CONTENTS General Informa�on: Safety Instruc�on Cau�on Printer Installa�on Welcome Printer and Dye Film Environmental Requirements Printer Key Components Installing the Dye Film Connec�ng the Power Supply Installing the Driver USB Installa�on Ethernet Installa�on Advanced Errors Accessing the Driver Se�ngs Printer Front Display Menu Op�ons Addi�onal Useful Informa�on Maintaining Your Printer is Important Caring for Your Printer...
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Upgrading to Duo Opera�on General Data Protec�on Regula�on (GDPR) Printer Error Codes FCC Declara�on CE Declaraton...
ID C rd Printer - User nu l GENERAL INFORMATION: This document contains proprietary informa�on belonging to Magicard Ltd. and may not be wholly or par�ally copied, stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express wri�en authority of Magicard Ltd.
ID C rd Printer - User nu l PRINTER INSTALLATION Welcome. Thank you for choosing your ID Card Printer. This guide will help you make your prin�ng experience more enjoyable and cost effec�ve. Please ensure you have the following items outlined in the Quickstart Guide below before you begin the installaion...
ID C rd Printer - User nu l PRINTER AND DYE FILM ENVIRONMENTAL REQUIREMENTS Below Normal Office Environment With: • Ambient temperature +10 to 30°C (50 to 86°F). • Protec�on from direct sunlight and chemicals. • Protec�on from sudden temperature changes. •...
ID C rd Printer - User nu l PRINTER KEY COMPONENTS PRINTER FRONT VIEW Print Head Assembly Read Card Hopper Dye Film Sensor Blue Cleaning Roller Printer Front Display Front Card Flipper Front Card Stacker (70 card capacity) Reer Card Hopper (100 card capacity) WiFi Dongle Insert the WiFi dongle plug into the corresponding...
ID C rd Printer - User nu l INSTALLING THE DYE FILM Open the printer’s lid and insert the dye film as shown in the diagram below. If the printer’s lid is closed (with the printer powered on and the dye film fi�ed), the printer will begin to ini�alise.
ID C rd Printer - User nu l CONNECTING THE POWER SUPPLY Connect power supply lead as shown below but do not connect the USB lead at the stage (the USB is connected a�er the driver and successfully been installed). DO NOT CONNECT THE USB LEAD AT THIS STAGE.
ID C rd Printer - User nu l INSTALLING THE DRIVER The latest version of Driver for your 600 printer can be downloaded using the following weblink: h�ps://start.magicard.com. The Driver installa�on so�ware will guide you through the installa�on process. To set up WiFi, the printer must be installed via USB first.
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ID C rd Printer - User nu l INSTALLER GUIDE • Click on “setup.exe” icon • Select the relevant language • Wait for the installer to ini�alize.
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ID C rd Printer - User nu l • Click “install”. • Select the port type for installa�on.
ID C rd Printer - User nu l USB INSTALLATION • Select “USB & WiFi” and click “next”. • Agree to license agreement.
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ID C rd Printer - User nu l • Wait for the installa�on progress bar to finish. • You will be prompted for a printer to be connected via USB. • If no printer is connected, you will be asked to reconnect and retry. •...
ID C rd Printer - User nu l ETHERNET INSTALLATION • Select “Ethernet” and model. • Enter the IP address of the printer (this can be obtained using the printer’s front panel menu).
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ID C rd Printer - User nu l • Agree to the license agreement. • Wait for the installa�on progress bar to finish.
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ID C rd Printer - User nu l • A�er comple�on of the installa�on, you will be prompted with the following dialog to signal the installa�on is complete: CONGRATULATIONS - The driver installa�on is now complete! You can now print from your chosen applicaiton.
ID C rd Printer - User nu l ADVANCED The “Advanced” dialog will allow you to perform the following: • Enable or Disable the WiFi dongle • Set sta�c addresses • Connect to hidden networks • Obtain the MAC address...
ID C rd Printer - User nu l ACCESSING THE DRIVER SETTINGS Accessing the driver “Prin�ng Preferences” se�ng (Windows 10 (64bit) shown for informa�on purposes). The printer’s driver se�ngs (Prin�ng Preferences) can be accessed as follows: • Right-click on the “Start” menu icon (bo�om le� of PC screen) and select the “Search” op�on. •...
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ID C rd Printer - User nu l PRINTING PREFERENCES DRIVER TABS PRINTER This is the default tab and offers the user the op�on to change card orienta�on, size and print resolu�on. CARD FRONT/BACK Op�ons to change the color format, image rota�on and security layer image.
ID C rd Printer - User nu l PRINTER FRONT DISPLAY MENU OPTIONS Press the “Menu” bu�on... The first menu op�on will be displayed. Press the “>” bu�on (where indicated) to step through each op�on in the menu. The front display panel consists of a text display and four push bu�ons. The func�on of each bu�on will depend on the text displayed immeadiately above that bu�on.
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ID C rd Printer - User nu l NOTE: To accept a menu op�on or return to a previous menu, press the displayed “OK” or “Back” op�ons respec�vely. Serial number Serial number 12345678 So�ware info So�ware info < Firmware version > Hardware info Hardware info <...
