - 3...
  • Page 164 URC that initiated this repair action indicates the slot number (1 through 8). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Loosen the screw and place the control panel in the service position.
  • Page 165 PICTURE 269 15. Attach the front EMC shield. Note: Engage both thumbscrews before you tighten either screw. PICTURE 270 16. Restore the control panel to operating position and tighten screw PICTURE 271 ¦ Copyright IBM Corp. 1992, 1993 4.5.4 - 2...
  • Page 166 22. Install the replacement disk drive power cable. Note: Ensure that the power cable is installed in the cable retainer clips. PICTURE 276 23. Insert the two disk drive assemblies into their original slots. PICTURE 277 ¦ Copyright IBM Corp. 1992, 1993 4.5.4 - 3...
  • Page 167 27. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). 28. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.4 - 4...
  • Page 168 URC that initiated this repair action indicates the power module (A, B, or C). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. To exchange the power module, begin the Exchange Power Module command...
  • Page 169 12. Ensure that the 3514 Power switch is set to the Off position. 13. Remove the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). 14. Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Remove the rear EMC shield: Loosen screw...
  • Page 170 18. Install the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). 19. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.5 - 3...
  • Page 171 URC that initiated this repair action indicates the slot number (1 through 8). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Loosen the screw and place the control panel in the service position.
  • Page 172 10. Restore the control panel to operating position and tighten screw PICTURE 297 11. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). Return to the procedure that sent you here. ¦ Copyright IBM Corp. 1992, 1993 4.5.6 - 2...
  • Page 173 URC that initiated this repair action indicates the slot number (1 through 8). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Begin the Exchange Disk Drive command from the control panel: Note: The Exchange Disk Drive command will do the reset function.
  • Page 174 Do not attempt to correct new problems at this time. Return to the problem recovery procedure that sent you here. 10. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.7 - 2...
  • Page 175 12. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). 13. Connect the ac power cable to the rear of the 3514. PICTURE 314 14. Did you come to this procedure from "Problem Recovery Procedure 4a"? ¦ Copyright IBM Corp. 1992, 1993 4.5.8 - 1...
  • Page 176 Return to the problem recovery procedure that sent you to this exchange procedure. 15. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.8 - 2...
  • Page 177 PICTURE 316 Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Attach the ground lead to the frame of the 3514. Disconnect the control panel interface cable from the control panel.
  • Page 178 3514 Service Information Control Panel 14. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.9 - 2...
  • Page 179 Remove the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). Disconnect the ac power cable from the rear of the 3514. Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. PICTURE 323 Remove the rear EMC shield:...
  • Page 180 13. Install the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). 14. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.10 - 2...
  • Page 181 PICTURE 330 Remove the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). Warning: Before you proceed, use the ESD handling kit, IBM part 6428316 or similar. Loosen the screw and place the control panel in the service position.
  • Page 182 Two screws on the right mounting plate. PICTURE 345 20. Remove the four screws securing the two cable connectors to the enclosure. PICTURE 346 21. Disconnect both fan power cable connectors. ¦ Copyright IBM Corp. 1992, 1993 4.5.11 - 2...
  • Page 183 Connect the line filter power cord to the connector panel. PICTURE 353 30. Attach the side covers. 31. Attach the top cover. 32. Install all power modules using the screws removed in step 16. 33. Attach the rear EMC shield. ¦ Copyright IBM Corp. 1992, 1993 4.5.11 - 3...
  • Page 184 PICTURE 361 42. Attach the front EMC shield. Note: Engage both thumbscrews before you tighten either screw. PICTURE 362 43. Restore the control panel to operating position and tighten screw PICTURE 363 ¦ Copyright IBM Corp. 1992, 1993 4.5.11 - 4...
  • Page 185 45. Connect the ac power cable to the rear of the 3514. PICTURE 364 46. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.11 - 5...
  • Page 186 Install all power modules using the screws removed in step 5. 10. Attach the rear EMC shield. Install and tighten screws Tighten screw PICTURE 370 11. Connect the ac power cable to the rear of the 3514. ¦ Copyright IBM Corp. 1992, 1993 4.5.12 - 1...
  • Page 187 12. Install the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). 13. Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.12 - 2...
  • Page 188 Install the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.13 - 1...
  • Page 189 Install the rear cover (see "Rear Cover Removal or Installation Procedure" in topic 4.4). Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.14 - 1...
  • Page 190 Switch on system (see the "Quick Reference Manual" for your system). Verify that the 3514 is operating correctly. See "Verifying a Repair" in topic 4.5.17. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.15 - 1...
  • Page 191 Run the 3514/A Array Adapter diagnostics. (See the 3514 Quick Reference Manual, SA21-9613 for information on how to run diagnostics.) Did the diagnostics run without error? go to "Starting Problem Analysis" in topic 1.2. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.5.16 - 1...
