HP ProDesk 480 G2 Maintenance And Service Manual
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HP ProDesk 480 G2 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 400 G2 Microtower
HP ProDesk 480 G2 Microtower
HP ProDesk 490 G2 Microtower

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Summary of Contents for HP ProDesk 480 G2

  • Page 1 Maintenance and Service Guide HP ProDesk 400 G2 Microtower HP ProDesk 480 G2 Microtower HP ProDesk 490 G2 Microtower...
  • Page 2 This computer may require upgraded and/ or proprietor. separately purchased hardware and/or a DVD drive to install the Windows 7 software and The only warranties for HP products and take full advantage of Windows 7 functionality. services are set forth in the express warranty http://windows.microsoft.com/en-us/...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components — HP ProDesk 400 G2 and 480 G2 models ..............3 Rear panel components — HP ProDesk 490 G2 models ..................4 Serial number location ............................5 2 Activating and Customizing the Software ......................
  • Page 6 Memory ................................29 DIMMs ..............................29 DDR3-SDRAM DIMMs ......................... 29 Populating DIMM sockets (HP ProDesk 400 G2 and 480 G2 models) ..........30 Populating DIMM sockets (HP ProDesk 490 G2 models) ..............30 Installing DIMMs ..........................31 Expansion cards ..............................32 Drives ...................................
  • Page 7 Power supply ............................... 62 System board ............................... 66 HP ProDesk 400 G2 system board callouts ..................68 HP ProDesk 480 G2 system board callouts ..................69 HP ProDesk 490 G2 system board callouts ..................71 6 Computer Setup (F10) Utility ........................73 Computer Setup (F10) Utilities ..........................
  • Page 8 Creating recovery media ......................... 135 Creating recovery media using HP Recovery Manager (select models only) ....135 Creating recovery discs with HP Recovery Disc Creator (select models only) .... 136 Creating recovery discs ................136 Backing up your information ..................137 System Restore ..........................
  • Page 9 Appendix B Statement of Volatility ........................ 144 Appendix C Specifications ..........................146 Index ................................148...

  • Page 11: Product Features

    Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features...

  • Page 12: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Hard Drive Activity Light Dual-State Power Button USB 3.0 Ports (blue) Microphone Connector Headphone Connector SD Card Reader NOTE: The Power On Light is normally white when the power is on.

  • Page 13: Rear Panel Components - Hp Prodesk 400 G2 And 480 G2 Models

    NOTE: An optional second serial port and an optional parallel port are available from HP. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time. However, for such a configuration, only the display connected to the discrete graphics card will display POST messages.

  • Page 14: Rear Panel Components - Hp Prodesk 490 G2 Models

    NOTE: An optional second serial port and an optional parallel port are available from HP. Some models have an optional DisplayPort on the rear panel. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time.

  • Page 15: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial number location...

  • Page 16: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 17: Installing Or Upgrading Device Drivers

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 18: Customizing The Monitor Display

    Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: Point to the upper-right or lower-right corner of the Start screen to display the charms. Click Settings >...

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 20 180W, regular 180W, Energy Star 5.0 180W, Active PFC Memory modules (PC3,12800, CL11) 8-GB 4-GB 2-GB System board (includes replacement thermal material) HP ProDesk 400 models: ● Without Windows 8.1 ● Windows 8.1 Standard ● Windows 8.1 Professional ● NetClone (the People’s Republic of China only) HP ProDesk 480 models: ●...
  • Page 21 Item Description Intel Core i7 4790S (3.2-GHz, 6-MB L3 cache) Intel Core i7 4771 (3.5-GHz, 8-MB L3 cache) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache) Intel Core i5 4690 (3.5-GHz, 6-MB L3 cache) Intel Core i5 4690S (3.2-GHz, 6-MB L3 cache) Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) Intel Core i5 4670s (3.1-GHz, 6-MB L3 cache)

  • Page 22: Cables

    Cables Item Description SATA data cable, hard drive, 10 inch, two straight ends SATA data cable, 10 inch, one straight end, one right angled end SATA data cable, 14 inch, one straight end, one right angled end SATA data cable, 14 inch, one straight end, one right angled end DisplayPort cable DMS-59 to dual VGA cable DMS-59 to dual DVI cable...

  • Page 23: Misc Parts

    Misc parts Item Description Fan sink (includes replacement thermal material) Standard BFR/PVC free Speaker Standard Non-recycled Front I/O assembly Fan vent cover for use in models without a chassis fan WLAN modules Misc parts...
  • Page 24 Item Description HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 Card reader Optical drive bezel blank Grommet (hard drive screw, blue) WLAN antennas Clamp lock HP Ultraslim Keyed Cable Lock Drive adapters: Hard drive carrier, 2.5-inch to 3.5-inch...

