Problems With The Balance; Credit Has Run Out; When You Cancel A Job; A Printer Error Has Occurred - Epson WF-8590 Series User Manual

User's Guide

Problems with the balance

Credit has run out

If the administrator has set a cost limit, you cannot use the multi-function device when your credit has run out.
Contact your administrator to request more credit.

When you cancel a job

Credit is consumed for jobs that have been completed.

A printer error has occurred

Credit is consumed for jobs that have been completed.
In some situations credit is consumed even when an error is displayed. This will be corrected and credit restored
once the error has been cleared.

Other Problems

Print jobs are not displayed on the panel

❏ When print jobs have to meet the conditions for rule-based printing
When the administrator sets conditions for rule-based printing, print jobs may be canceled or printed after
responding to a query from the system. Check the following points, and print according to the options provided
in the email or on the menu.
❏ You receive a notification email such as "Printing has been paused" from Epson Print Admin.
❏ For Windows, you receive a query from the Notifier asking how you would like to print.
❏ Cannot communicate with Epson Print Admin
If you cannot communicate correctly, print jobs may remain in the print queue of the computer you are using.
If there are print jobs, check the destination URL in the print queue and Configure Port are correct.
Contact the system administrator regarding the destination URL.
❏ You have installed drivers for other users
If you print by installing drivers for other users, it will be treated as a print job of that user.
Check if the user ID of the print queue Configure Port is correct.
For Windows, the user ID is displayed in the Notifier. Contact your system administrator for Mac OS.
❏ Free space on the server is running low
If the free space on the server is less than or equal to 5 GB, you cannot send the print job.
In this case you will receive an error notification email from Epson Print Admin. Contact the administrator for
information on how to respond.
Checking the Configure Port (Windows)
Solving Problems
43