  • Page 192 12. Set the 3514 Power switch to the On position. 13. After 3 minutes, is *000, B000, or BBA0 displayed on the Data display? Go to "Starting Problem Analysis" in topic 1.2. ¦ Copyright IBM Corp. 1992, 1993 4.5.17 - 1...
  • Page 193 To determine if further action is required, go to "Control Panel Command Return Code Information" in topic 3.4. +-----------------+ ¦ 4 3 9 n x x ¦ Return Code x x +-----------------+ on disk drive n. ¦ Copyright IBM Corp. 1992, 1993 4.5.17 - 2...
  • Page 194 Example: +-----------------+ ¦ 1 2 3 _ ¦ _ 7 _ ¦ Indicates the disk +-----------------+ in slot 5 is to ¦ Copyright IBM Corp. 1992, 1993 4.5.17 - 3...
  • Page 195 31. Press the * (Home) key to clear the display and return it to ready status (*000). 32. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of verifying a repair. ¦ Copyright IBM Corp. 1992, 1993 4.5.17 - 4...
  • Page 196 These procedures are for use by IBM service representatives only. these procedures are used by persons other than IBM service representatives, IBM cannot verify that the machine has met all safety conditions. Subtopics 4.6.1 Getting Ready 4.6.2 Verifying Serial Numbers...
  • Page 197 Before you perform inspection procedures in this guide, ensure that conditions are safe and that the machine is powered off. Subtopics 4.6.1.1 Safety Conditions 4.6.1.2 Safety Education 4.6.1.3 Chemicals 4.6.1.4 Reference Information ¦ Copyright IBM Corp. 1992, 1993 4.6.1 - 1...
  • Page 198 In the primary power area, a frame is not grounded Mechanical: Missing covers Other: Leaking capacitors You must determine if the problem should be repaired before you can continue with this inspection. ¦ Copyright IBM Corp. 1992, 1993 4.6.1.1 - 1...
  • Page 199 3514 Service Information Safety Education 4.6.1.2 Safety Education Before you perform the inspection procedures in this guide, complete the Electrical Safety Training Course for IBM Customer Engineers (77170 or later). ¦ Copyright IBM Corp. 1992, 1993 4.6.1.2 - 1...
  • Page 200 3514 Service Information Chemicals 4.6.1.3 Chemicals Do not use solvents, cleaners, or other chemicals not approved by IBM. ¦ Copyright IBM Corp. 1992, 1993 4.6.1.3 - 1...
  • Page 201 Customer Engineering Memorandums (CEMs), Engineering Change Announcements (ECAs), and Service Aids (SAs) for this machine type. System installation or upgrade instructions that you used to exchange the 3514. Electrical Safety for IBM Customer Engineers, S229-8888. ¦ Copyright IBM Corp. 1992, 1993 4.6.1.4 - 1...
  • Page 202 The 3514 serial number is in the following locations: Control panel Frame (bottom) Verify that the serial number matches with the serial number shown in the display. PICTURE 381 Continue to the next procedure. ¦ Copyright IBM Corp. 1992, 1993 4.6.2 - 1...
  • Page 203 Check for 1.0 ohm or less of resistance between the power cable ground terminal and the power supply frame. Connect the ac power cable to the power outlet and to the rear of the 3514. Continue to the next procedure. ¦ Copyright IBM Corp. 1992, 1993 4.6.3 - 1...
  • Page 204 240 V ac on the cover of the line filter Hazardous Area Trained Service Personnel Only on the rear EMC shield Do Not Open-Do Not Service label on each power module PICTURE 383 Continue to the next procedure. ¦ Copyright IBM Corp. 1992, 1993 4.6.4 - 1...
  • Page 205 Line filter cover. PICTURE 384 Ensure that the front cover is present and that no sharp edges are exposed from broken or bent parts. Attach the rear cover. Continue to the next procedure. ¦ Copyright IBM Corp. 1992, 1993 4.6.5 - 1...
  • Page 206 Ground screw and green/yellow terminal wire attaching the line filter to the power module mounting plate (note the ground symbol next to the screw) PICTURE 385 Verify that the 3514 is operating correctly. End of procedure. ¦ Copyright IBM Corp. 1992, 1993 4.6.6 - 1...
  • Page 207 3514 Service Information Chapter 5. Installing Additional Disk Drive Features 5.0 Chapter 5. Installing Additional Disk Drive Features Subtopics 5.1 Installing Additional Disk Drive Features ¦ Copyright IBM Corp. 1992, 1993 5.0 - 1...
  • Page 208 The disk drive assembly is electrostatic discharge (ESD) sensitive. When working with this part, use an ESD kit, IBM part 6428316 or similar. Read the instructions inside the top cover of the carrying case.