  • Page 25: Drives

    Drives Description Hard drives and solid-state drives (SSDs) 2 TB, 7200 rpm, 3.5 inch 1 TB, hybrid SSD, 2.5-inch 1 TB, 10000 rpm 1 TB, 7200 rpm, 3.5 inch 500 GB, 10000 rpm 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, hybrid SSD, 2.5 inch 500 GB, 7200 rpm, 3.5 inch 500 GB, 7200 rpm, 2.5 inch...

  • Page 26: Pci Boards

    PCI boards Description AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB Nvidia NVS310 PCIe x16 graphics card, 512 MB Nvidia NVS315 PCIe x16 graphics card, 1 GB AMD Radeon HD8490 DP PCIe x16 graphics card, 1 GB AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in the People’s Republic of China) Nvidia GeForce GT630 DP PCIe x16 graphics card, 2 GB DisplayPort connector module Printer port, PCI card...

  • Page 27: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 28: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 29: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 30: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 31: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 32: Screws

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 33: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
  • Page 34 ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...

  • Page 35: Removal And Replacement Procedures: Microtower

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 36: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 25). Loosen the thumbscrew on the rear of the computer (1) then slide the panel back (2) and lift if off the computer (3).

  • Page 37: Front Bezel

    Front bezel Description Front bezel for use in all countries and regions except for the People’s Republic of China Front bezel for use in the People’s Republic of China Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).

  • Page 38: Optical Drive Bezel Blank

    Optical drive bezel blank On some models, there are bezel blanks covering the slim optical drive, 3.5-inch, and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page To remove the bezel blank, press upward on the bottom tab and press downward on the top tab on the...

  • Page 39: Memory

    (DIMMs). DIMMs HP ProDesk 400 G2 and 480 G2 models The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.

  • Page 40: Populating Dimm Sockets (Hp Prodesk 400 G2 And 480 G2 Models)

    Populating DIMM sockets (HP ProDesk 400 G2 and 480 G2 models) There are two DIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. Socket DIMM1 operates in memory channel B. Socket DIMM3 operates in memory channel The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.

  • Page 41: Installing Dimms

    (Access panel on page Open both latches of the memory module socket (1), and insert the memory module into the socket (2). In HP ProDesk 490 G2 models, populate the black DIMM sockets before the white DIMM sockets. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 42: Expansion Cards

    HP ProDesk 400 G2 models have three PCI Express x1 expansion slots and one PCI Express x16 expansion slot. HP ProDesk 480 G2 models have one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot.
  • Page 43 Remove the screw that holds down the expansion card retention latch (1) then slide the latch up (2) and pull it off the rear of the chassis (3). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 44 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 45 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).

  • Page 46: Drives

    Drives Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Hard drives and solid-state drives (SSDs) 2 TB, 7200 rpm, 3.5 inch 1 TB, hybrid SSD, 2.5-inch 1 TB, 10000 rpm 1 TB, 7200 rpm, 3.5 inch 500 GB, 10000 rpm 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) 500 GB, hybrid SSD, 2.5 inch...
  • Page 47 (labeled SATA1 and SATA4). HP has provided four extra 6-32 hard drive mounting screws installed on the front of the chassis behind the bezel (1). The mounting screws are required for 3.5-inch and 2.5-inch hard drives installed in the hard drive bays.

  • Page 48: Drive Positions

    Drive positions Slim optical drive bay 3.5-inch internal hard drive bay 2.5-inch internal hard drive bay 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. NOTE: The upper hard drive bay can contain either a 3.5-inch hard drive or a 2.5-inch hard drive, but not both. To verify the type and size of the storage devices installed in the computer, run Computer Setup.

  • Page 49: Removing A Slim Optical Drive

    Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page Disconnect the power cable and data cable from the back of the optical drive.
  • Page 50 Align the small pins on the release latch with the small holes on the side of the drive and press the latch firmly onto the drive. Slide the optical drive through the front bezel (1) all the way into the bay so that the green latch locks onto the chassis frame (2).

  • Page 51: Removing A 3.5-Inch Hard Drive

    Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page...

  • Page 52: Installing A 3.5-Inch Hard Drive

    NOTE: HP ProDesk 400 G2 and 480 G2 models: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue SATA connector labeled SATA1.

