IDVille ID MAKER Zenius User Manual
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IDVille ID MAKER Zenius User Manual

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USER GUIDE
ID Maker Card Printer © 2013. All rights reserved. April 2013.
Ref. KU-PRM1-037-ENG Rev.A0

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Summary of Contents for IDVille ID MAKER Zenius

  • Page 1 USER GUIDE ID Maker Card Printer © 2013. All rights reserved. April 2013. Ref. KU-PRM1-037-ENG Rev.A0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. IDville cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    Thank you for choosing an ID Maker printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories available from IDville. For further details, visit our website idville.com.

  • Page 4: Getting Started

    The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform IDville, who will tell you the procedure to follow. IDville takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the Printer and its Functions Pushbutton Cards and ribbon Cleaning Printer - Card input feeder - Power cable socket - Output hopper - Place for Kensington lock - Control panel - Place for reject box - USB connector (type A) - USB connector (type B) - Ethernet connector...
  • Page 6 - Thermal print head - Dust filter - Side panel opening mechanism - Location for double-sided printing activation key - Cleaning roller - Serial number label - Card thickness adjustment gauge Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users.

  • Page 7: Installation

    1-3 Installation 1-3a Connecting the Printer Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. 1.

  • Page 8: Fitting The Ribbon

    ® damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, IDville recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual. Fitting the ribbon 1.

  • Page 9: Loading The Cards

    For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by IDville. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor. Keep your cards protected from dust.

  • Page 10: Removing Printed Cards

    Removing printed cards Once the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards. Adjusting card thickness The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open.
  • Page 11 To adjust card thickness: 1. Open the card feeder on the printer. 2. Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness. 3. Then close the feeder.

  • Page 12: Managing The Reject Box

    Managing the reject box The printer is fitted with a removable reject box which is positioned behind it. The reject box can hold 30 cards. To empty it, just remove the cards in it. IDville recommends that you empty this box regularly.

  • Page 13: Installing The Print Driver

    Printing 2-1 Installing the Print Driver New advanced functions automate printer configuration after the print driver has been installed. Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms. To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation process.
  • Page 14 2-2 Managing the Print Settings Once the ribbon has been installed, your ID Maker printer will automatically adapt its parameters and settings to suit the ribbon. A graphic application called ID Maker Print Center is available to help you if necessary to change certain predefined settings. To access this application: •...
  • Page 15 Pay attention to the settings defined under the print driver properties and do not hesitate to contact IDville for any advice and assistance needed before making any changes. Please refer to the ID Maker Print Center manual for more detail on the meanings of each of the settings.
  • Page 16 2-3 Notification of Messages and Warnings The Evolis Printer Manager has an additional function allowing the printer to communicate with the user with notifications. There are several types of notifications: • Messages about the maintenance of the printer. • Messages and alerts associated with the ribbons, their compatibility with your printer or the nature of your print requests. •...

  • Page 17: Printing A Card

    2-4 Printing a Card A large number of Windows applications allow documents to be printed (for example the tools in Microsoft’s Office suite, i.e. MS-Word, MS-Access, MS-Excel, MS-PowerPoint). To gain familiarity with the layout of a card and configuring its formatting and printing, we suggest the following example. In Microsoft Word ®...

  • Page 18: Double-Sided Printing

    2-5 Double-Sided Printing If your printer prints on only one side of the card and you want to print on both sides, you can obtain a double-sided printing upgrade by contacting IDville. This kit comprises an activation key which must be inserted into the printer. This operation is quick and easy to do.
  • Page 19 5. Close the cover again. The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds. Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off. 6.
  • Page 20 2-6 Connecting to a Network (Ethernet and Wi-Fi) All ID Maker printers can be fitted with a TCP/IP network connection. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network. In addition to these basic settings, the network administrator has the option of configuring the printer differently in order to comply with the constraints imposed by the corporate LAN: •...

  • Page 21: Maintenance

    Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty. IDville declines any liability where there has been a failure to carry out required maintenance on the printer. The print head is a wearing part and an extremely sensitive printer component.

  • Page 22: Routine Printer Cleaning

    3-2 Routine Printer Cleaning 3-2a Routine Printer Cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid. Recommended cleaning cycle: whenever the ribbon is changed.
  • Page 23 Follow the procedure below to ensure you have carried out regular cleaning properly: Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head. 1.
  • Page 24 6. Remove any cards present in the feeder. 7 .Double click the cleaning button on the control panel before inserting the cleaning card. 8. Remove the film from the adhesive card and insert the cleaning card into the feeder as shown, adhesive side up .

