Solving Internet Access Problems; Unable To Connect To The Internet; Cannot Automatically Launch Internet Programs - HP ProDesk 400 G7 SFF Maintenance And Service Manual

Solving internet access problems

If you encounter internet access problems, consult your internet service provider (ISP), or see the common
causes and solutions listed in these tables.

Unable to connect to the internet

Use this information to troubleshoot the computer.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to
bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of information
that a web server can store temporarily with the web browser. This
is useful for having the browser remember some specific
information that the Web server can later retrieve.)

Cannot automatically launch internet programs

Use this information to troubleshoot the computer.
Cause
You must log on to your ISP before some programs will start.
72 Chapter 5 Troubleshooting without diagnostics
Solution
Verify Internet settings, or contact your ISP for assistance.
Verify that the web browser is installed, and set up to work with
your ISP.
Plug in cable/DSL modem. You should see a power light on the
front of the cable/DSL modem.
Try connecting to the internet at a later time or contact your ISP. (If
the cable/DSL service is connected, the cable light on the front of
the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and the
computer's RJ-45 connector. (If the connection is good, the PC light
on the front of the cable/DSL modem will be on.)
Contact your ISP for the correct IP address.
1. Type control panel in the taskbar search box, and then
select Control Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section, click the Delete button.
4. Select the Cookies and website data check box, and click the
Delete button.
Solution
Log on to your ISP and launch the program.
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