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SC461014MEE Rev1.qxp_Morphy Richards Instruction Book 23/04/2020 16:33 Page 25
Troubleshooting
Problem
•
Food is undercooked.
•
Food is overcooked.
Contact Us
Helpline
If you are having a problem with your appliance, please call our
Helpline, as we are more likely to be able to help than the store
you purchased the item from.
Please have the product name, model number and serial
number to hand when you call to help us deal with your enquiry
quicker.
UK Helpline:
IRE Helpline:
Spares:
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Reason
•
Loss of power
•
Food cooked on wrong setting for
cooking time
•
Glass Lid not placed correctly on the
Cooking Pot
•
Cooking Pot was under half full
•
Food cooked too long
•
Cooking Pot placed in Base Unit while
still very hot.
0344 871 0944
1800 409 119
0344 873 0710
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Solution
•
Test the mains outlet with a lamp known
to be working.
•
Check the Control Knob
position and the recipe details.
•
Check the Glass Lid is
correctly placed and nothing is
obstructing it.
•
The Slow Cooker has been
designed to thoroughly cook food in a
filled Cooking Pot. If the Cooking Pot is
only
half-filled, check to see if the food is
cooked 1 to 2 hours
earlier than recipe time.
•
Check the Control Knob
position and the recipe details.
•
Cooking time may be
shortened. Check food is cooked 30
minutes to 1 hour earlier than the stated
recipe time.
THIS SECTION IS ONLY APPLICABLE FOR
CUSTOMERS IN UK AND IRELAND
REGISTERING YOUR TWO YEAR GUARANTEE
Your standard one year guarantee is extended for an additional
12 months when you register the product within 28 days of
purchase with Morphy Richards. If you do not register the
product with Morphy Richards within 28 days, your product is
guaranteed for 1 year. To validate your 2 year guarantee register
with us online at www.morphyrichards.co.uk
N.B. Each qualifying product needs to be registered with
Morphy Richards individually. Please refer to the one year
guarantee for more information.
YOUR ONE YEAR GUARANTEE
It is important to retain the retailer's receipt as proof of
purchase. Staple your receipt to this back cover for future
reference. Please quote the following information if the product
develops a fault. These numbers can be found on the base of
the product.
Model no.
Serial no.
All Morphy Richards products are individually tested before
leaving the factory. In the unlikely event of any appliance
proving to be faulty within 28 days of purchase, it should be
returned to the place of purchase for it to be replaced. If the
fault develops after 28 days and within 12 months of original
purchase, you should contact the Helpline number quoting
g
25
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