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This chapter offers some suggestions to solve problems you might encounter.
5.1 Power and Light Problems
The PLA does not turn on. None of the lights turn on.
Disconnect and re-connect the PLA.
1
Remove the PLA from the outlet. Then connect an electrical device that you know works into the same
2
power outlet. This checks the status of the power outlet.
If the problem continues, contact the vendor.
3
The ETHERNET light does not turn on.
Check the hardware connections. See the Quick Start Guide.
1
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
2
Check the Ethernet adapter on your computer and make sure it is enabled and working properly.
3
If the PLA is connected to an Ethernet switch or router, make sure the device is working correctly, and
4
that the LAN network is working and configured correctly as well.
The Powerline light does not turn on.
Make sure the adapter is plugged in to a power socket and the power socket is turned on.
1
Use the Web Configurator to detect all other PLAs on your G.hn Network. Make sure that the domain
2
name (sometimes called the network password) is the same on all of your PLAs. See
20
for instructions on changing the network name.
Check the MAC address for all PLAs are shown correctly in the Web Configurator. See
3
page 23
for instructions on checking the MAC address.
Troubleshooting
PLA6457 User's Guide
34
C
H A P T E R
Section 3.4 on page
5
Section 3.6 on
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