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IDVille ID Maker Infinity User Manual
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IDVille ID Maker Infinity User Manual

Direct to card printer
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User's Manual
IDMaker Infinity
July 2024
Direct to Card Printers
46576/46577 - 001

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Summary of Contents for IDVille ID Maker Infinity

  • Page 1 User’s Manual IDMaker Infinity July 2024 Direct to Card Printers 46576/46577 - 001...
  • Page 2 About your new printer 1. GETTING STARTED Unpacking Description of the printer and its functions Installation Connecting the Printer Power Supply Cable Installing IDville Premium Suite Connecting to a network Ribbons Inserting Cards Removing printed cards Adjusting card thickness Managing the reject box/rear output hopper 2.
  • Page 3 TABLE OF CONTENTS 4. ADVANCED FEATURES Available options Installing the 200-cards extension feeder Using the UV effect with the overlay panel Overlay settings Double-side printing Activation key Double-side printing with a simplex printer Rewrite (option) Lamination module Description of the lamination module Installation of the lamination module Inserting cards and ribbon Removing laminated cards...
  • Page 4 Printing a technical test card Printing a graphical test card Identifying installed software versions Troubleshooting Printing problems Freeing jammed cards Replacing the print head Updating the print driver Technical support Finding information on idville.com 7. DECLARATIONS OF CONFORMITY General United-Kingdom...
  • Page 5 IDville. All the information contained in this document is subject to change without prior notice. IDville cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
  • Page 6 ABOUT YOUR NEW PRINTER Thank you for choosing an IDville printer. Using your new printer, you will be able to create a wide variety of high- quality cards and badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories available from IDville.
  • Page 7 IDville dealer, who will tell you the procedure to follow. IDville takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
  • Page 8 B. Internal output hopper C. LCD Screen (option) D. Power button E. LED Control Panel If the printer is equipped with an LCD screen, refer to the corresponding user guide for more NOTE information. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 9 I. Ethernet connector J. USB socket (type A) K. USB socket (type B) L. Cleaning Roller M. Side panel opening mechanism N. Thermal print head with protective cover O. Card thickness adjustment gauge Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 10 P. Printer serial number label R. Location for double-sided printing activation key (option) S. Side panel opening mechanism Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 11 The printer switches to hibernation mode after 30 minutes in standby mode. The standby settings can be configured in the IDville Premium Suite. In standard standby mode, sending a print request restarts the printer and briefly pressing the control button (for 1 second) exits the printer from hibernation mode.
  • Page 12 Installing IDville Premium Suite IDville Premium Suite is an all-in-one driver software solution, which enhances the user experience by making interaction between printer and computer more intuitive. Its advanced features automate printer configuration. It includes: • A supervision of printers: printer status information, remaining ribbon capacity, etc.
  • Page 13 Connecting to a network All IDville printers can be fitted with a TCP/IP network connection. This function is available as standard on the Infinity. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
  • Page 14 IDville ribbons optimize your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers may damage the printer and voids the manufacturer’s warranty for the printer. For optimum print quality, IDville recommends that the printer is fully cleaned every time the ribbon is changed. See "Printer cleaning", page 51. Fitting the ribbon The printer automatically recognizes the ribbon inserted.
  • Page 15 Inserting Cards NOTE Use only the card types recommended by IDville. Do not touch the printable surface of the cards to preserve print quality. Keep your cards protected from dust. x0.76mm Open the card feeder. Insert the cards, a maximum of 100 cards Close the feeder.
  • Page 16 This output hopper is designed to collect printed and/or encoded cards. The output hopper has a maximum capacity of 100 x 0.76mm cards. x0.76mm If the locking option is installed, maximum capacity is reduced to around 50 x 0.76mm cards. NOTE Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 17 To adjust card thickness: Open the card feeder and Adjusting the thickness of the cards Close the feeder. remove cards if necessary. used by moving the gauge from right to left to the desired card thickness. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 18 The reject box can be used as a hopper to optimise the production flow of cards when continuous ribbons are used. Preloading helps optimise the production flow. To activate this feature, go to IDville Premium Suite and click the printer name>Printer settings>Printing>Resolution and Speed> Enable automatic card preloading.