  • Page 209 12. Attach the front EMC shield. Note: Engage each thumbscrew before you tighten either screw. PICTURE 395 13. Restore the control panel to operating position and tighten screw PICTURE 396 ¦ Copyright IBM Corp. 1992, 1993 5.1 - 2...
  • Page 210 3514 configuration. All the disk drives in the 3514 are written with zeros. 15. Install the front cover (see "Front Cover Removal or Installation Procedure" in topic 4.3). End of procedure. ¦ Copyright IBM Corp. 1992, 1993 5.1 - 3...
  • Page 211 3514 Service Information Chapter 6. Parts Listing 6.0 Chapter 6. Parts Listing Subtopics 6.1 How To Use This Parts Listing 6.2 Assemblies ¦ Copyright IBM Corp. 1992, 1993 6.0 - 1...
  • Page 212 ¦ ¦ Clip, Retaining ¦ +------+----------+-------+-----------------------------------¦ ¦ ¦ ¦ ¦ Cover, Rear, Without Paint ¦ +------+----------+-------+-----------------------------------¦ ¦ ¦ 0416629 ¦ ¦ Screw, Panel ¦ +------+----------+-------+-----------------------------------¦ ¦ ¦ ¦ ¦ ¦ +-------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 6.1 - 1...
  • Page 213 Cover Assembly 6.2.1 DASD/Airflow Block Assemblies 6.2.3 Final Assembly 6.2.2 Subtopics 6.2.1 Assembly 1: Cover Assembly 6.2.2 Assembly 2: Final Assembly 6.2.3 Assembly 3: DASD/Airflow Block Assemblies 6.2.4 Assembly 4: Cables ¦ Copyright IBM Corp. 1992, 1993 6.2 - 1...
  • Page 214 ¦ 1624779 ¦ 2 ¦ Screw ¦ ¦ ¦ 1624779 ¦ 2 ¦ Screw ¦ ¦ ¦ 1624779 ¦ 2 ¦ Screw ¦ ¦ ¦ 85F7700 ¦ 1 ¦ Drawer ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 6.2.1 - 1...
  • Page 215 ¦ 92X6859 ¦ 2 ¦ Screw ¦ ¦ ¦ 92X6859 ¦ 2 ¦ Screw ¦ ¦ ¦ 92X6859 ¦ 4 ¦ Screw ¦ ¦ ¦ 85F7788 ¦ 4 ¦ Screwlock Connector ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 6.2.2 - 1...
  • Page 216 Disk Drive Logic Card (Model 001) ¦ ¦ ¦ 55F5000 ¦ AR ¦ Disk Drive Logic Card (Model 004) ¦ ¦ ¦ 86F0110 ¦ AR ¦ Disk Drive Logic Card (Model 008) ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 6.2.3 - 1...
  • Page 217 ¦ Index ¦ Number ¦ Units ¦ Description ¦ +--------+---------+-------+---------------------------------------------¦ ¦ ¦ 21F9046 ¦ 1 ¦ Cable Assembly (1.5 meters/5.0 feet) ¦ ¦ ¦ 56F0383 ¦ 4 ¦ Terminating Plug ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 6.2.4 - 1...
  • Page 218 +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +---------+--------------------------------------------+-----------------¦ ¦ ¦ ¦ ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 7.0 - 1...
  • Page 219 This command does not run on a disk drive that can ¦ ¦ ¦ be used by the system. ¦ +-------------+----------------------------------------------------------¦ ¦ 6 2 6 n ¦ Stop tests of the disk drive in slot n ¦ ¦ Copyright IBM Corp. 1992, 1993 A.0 - 1...
  • Page 220 ¦ until the 3514 is set online. ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ The 3514 is set offline and does not respond to ¦ ¦ ¦ selection. ¦ +------------------------------------------------------------------------+ ¦ Copyright IBM Corp. 1992, 1993 A.0 - 2...
  • Page 221 A framework that holds devices. RAID-5. A level of redundant array of independent disks (RAID) data protection. SCSI. Small computer system interface. ¦ Copyright IBM Corp. 1992, 1993 GLOSSARY - 1...
  • Page 222 4.5.13 reset disk drive 4.5.7 nonconcurrent maintenance procedures installing additional disk drive features 5.0 power module, exchanging 4.5.5 procedures, service 4.0 rear cover installation procedure 4.4 removal procedure 4.4 ¦ Copyright IBM Corp. 1992, 1993 INDEX - 1...
  • Page 223 4.5.13 terminating plug, exchanging 4.5.13 unit reference code error log how to display the error log 2.6 what the error log contains 2.6 working with ESD sensitive parts 4.2 ¦ Copyright IBM Corp. 1992, 1993 INDEX - 2...