Appendix A Technical Information; Troubleshooting; Updating The Software - Teldat 4Ge Installation Manual

Technical Information

Appendix A Technical Information

A.1 Troubleshooting
The following table can help solve problems when installing the device. If you cannot solve an issue, contact your
dealer for more information.
Symptom
No LED lights up on the router.
You have forgotten the router's
access password.
The LAN LED never lights up in
green.
The W LED never lights up in
green.
You cannot connect to the
device after updating the soft-
ware.
A.2 Updating the software
The Teldat 4Ge can be updated to new releases. Please contact your distributor for further details on new releases.
Firmware updating is carried out through a traditional FTP file transfer. For further information on updating firmware
through FTP, please see manual Teldat-Dm748-I Software Updating, section 1.3 FTP Updating.
To connect to the device through FTP, you need to use a username ( monitor) and password (teldat).
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Solution
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
Ignore the configuration through the RESET button (as explained in the relevant
section).
Check the Ethernet cable and the connection to the network.
Check the router's configuration and that of the remote station(s).
Check the appropriate license is available for use.
A failure in the uploading process may have damaged the current system soft-
ware. The device will then start up with special software and configuration modes.
You may access the device through IP address 192.168.1.1 and use FTP to re-
start the uploading process inserting root as the username and no password. Re-
member to configure the IP address of your computer so that it matches the sub-
net of the router.
Teldat S.A.
Teldat 4Ge Router