  • Page 19 2. MANAGING PRINT SETTINGS ACCESSING SETTINGS IDville Premium Suite enables changes of specific predefined setting through its user-friendly interface on Windows platforms. Contact IDville tech support for advice and assistance before making any change of settings. NOTE To access this application: Double-click on IDville Premium Suite shortcut or, from the Start menu, All programs>IDville Card-...
  • Page 20 Resolution and Speed tab: change the resolution if needed. Go to Colors tab to manage black dots on the card Go to Overlay tab to manage the areas of the card to cover with overlay. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 21 fixed and variable texts, barcode, etc. 3. Click on File>Print, select Infinity printer and click on Print. For more information, refer to the knowledge base on idville.com or ID Maker embedded Help. NOTE On TextEdit 1.
  • Page 22 • No cards in the card feeder. Put cards back into the feeder - the process starts again. • Card loading error. Check cards have been loaded. for any other problems contact tech support. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 23 The printer restarts following the upate. restarts once it has returned to its normal operating temperature. WI-FI IS ON (optional) • The wireless (wi-Fi) connection is enabled. The printer is ready to be used. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 24 There are various types of statuses: • Green: the printer is ready to print or in the process of printing, encoding, cleaning, etc. • Orange or red: processes cannot be performed due to a small or serious issue Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 25 Scan the flash code to access information on idville.com to solve the issue. • Red: processes cannot be performed due to a serious issue. The user action is needed: Scan the flash code to access help Launch the process again Cancel the process For more information, refer to the LCD screen user guide .
  • Page 26 • Warnings about problems which have stopped the printer When the IDville Premium Suite is active, a small icon is displayed in the bottom right of your screen. The color of the icon varies according to the status of the printer: •...
  • Page 27 Refer to the driver User Guides for all settings linked to these two possibilities. Duplex activation (double-sided printing) Basic internal locking Encoding stations Wi-Fi network 200-cards extension feeder Scanning Kineclipse Lamination module Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 28 6. The 200-cards extension is you hear a click. Put the weight on top of the installed and the printer is ready cards. Close the door of the to be used. feeder. Plug the printer. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 29 The frequency of Wi-Fi network must be compatible with the printer Wi-Fi card: • Connect1: 2.4 GHz • UBox: 2.5 GHz/5 GHz 1. To configure the printer in Wi-Fi, contact the support team. 2. Check the availability of a Wi-Fi network. Wi-Fi icon Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 30 • With the YMCKOO ribbon (no lamination required) The UV effect settings are only activated when the adequate ribbon is inserted into the printer. From IDville Premium Suite, go to Printer Settings and select Printing>Overlay>UV effect. • Among generic designs proposed in the list •...
  • Page 31 Activation key A simplex printer (prints only on one side) can be upgraded into a duplex printer (prints on both sides). To obtain the activation key for that upgrade, contact your IDville dealer. Proceed as follows: Turn the printer on Open the printer cover.
  • Page 32 The printer restarts at the end of the update. Open the cover and remove the Insert the ribbon activation key Close the cover If necessary, a wizard is available in IDville Premium Suite to perform the activation. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 33 Open the feeder and insert rewritable cards. If other cards are already inserted, remove them from the feeder. From IDville Premium Suite, go to Printer Settings>Printing>Rewrite. Select Rewrite>Rewrite option, then the type of card: PVC body that may be blank...
