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This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
6.1 Problems Starting the ZyXEL Utility Program
Table 19 Troubleshooting Starting ZyXEL Utility Program
PROBLEM
Cannot start the
ZyXEL Wireless
LAN Utility
The ZyXEL Utility
icon does not
display.
6.2 Problem Connecting to an Access Point
Table 20 Troubleshooting Access Point Connection Problem
PROBLEM
When using the
Windows XP
configuration tool,
cannot scan for or
connect to any
access points.
Chapter 6 Troubleshooting
Troubleshooting
CORRECTIVE ACTION
Make sure the ZyXEL G-220 v2 is properly inserted and the LED(s) is on. Refer to
the Quick Start Guide for the LED descriptions.
Use the Device Manager to check for possible hardware conflicts. Click Start,
Settings, Control Panel, System, Hardware and Device Manager. Verify the
status of the ZyXEL G-220 v2 under Network Adapter. (Steps may vary
depending on the version of Windows).
Install the ZyXEL G-220 v2 in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
CORRECTIVE ACTION
The ZyXEL G-220 v2 might still be operating in access point mode. This results
when you set the ZyXEL G-220 v2 to operate in access point mode using the
ZyXEL Utility, close the ZyXEL Utility and then use the Windows XP configuration
tool.
Before you use the Windows XP configuration tool, make sure you set the ZyXEL
G-220 v2 to operate in station mode before you close and exit the ZyXEL Utility.
ZyXEL G-220 v2 User's Guide
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Table of Contents
Troubleshooting
