Troubleshooting - Krups PUMP ESPRESSO VIRTUOSO ESSENTIAL XP441 Manual

GUARANTEE
This appliance carries a manufacturer's 2 year guarantee. This appliance has been designed for
domestic use only. Any commercial use, inappropriate use or failure to comply with the instructions,
the manufacturer accepts no responsibility and the guarantee will not apply.
For any after-sales problem or for spare parts, please contact an approved service centre.
No repairs on the coffee machine will be covered by the guarantee in case of:
– no descaling carried out,
– limescale build-up,
– accessories cleaned in a dishwasher. (Dishwashing safe only for drip tray grill, steam nozzle tube,
filter cups.)

TROUBLESHOOTING

PROBLEMS POSSIBLE CAUSES
The coffee is very weak. You have not used enough
coffee.
The espresso flows too slowly. The coffee is too fine or too
mealy.
The filter holder is dirty.
The head of the filter holder is
clogged.
Your machine has a scale build
up.
There is too much coffee.
A continuous flow of water Your machine is becoming
pours from the filter holder clogged with scale because the
after making an espresso. water is particularly hard.
Coffee grounds are present in The filter holder is clogged.
the cup.
The coffee grounds are too
fine.
The seal on the head of the
filter holder is clogged.
The espresso is not frothy. The coffee grounds are too old.
The ground coffee is not
suitable for making espresso.
There is too little coffee in the
filter holder.
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SOLUTIONS
Add more coffee.
Choose slightly larger coffee
grounds.
Clean your filter holder
using the instructions in the
section: CLEANING AND
MAINTENANCE
When the appliance has
cooled, clean the grill through
which the water flows using a
damp sponge.
Descale the machine (refer to
the section : DESCALING)
Remove ground coffee
Descale the machine (refer to
the section : DESCALING)
Clean the filter holder using hot
water.
Use slightly larger coffee
grounds.
Clean the filter holder and the
seal with a damp sponge.
Use freshly ground coffee.
Use finer grounds.
Add more coffee.
PROBLEMS POSSIBLE CAUSES
The water tank leaks when it is The valve at the bottom of the
moved. tank is dirty or defective.
The valve is blocked by the
scale deposits.
Water leak beneath the There is an internal leak.
appliance.
The pump is abnormally noisy. No water in the tank.
The espresso leaks out the The filter holder is not
sides of the filter holder. positioned correctly.
The edge of the filter holder is
clogged by the coffee.
Your espresso tastes bad. After descaling, the rinsing
cycle was not carried out
correctly.
The cups have been filled The filter holder is clogged.
unequally.
The appliance does not work. The pump is disabled due to a
lack of water.
The removable water tank is
incorrectly positioned.
The appliance is not
connected.
SOLUTIONS
Wash the water tank and
operate the valve with your
finger, which is beneath the
tank.
Descale the machine (refer to
the section : DESCALING)
Check that the tank is
positioned correctly. If the
problem persists, do not use
the appliance and consult an
approved service centre.
Fill the water tank and restart
the pump (refer to the section:
FIRST USE). Avoid emptying
the tank completely.
Fit the filter holder in position
and lock it (turn from left to
right until it stops).
Remove any excess coffee that
prevents you from fully locking
the filter holder.
Remove the excess coffee and
clean the grill through which
the water flows using a damp
sponge.
Rinse the appliance in line with
the user instructions and check
the quality of the coffee.
Refer to the paragraph
on CLEANING AND
MAINTENANCE for cleaning
your filter holder.
Fill the water tank and restart
the pump (refer to the section:
FIRST USE). Avoid emptying
the tank completely.
Position the water tank
correctly.
Ensure that the appliance is
switched on.
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