  • Page 34 (unplugged) before performing any work on it. Description of the lamination module Printer LEDs Lamination Module LEDs Cards and ribbon Cleaning Lamination Module or Printer See “ Interacting with the lamination module”, page 39. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 35 D Space for output hopper E Location for security locking F Platform for lamination module installation G Heating head H Axles I Jam-clearing wheel J Card leveler L Power cable socket M Serial number label Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 36 Power Supply Cable”, page 11 and see “Installing”, page 12. Place the lamination module on Make sure that infro-red connectors the installation platform are facing each other and the two (”Laminator” side). modules are aligned. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 37 They switch to hidermation mode after 30 minutes in standy mode. The standby setting can be configured in the IDville Premium Suite. In standard standby mode, sending a print request restarts the printer and briefly pressng the control button (for 1 second) takes the printer out of hibernation mode.
  • Page 38 Push the door button to open the lamination module door Close the lamination module door Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 39 Control button Cards and ribbon Cards and film Printing module Lamination module Cleaning Cleaning LEGEND Printing module Lamination module Information Information Printing module Lamination module STEADY LIGHT FLASH ING Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 40 • The film is not recognized. MECHANICAL ERROR Check the condition of the film in the printer. • Card jammed in the lamination module. • Mechanical component fault. If the problem persists, contact tech support for assistance. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 41 FIRMWARE UPDATE OF THE LAMINATOR • The lanimation module requires advanced • The lanimation module updating its firmware. cleaning. The printer is operation again after the update. See “Lamination module cleaning”, page 59 Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 42 Magnetic stripe encoding The IDville encoder encodes the magnetic stripes in a single pass then runs a data check. Although able to be configured as high coercivity (HiCo) or low coercivity (LoCo) by a simple click in the EPS properties, IDville magnetic encoders come factory-set for high coercivity (HiCo).
  • Page 43 The magnetic encoder is a module installed either in the factory or on site by your IDville dealer. The read-and-write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.
  • Page 44 Launch the printing job. 2 keys are provided in the option package NOTE Scanning, digital erasing, kineclipse and locking options are integrated in the printer. There is no need NOTE for on-prermises installation. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 45 • Checking of the card rewrite (for certification reasons). Some scanning parameters may be changed: • Resolution, • Picture format, • Scan mode (color, monochrome). The scanning option and the contact smartcard encoding station are not compatible. NOTE Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 46 On a Windows computer >Printer settings>Printing>Colors>Color settings and click on Do not apply . On a Macintosh computer Go to Applications>Utilities>ColorSync Utility From the list on the left, click on the printer. Other System>Library>ColorSync>Profiles>IDville_profile Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 47 IDville R&D and other Quality departments, these consumables bring you printing quality and reliability, maximizing the lifespan of the print head. The use of consumables other than IDville High Trust may lead to bad printing quality and a dsyfunction of the printer.
  • Page 48 Follow the procedure to ensure regular cleaning is performed properly: Repeatedly running the adhesive card through the printer clean the cleaning roller in order to maintain print quality and increases the service life of the print head. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 49 Open the printer cover. Remove the ribbon Close the cover and press until a click is heard. Open the card feeder. Remove the cards and using the lever, set the card thickness to the MAX position. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 50 When the cleaning is over, the used adhesive card is ejected into the output hopper. NOTE Before using the printer, remember to reset the gauge to the desired card thickness. Cleaning can also be launched from the IDville Premium Suite properties by clicking on Start cleaning. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 51 To maintain the original print quality and to absorb surplus ink on the print head, we recommend that the print head is cleaned regularly using the cotton buds supplied by IDville. Protect the print head and its components from any discharge of static electricity.
  • Page 52 For a more in-depth clean, we recommend carrying out an advanced clean every five regular cleaning cycles. IDville provides an Evoli High Trust maintenance kit consisting of 2 adhesive cards, 2 impregnated T-cards, a cleaning pen and a box of wipes. The T-card is used to clean the card feed rollers and the magnetic encoder head.
