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11.4 Problems Connecting to a Remote node or ISP
Table 11-4.
Troubleshooting a Connection to a Remote Node or ISP
Symptoms
Can't Connect to a remote node
or ISP
11.5 Problems with Remote User Dial-in
Table 11-5.
Troubleshooting Remote User Dial-in
Symptoms
Remote User Cannot dial in
Corrective Action
Check Menu 24.1 to verify the WAN port status. If it indicates
[down], then refer to the section on the WAN port problems.
In Menu 24.4.5, do a manual call to that remote node. The
messages will show you whether the call is successful. If the
call fails, verify the telephone number(s) in Menu 11.
If the call is successful, but the call still terminates, then it
must be a PPP negotiation problem. Verify the following
parameters in Menu 11: My Login, My Password, Route, IP
LAN Addr. Also verify your IP address in Menu 3.2.
Check the error log in Menu 24.3.1, this will usually give you
hints of why that call was dropped. If there is nothing in the
log, the call may have been dropped by the remote device.
Make sure that the configurations on the two devices are
consistent.
Corrective Action
Verify the dial-in user has the correct login name and
password
Verify that the IP address is specified correctly in Menu 13.
Check that either the dial-in supplying a valid IP address, or
that the Prestige is assigning a valid address from the IP
pool.
Prestige 100WH Internet Access Router
Chapter 11 Troubleshooting
11-3
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Table of Contents
Troubleshooting