ID C rd Printer - User nu l ADDITIONAL USEFUL INFORMATION CARING FOR YOUR PRINTER: MAINTAINING YOUR PRINTER IS IMPORTANT! • Maintenance is an important factor of your printer’s good op�on and longevity. • Maintaining a regular cleaning rou�ne will give you op�mum print quality and prevent down �me. We recommend that you clean the printer’s rollers and print head each �me you change dye films •...
CLEANING SUPPLIES ID C rd Printer - User nu l How to Clean your Printer To clean your printer, simply press the “Menu” bu�on and follow the on-screen instruc�ons (also shown below). Use the right-most bu�on ( ) to progress the op�ons below.
ID C rd Printer - User nu l REPLACING THE CLEANING ROLLER • Remove the blue cleaning roller from the pirnter and then remove the protec�ve paper cover. • Refit the blue cleaning roller (with the s�cky coa�ng now exposed) back into the printer. •...
ID C rd Printer - User nu l USING THE CLEANING PEN The cleaning pen (supplied with the cleaning kit) is used to clean the face of the print head. The contains isopropyl alcohol (IPA) and is very effec�ve at removing light grease (such as finger prints) which would otherwise spoil a printed card.
ID C rd Printer - User nu l CHOOSING THE CORRECT DYE FILM Below is a general guide to selec�ng the most suitable film for any typical applicatoin. “Scratch” film lays down a so� film on the cards surface which can easily be removed by a light scraping. Film Panel Print Capacity Dye Film Part Number...
ID C rd Printer - User nu l CHOOSING THE CORRECT CARDS Not all white PVC cards are the same. For best image quality always user high grade PVC card. Pure PVC card stock or laminated PVC/Polyester card are available. The la�er are more durable and be�er suited to heavy use and heat lamina�on when required.
ID C rd Printer - User nu l USING MAGNETIC STRIPE CARDS If you have a printer fi�ed with the opiton magne�c encoding module, you can print and encode the data on the rear of the card in one opera�on. The magne�c enconding module can encode both HiCo and LoCo magne�c stripe card specifica�ons.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER LID OPEN The lid was opened while the Close the Lid and try again. print engine was performing an operation. The lid was opened at the point the printer was about to begin a print job.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER While feeding a card from the smart encoder to the ipper, it took too long for the smart extract sensor to indicate that the card was free of the encoder.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 4:14 While moving the card from the rear sensor to the standby position, it took too long for the rear sensor to unblock. 4:15 While moving a card from the ipper into the smart encoder, it...
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER sensor took too long to unblock. In other cases, this means it took too long for the rear sensor to block. 4:19 While trying to eject the card, it took too long for the leading edge of the card to block the...
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER OUT OF FILM While moving a dye panel edge Check dye lm is tted and from the dye sensor to the not expired. Also check the printhead, it took too long for Film is not torn.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER While moving the dye lm, too Check dye lm. great a time elapsed between tacho sensor counts. The lm has probably either run out or snapped.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER The tted dye lm does not have the right grade code for this printer. Try another roll of REMOVE FILM The printer detected lm was loaded when trying to calibrate dye LEDs and dye motor.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER FLIP ERROR While initialising the ipper, it took too long to detect the start of the blocked region of the ange. While initialising the ipper and having detected the start of the blocked region of the ange, it took too long to...
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 10:3 The printer received a print job containing magnetic track data. The number of bits speci ed for one of the tracks was out of range.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 10:8 The printer received a print job. The payload provided was not large enough to hold the image width speci ed. This probably means the print job le was corrupt.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 10:15 The printer received a print job. The y adjustment speci ed for a panel was out of range. This probably means the print job le was corrupt.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 12:3 While feeding a card from the hopper, the front sensor blocked before the mid one. 12:4 While feeding a card from the hopper, the front sensor blocked before the rear one.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 13:5 The print engine microcontroller reported an error. If rebooting the printer does not x this problem, try updating the rmware. If that does not work, there is probably a hardware fault.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 17:2 While attempting to validate an upgrade le, the printer could not interpret the le’s upgrade commands. Either it is not the right type of le, or the data has been corrupted.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER 20:3 While attempting to install a custom Holokote image, the printer was unable to create the overcoat directory on the SD card. Either the SD card is missing, unformatted or functioning incorrectly.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER NO OVERCOAT 25:0 MOTOR FAULT 26:0 The print engine MCU reported a dye lm motor fault. 26:1 The print engine MCU reported a card feed motor fault.
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ID C rd Printer - User nu l ERROR TEXT DISPLAYED ERROR DESCRIPTION SOLUTION BY CATEGORY ON PRINTER PRINTHEAD ERROR 28:0 The printhead does not seem to be tted. SD CARD MISSING 29:0 The internal SD card could not be detected. MAG VERIFY FAIL 30:0 While attempting to verify mag...
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ID C rd Printer - User nu l FCC DECLARATION: : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protec�on against harmful interference in a residen�al installa�on.
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