  • Page 53: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page...

  • Page 54: Installing A 2.5-Inch Hard Drive

    NOTE: HP ProDesk 400 G2 and 480 G2 models: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue SATA connector labeled SATA1.

  • Page 55: Wlan Module

    WLAN module Description HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 You can install a WLAN module using a PCIe expansion card. The module is secured to the expansion card with two Phillips screw and has two connected antennas.
  • Page 56 Remove the two Phillips screws (2) that secure the module to the PCIe card. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install a WLAN module in the socket on the PCIe card, noting the notch (1) in the socket, insert the module into the socket (2).
  • Page 57 Connect the antenna cables from the module (5). WLAN module...

  • Page 58: Rtc Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 59 Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.

  • Page 60: Displayport Connector Module

    Reset the date and time, your passwords, and any special system setups using Computer Setup. Lock any security devices that were disengaged when the computer access panel was removed. DisplayPort connector module Prepare the computer for disassembly (Preparation for disassembly on page 25).

  • Page 61: Front I/O And Power Switch Assembly

    From the inside of the computer, disconnect the three front I/O cables from the following system board connectors: ● PB/LED ● FRONT USB3.0 ● FRONT AUD NOTE: System board layout may vary. HP ProBook 400 and 490 G2 models Front I/O and power switch assembly...
  • Page 62 HP ProBook 480 G2 models Remove the cables from the metal clip built into the base pan. From the front of the computer, remove the Torx T15 screw (1) that secures the assembly to the chassis. Chapter 5 Removal and replacement procedures: Microtower...
  • Page 63 Press the latch on the left side of the assembly (2), and then rotate the left side of the assembly into the chassis (3). From the inside of the chassis, remove the assembly from the computer. To reinstall the assembly, reverse the removal procedure. Front I/O and power switch assembly...

  • Page 64: Fan Sink

    Fan sink Description Fan sink, standard Fan sink, BFR/PVC free WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 65 Lift the fan sink from atop the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

  • Page 66: Processor

    Processor Description Intel Core i7 4790 (3.6-GHz, 6-MB L3 cache) Intel Core i7 4790S (3.2-GHz, 6-MB L3 cache) Intel Core i7 4771 (3.5-GHz, 8-MB L3 cache) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache) Intel Core i5 4690 (3.5-GHz, 6-MB L3 cache) Intel Core i5 4690S (3.2-GHz, 6-MB L3 cache) Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache)
  • Page 67 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...

  • Page 68: Speaker

    Speaker Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the access panel (Access panel on page 26). From the outside front of the chassis, remove the two Torx T15 screws that secure the speaker to the front of the chassis.
  • Page 69 Under the drive cage, remove the speaker cable from the clip built into the base of the chassis (1), and then remove the speaker from the chassis (2). To replace the speaker, reverse the removal procedures. Speaker...

  • Page 70: Fan

    Description Fan, non-recycled Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the access panel (Access panel on page 26). From the outside, rear of the chassis, remove the three Phillips screws that secure the fan to the chassis.
  • Page 71 Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.

  • Page 72: Power Supply

    Power supply NOTE: System board appearance may vary. Description 300W, Energy Star 5.0 300W, Active PFC + SEPA 300W, Active PFC 300W, regular 180W, Energy Star 5.0 180W, Active PFC 180W, regular Prepare the computer for disassembly (Preparation for disassembly on page 25).
  • Page 73 Power supply connectors connect to the drives as follows: ● P3 connector: primary hard drive ● P5 connector: primary optical drive ● P4 connector: secondary hard drive Power supply...
  • Page 74 From the outside rear of the chassis, remove the four silver Torx T15 screws that secure the power supply to the chassis. Chapter 5 Removal and replacement procedures: Microtower...
  • Page 75 From the inside of the chassis, press the power supply release button (1), slide the power supply toward the front of the computer (2) , rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure.

  • Page 76: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in models with NetClone (the People’s Republic of China only) Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 77 Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.

  • Page 78: Hp Prodesk 400 G2 System Board Callouts

    HP ProDesk 400 G2 system board callouts Sys Bd Label Sys Bd Color Component Sys Bd Label Sys Bd Color Component Connector Connector COMB Serial Port Black Optional second Battery Black RTC battery serial port socket PWRCPU Processor White 4-pin processor...

