Problems Connecting To The Lan; Problems Connecting With The Wan Or Remote Node/Isp; Table 9-3 Problems Connecting With The Lan; Table 9-4 Problems Connecting With The Wan Or Remote Node/Isp - ZyXEL Communications Prestige 650M User Manual

Prestige 650M ADSL Bridge
9.3

Problems Connecting to the LAN

PROBLEM
Cannot ping Check the LAN LEDs on the front panel. The LAN LED should be on if a computer is
any computer connected. If it is off, check the cables between your Prestige and the computer.
on the LAN.
Make sure your computer NIC (Network Interface Card) is working properly.
Check the TCP/IP configuration on your computer. Make sure that the IP address and
the subnet mask of the Prestige and the LAN computer(s) are on the same subnet.
Cannot If the all the LAN LEDs on the front panel are off, check the Ethernet cable connection
access the between your Prestige and the computer connected to the LAN port.
Prestige from
Check for faulty Ethernet cables. Make sure the distance between the computer and
the LAN
your Prestige does not exceed 100 meters if the computer is connected directly to the
Prestige.
Make sure the NIC (Network Interface Card) on the Ethernet device is installed and
working properly.
Check the IP address of the Ethernet device. Make sure that the IP address and the
subnet mask of the Prestige and the Ethernet device are on the same subnet.
The default IP address is "192.168.1.1". If you have changed the IP address and have
now forgotten it, you will need to upload the default configuration file or reset the device.
9.4

Problems Connecting with the WAN or Remote Node/ISP

Table 9-4 Problems Connecting with the WAN or Remote Node/ISP

PROBLEM
Cannot initialize Verify the DSL port/wall jack cable connection. The DSL LED should be on. If not,
the PVC verify in menu 24.1 that the Line Status field reads Down. Wait 10 minutes until the
connection. PVC synchronizes and the field reads Up.
If problems persist, check with the telephone company, ISP and/or the peer modem (in
a LAN-to-LAN application).
Cannot connect Check menu 4 or menu 11.1 to verify the Encapsulation, Multiplexing, VPI, VCI,
to a remote Login name and Password for the remote node.
node or ISP.
9-2

Table 9-3 Problems Connecting with the LAN

CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting