Internet Access - ZyXEL Communications ZyXEL Prestige P-870HW-51a v2 User Manual

• If you changed the IP address
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
Check the hardware connections, and make sure the LEDs are behaving as
2
expected. See the Quick Start Guide.
Make sure your Internet browser does not block pop-up windows and has
3
JavaScripts and Java enabled. See
Reset the device to its factory defaults, and try to access the ZyXEL Device with
4
the default IP address. See
If the problem continues, contact the network administrator or vendor, or try one
5
of the advanced suggestions.
Advanced Suggestions
• If your computer is connected wirelessly, use a computer that is connected to a
ETHERNET port.
I can see the Login screen, but I cannot log in to the ZyXEL Device.
Make sure you have entered the user name and password correctly. The default
1
password is 1234. These fields are case-sensitive, so make sure [Caps Lock] is
not on.
Turn the ZyXEL Device off and on.
2
If this does not work, you have to reset the device to its factory defaults. See
3
Section 18.1 on page

18.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as
1
expected. See the Quick Start Guide and
P-870HW-51a v2 User's Guide
(Section on page
I forgot the IP address for the ZyXEL Device.
Appendix B on page
Section 1.6 on page
181.
Section 1.5 on page
Chapter 18 Troubleshooting
76), use the new IP address.
225.
22.
21.
183