  • Page 53 Remove the film from the adhesive the feeder as shown. Cleaning the feeder as shown. Cleaning card and insert the adhesive card starts. starts. into the feeder, adhesive side up. The cleaning starts. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 54 Pull the protective cover up and gently rub Close the cover. Reconnect the printer. the pen from left to right along the print head. a few seconds. Wait for 2 minutes after cleaning before using your printer. NOTE Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 55 Clean the filter by rubbing the wipe Put the filter back. Insert it in its Close the cover. over both sides. slot (notch towards you) and lower it until a click is heard. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 56 Close the door of the lamination unit. The printer is special adhesive card. ready to operate again. Insert the adhesive card into the opening above the output hopper at the rear side of the module. The card goes inside the printer. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 57 Servicing accessory: cleaning wipes. Unplug the lamination module and disconnect it from the printer. Take a cleaning wipe supplied by IDville. Put the filter back. Insert it in its slot (notch towards you) and push it until a click is heard.
  • Page 58 PC Cards Single-sided 1 mil transparent patch Double-sided Single-sided 1 mil holographic patch Double-sided Single-sided 0.5 mil transparent patch Double-sided Single-sided 0.6 mil holographic patch Double-sided Single-sided Varnish Double-sided Single-sided Holographic varnish Double-sided Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 59 6. HELP DIAGNOSTIC HELP This section contains all information that could be needed to perform a few simple checks that your IDville dealer may require. Printing a technical test card The technical test card must be printed when the machine is received to ensure your printer operates correctly.
  • Page 60 Blank card ejected Check the ribbon • The print head may be damaged • Print a test card. If the test card does not print, contact an IDville dealer for technical support or visit idville.com Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 61 • Poor ribbon synchronization. Open and close the printer cover to synchronize the ribbon. • Dirty printer or cleaning roller. Clean the printer. • Use of incompatible cards. Check that the cards used match the specifications. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 62 • If horizontal straight lines appear on printed cards, the print head may be dirty or damaged. See “5. Maintenance”, page 50 and See “6. Help”, page 62. If the problem persists, contact your IDville dealer or visit idville.com. We recommend that you obtain your cards from an IDville dealer.
  • Page 63 If there is more than one card, always push the top one first. Replace the ribbon, then close the printer cover. To prevent card jams: Make sure that the card thickness gauge is correctly adjusted. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 64 See “Print head cleaning”, page 54 to clean the print head. In case the user needs to replace the print head, IDville designed a unique device that requires no tools for the replacement.
  • Page 65 . Then lower it by pressing side of the connector to ensure a the two forks , a click will be good connection is made. heard. The new print head is installed. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 66 Configuring the new print head Power on the printer and make sure that it is properly connected to a computer on which the IDville Premium Suite is installed. From IDville Premium Suite, go to Assistance and Maintenance>Maintenance>Print head replacement. Enter the PKN number of the print head kit in Enter PKN No. (noted in step 7). Then Validate PKN.
  • Page 67 Go to Menus & preferences, Printer and scanners, and select your printer. Go to Options & Supplies. Utility and click Open printer utility. The IDville Card Printer window opens. All you need to do now is click on Upgrage. Select the folder where you extracted the downloaded file and open the firmware file (.firm).
  • Page 68 Updating the print driver Before any update, contact your IDville dealer for advice or guidance on performing the update. idville.com The print driver can also be updated in the IDville Premium Suite. NOTE Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 69 TECHNICAL SUPPORT If you do not manage to solve your problem, you can obtain further information and help from the IDville partner network. Finding information on idville.com If additional technical help is needed, information on using and troubleshooting IDville printers is available on idville.com.
  • Page 70 FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt” DK : „Apparatets stikprop skal tilsluttes en stikkontact med jord, som giver forbindelse til stikproppens jord“. Call us at: 1.866.438.4553 or visit: idville.com...
  • Page 71 FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt” DK : „Apparatets stikprop skal tilsluttes en stikkontact med jord, som giver forbindelse til stikproppens jord“. Call us at: 1.866.438.4553 or visit: idville.com...