  • Page 25: 3-2B Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by IDville. You must also protect the print head and its components from any discharge of static electricity.
  • Page 26 Follow the procedure below: 1. Take an ID Maker cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. 2. Unplug the power supply cable, open the cover then find the print head. 3.

  • Page 27: Advanced Cleaning

    3-3 Advanced Cleaning For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. IDville provides an ID Maker maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen and a box of 60 wipes. The “T” shaped card is used to clean the card feed rollers and the magnetic encoder head.
  • Page 28 5. Using the lever, set the card thickness to the MAX position. 6. Remove any cards present in the feeder. 7. Double click the cleaning button on the control panel before inserting the cleaning card. 8. Take the “T” shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
  • Page 29 9. Remove the “T” shaped card, then remove the film from the adhesive cleaning card and insert the cleaning card into the feeder as shown, adhesive side up . Cleaning starts. 10. The used adhesive card is ejected automatically into the output hopper. Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”.

  • Page 30: 3-3B Servicing The Print Head

    3-3b Servicing the Print Head Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: cleaning pen Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.

  • Page 31: 3-3C Servicing The Dust Filter

    2. Remove the filter by pulling it upwards and slide it out to release it completely. 3. Once the filter is removed from its slot, obtain a cleaning wipe supplied by IDville. 4. Clean the filter by rubbing the wipe either side of it.

  • Page 32: Warnings And Diagnosis

    This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not manage to solve your problem, this section also explains how to contact IDville technical support. 4-1 Warnings and Diagnosis Although the ID Maker printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.

  • Page 33: Printer Ready

    • The ribbon is not recognized. Check cards have been loaded. For any other Check the condition of the ribbon in the problem contact your IDville. printer. If you have a print job in progress, this restarts with a new card.
  • Page 34 Printer Cover Open Mechanical Error • The printer cover is open. • Card jammed in the printer. • Mechanical component fault. Close the cover again. The printer starts up. Open the cover and hold down the pushbutton in order to eject the jammed card. For more details, refer to section 4-3b.
  • Page 35 Cooling Mode Waiting for a Card to be Inserted or Removed • The cooling system has been • The printer is waiting for activated. a card to be inserted or The printer pauses for a few seconds and removed. restarts once it has returned to its normal operating temperature.

  • Page 36: Diagnosis Help

    4-2 Diagnosis Help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by IDville to help you as effectively as possible. 4-2a Printing a Technical Test Card The technical test card must be printed when you receive your machine to ensure your printer is operating correctly.

  • Page 37: 4-2C Identifying Installed Software Versions

    4-2c Identifying Installed Software Versions You can identify directly the system versions installed (print driver, set, etc.). 1. In Evolis Print Center, double click the name of the printer to display its Properties. 2. Click System information, then System information.

  • Page 38: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. 2. The print head may be damaged idville.com. Print a test card. If the test card does not print, contact IDville for technical support or visit the website at...
  • Page 39 • Use of incompatible cards. - Check that the cards used match the specifications. We recommend that you obtain your cards from IDville. Use of cards obtained else where is liable to adversely affect print quality and/or damage the print head.

  • Page 40: Partial Or Incorrect Printing

    • Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. • See the section on maintenance and troubleshooting. If the problem persists, contact IDville at 1.866.438.4553 or visit the website...

  • Page 41: 4-3B Freeing Jammed Cards

    4-3b Freeing Jammed Cards Control panel displays: Mechanical Error • Card jammed in the printer. Print jobs are interrupted. Do not turn off your printer as this cancels pending print jobs in the printer’s memory. Remove the card as follows: 1.

  • Page 42: 4-3C Replacing The Print Head

    Before doing anything else, please contact IDville in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 43 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the Defective Print Head 1. Open the printer cover. 2. Locate the print head. 3. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 44: Step 2 - Installing The New Print Head

    Step 2 - Installing the New Print Head 1. Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. 2. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots then lower it by pressing on the two forks , a click will be heard.

  • Page 45: Step 4 - Cleaning The Printer

    Step 3 - Configuring the New Print Head 1. Power up the printer and check that it is properly connected to a computer on which the printer’s ID Maker Print Center is installed. 2. In Maintenance of ID Maker Print Center, click on the Change print head tab. 3.

  • Page 46: 4-3D Updating The Firmware (Under Windows)

    Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact IDville who will be able to guide you on the advisability or otherwise of carrying out an upgrade. In general, such updates are only required in the event of problem or malfunction that has been clearly identified by IDville.

