Problems With The Scanner; Scanner Lights Indicate An Error; The Scanner Does Not Turn On; Forgot Your Administrator's Password - Epson ES-C320W User Manual

Solving Problems

Problems with the Scanner

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
❏ This product uses two different positions for scanning, depending on the original being scanned. Check the link
to see which position is appropriate for your original.
"Combinations of Originals and Scanner Position" on page 46
❏ Make sure the scanner cover is closed.
❏ Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
❏ Make sure Epson Scan 2 is installed correctly.
❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.
❏ Restart the scanner. If the problem is not solved, the product may be malfunctioning. Also, the light source in
the scanner unit may need to be replaced. Contact your dealer.
Related Information
"Error Indicators" on page 27
&
"Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently" on page 151
&

The Scanner Does Not Turn On

❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Forgot Your Administrator's Password

By resetting the network settings, you can restore the administrator password to its original setting at the time of
purchase.
Related Information
"Initial Administrator Password" on page 12
&
"Initializing the Network Settings from the Control Panel" on page 167
&
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Problems with the Scanner

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Forgot Your Administrator's Password
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