Troubleshooting - Krups SAVOY ISOTHERME PROGRAMMABLE INOX 1.7L Manual

8. TROUBLESHOOTING

PROBLEM
The coffee does not flow or the
appliance does not turn on.
The appliance appears to leak.
It is taking a long time for the
coffee to start flowing through.
The coffee is spilling from the
filter holder or the coffee is
flowing very slowly:
The coffee tastes bad.
The coffee does not flow.
The time is not correct (there is
a gap).
A stop during a cycle: the
machine stops when there is
still some water in the water
tank.
If your appliance is still not running properly, please contact the customer service department for your
country.
SOLUTION
■ Make sure that the appliance is properly plugged into a functioning socket,
and that 0:00 is displayed.
■ The water tank is empty.
■ There was a power failure.
■ Unplug the machine, and then plug it in again.
■ The clock time must be reset after a power failure.
■ The automatic stop function has switched the appliance to standby mode.
Press a button to activate it again. For more information, see the section
"Coffee Preparation".
■ Make sure that the water tank has not been filled beyond the maximum limit.
■ It may be time to descale the appliance.
■ Certain minerals can accumulate in the coffee maker circuit. We
recommend that users regularly descale the machine. You may need to do
it more frequently, depending on your water hardness. For more
information, see the section "Descaling".
PLEASE NOTE:
do not disassemble the appliance.
■ The coffee maker needs to be cleaned.
■ There is too much coffee. We recommend using a measuring spoon or a
tablespoon of ground coffee per cup.
■ The ground coffee is too fine (for example, the grind for expresso is not
suitable for a filter coffee maker).
■ Some ground coffee has become embedded between the filter paper and
the filter holder.
■ The filter paper is not open enough or is incorrectly positioned.
■ Rinse the filter holder before inserting the filter paper so that the latter
adheres to the damp sides of the filter holder.
■ Make sure that you have used the recommended size of filter paper (no. 4
or no. 6).
■ There is more than one filter paper in the filter holder.
■ Make sure that the filter holder is fully inserted.
■ Clean the coffee maker.
■ The coffee grind is not suitable for your coffee maker.
■ The proportion of coffee and water is incorrect. Modify it to suit your taste.
■ The quality and freshness of the coffee are not at their best.
■ The water is of poor quality.
■ Make sure that there is water in the tank.
■ The coffee flow system may be blocked. You can clean it by simply rinsing
it with water.
■ The timer is synchronised and depends upon your electrical network. If
there is a gap, we recommend setting the time once a month to make sure
that it is correct.
■ This means that your machine is scaled up.
■ It is strongly recommended to perform a monthly descaling operation on your
machine, according to your water hardness.
■ For more information, see the section "Descaling".
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