  • Page 47: 4-3E Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact IDville who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 48: Technical Support

    4-4a Evolis Partner Network idville.com For any unresolved technical problem, contact IDville at 1.866.438.4553 or visit the website and send us your question. When calling, you do need to be close to your computer and ready to provide the following information: •...

  • Page 49: A1 - Technical Specifications

    Appendix A A1 - Technical Specifications This section presents your printer’s technical printing properties. General Technical Features • Single side or double sided print module, edge-to-edge printing • Color sublimation and monochrome thermal transfer • 300 dpi print head (11.8 dots/mm) •...
  • Page 50 Ribbons To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use ID Maker ribbons. • Automatic identification and setting • Ribbon inserted in a cassette to make handling easier •...
  • Page 51 Software • Supplied with ID Maker 3.0: - Printer driver - Evolis Print Center for the administration, management and configuration of the printer - Evolis Printer Manager for two-way graphic notification - Compatible with Windows : XP SP3; Vista 32/64, W7 32/64, W8 32/64 •...

  • Page 52: Warranty Conditions

    Warranty Conditions • 3 years’ warranty (printer and print head) • Warranty extensions available (contact IDville) Warranty subject to strict observance of the special usage and maintenance conditions and use of ID Maker ribbons. Dimensions and Weight • Dimensions (H x W x L): 247 x 205 x 381 mm •...

  • Page 53: Options And Accessories

    Options & Accessories • Colors available: Fire red and Brilliant blue • Double-sided printing upgrade kit • Encoding options - Can be combined, fitted on site using additional modules - Magnetic stripe encoder - Chip contact station - Smartcard encoder - Contactless card encoder - Others on request Certifications and Declaration of Conformity...

  • Page 54: B1 - Compliance Statements

    Appendix B B1 - Compliance Statements In this section, you will find the certifications for your ID Maker printer. Compliance statements FCC Federal Communications Commission notice Radio frequency interference in the United States Concerning Safety and Electromagnetic Compatibility of Radio Equipment (R&TTE 1999/5/CE, 2006/95/CE and 2004/108/CE Directives) The Primacy model complies with the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B...

  • Page 55: C1 - Encoding Options

    Location of the Magnetic Encoder The magnetic encoder is a module installed either in the factory or on site by IDville. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.

  • Page 56: Card Positioning

    Card Positioning Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: 1. Open the printer card feeder as shown. 2. Insert a maximum of 50 cards of thickness 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards). 3.

  • Page 57: Configuring The Evolis Print Center

    Configuring the Evolis Print Center When first installing the Evolis Print Center, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the Evolis Print Center Properties by right-clicking the name of the printer. Magnetic Encoder Dialogue Box The Magnetic Encoding dialog box is opened by clicking Encoding followed by Magnetic.

  • Page 58: Cleaning The Magnetic Encoder

    Cleaning the Magnetic Encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning sequence with impregnated «T» cards (see the “Maintenance” section of this manual for further information).

  • Page 59: C1B - Contact Smartcard Encoding

    Contact Station Location The contact station is a module installed either in the factory or on site by IDville. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.
  • Page 60 Card Positioning Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below: 1. Open the printer card feeder as shown. 2. Insert a maximum of 50 cards of thickness 0.76 mm (smartcard contact upwards). Ensure the cards are positioned as illustrated in the diagram.

  • Page 61: Contact Station Interface

    Contact Station Interface Printers fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip.
  • Page 62 The Command Sequence is as Follows: • Sending the SIS sequence: • A card is moved from the feeder to the contact station, and stops underneath it. • The contact station is pushed downwards to make contact with the card. •...

  • Page 63: C1C - Contactless Smartcard Encoding

    This encoder connects to the PC via a USB interface. There is a very wide variety of contactless smartcards, and each card has specific technical properties associated with an equally specific type of encoder. Contact IDville for further information.

  • Page 64: Computer Connection

    Computer Connection If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. In the first case, your printer’s USB cable is used to drive firstly the printer and secondly the encoder from the computer.

  • Page 65: D1 - Consumables And Accessories

    D1 - Consumables and Accessories IDville offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by IDville’s R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability.

  • Page 66: Cards And Accessories

    Cards and Accessories REF. DESCRIPTION ZENIUS PRIMACY ELYPSO Cleaning Accessories Regular cleaning kit (for servicing the cleaning roller and print head) ACL001 5 adhesive cards, 5 cotton buds Advanced cleaning kit (for a thorough clean of the printer) ACL002 2 “T” shaped impregnated cards, 2 adhesive cards, 1 pen, 1 box of 60 impregnated antistatic wipes Adhesive card cleaning kit (for servicing the cleaning roller) ACL003 50 adhesive cards...

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