  • Page 79: Hp Prodesk 480 G2 System Board Callouts

    USB ports Parallel port Black Optional parallel SERIAL Serial port Silver Integrated serial port port FRONT Front I/O Blue Front I/O/power PS/2 Silver Mouse and USB3.0 switch connector keyboard HP ProDesk 480 G2 system board callouts System board...
  • Page 80 Sys Bd Label Sys Bd Color Component Sys Bd Label Sys Bd Color Component Connector Connector PWRCPU Processor White 4-pin processor PB/LED Front I/O Black Front I/O/power power power switch connector COMB Serial Port Black Optional second MEDIA External Black External media serial port media...

  • Page 81: Hp Prodesk 490 G2 System Board Callouts

    HP ProDesk 490 G2 system board callouts System System Board Color Component System System Board Color Component Board Label Connector Board Label Connector COMB Serial Port Black Optional second FRONT Front I/O Blue Front I/O/power serial port USB3.0 switch PWRCPU...
  • Page 82 DIMM3 DIMM3 White Memory module X1PCIEXP2 PCI Express x1 Black Expansion card (Channel A) DIMM4 DIMM4 Black Memory module X1PCIEXP1 PCI Express x1 Black Expansion card (Channel A) Power White 24-pin main X16PCIEXP PCI Express Black Expansion card connector power connector CMOS CMOS button Yellow...

  • Page 83: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 84: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 85: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup—File Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 86: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 87: Computer Setup-Security

    Table 6-2 Computer Setup—Storage (continued) displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option...
  • Page 88 Table 6-3 Computer Setup—Security (continued) ● Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only;...
  • Page 89 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 90: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 91: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...

  • Page 92: Recovering The Configuration Settings

    Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Bus Options Allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

  • Page 93: Troubleshooting Without Diagnostics

    Helpful hints on page 84 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 94: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 95: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 96 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 97 Poor performance. Cause Solution Processor is too hot. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed).
  • Page 98 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 99: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 100: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 101 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 102: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 103: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
  • Page 104 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 105 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
  • Page 106 Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected.

  • Page 107: Solving Audio Problems

    Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 108 Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 109: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 110: Solving Keyboard And Mouse Problems

    Printer will not print. Cause Solution If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer. Printer may have failed. Run printer self-test. Printer will not turn on. Cause Solution The cables may not be connected properly.
  • Page 111 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer.

  • Page 112: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds.
  • Page 113 Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Hardware Installation Problems 103...

  • Page 114: Solving Network Problems

    Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or For systems with a graphics card: system board is bad.
  • Page 115 Table 7-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution From the Start screen, type c, and then select Control Panel from the list of applications. Select Network and Sharing Center, and then click the Ethernet link next to the connection. Click the Properties button.
  • Page 116 Table 7-2 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
  • Page 117 Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed.

  • Page 118: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 119: Solving Processor Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 120: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the...
  • Page 121 Movie will not play in the DVD drive. Cause Solution Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media.

  • Page 122: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 123: Solving Internet Access Problems

    A USB device, headphone, or microphone is not recognized by the computer. Cause Solution The correct device driver is not installed. Install the correct driver for the device. You might need to reboot the computer. The cable from the device to the computer does not work. If possible, replace the cable.

  • Page 124: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 125 Computer will not continue after HP logo screen displays. Cause Solution To access Automatic Repair: Press the Windows logo to open the Settings charm. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. Select Troubleshoot, select Advanced options, and then select Automatic Repair.

  • Page 126: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 127 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 128 Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory module(s) support ECC If additional memory was recently added, Modules not supported on this Platform memory error correction. remove it to see if the problem remains. Check product documentation for memory support information.
  • Page 129 Control panel message Description Recommended action 515-Power Supply fan not detected Power supply fan is not connected or may have Reseat power supply fan. malfunctioned. Reseat fan cable. Replace power supply fan. 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables.
  • Page 130 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached.
  • Page 131 Control panel message Description Recommended action If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. If the error persists, replace the system board. 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted Reboot the computer.
  • Page 132 Control panel message Description Recommended action If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. If the error still persists, replace the system board. 2230-General error during MEBx execution Error occurred during MEBx execution which Reboot the computer.

  • Page 133: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
  • Page 134 Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by Reseat the graphics card.
  • Page 135 Activity Beeps Possible cause Recommended action Replace the system board. Red Power LED flashes eleven The current processor does Reinstall the original processor. ▲ times, once every second, not support a feature followed by a two second pause. previously enabled on this Beeps stop after fifth iteration system.

  • Page 136: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 137: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 138: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 139 Remove the access panel. CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 73 for information on backing up the CMOS settings.

  • Page 140: 10 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 141 Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. Click Download, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 131...

  • Page 142: 11 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 143: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 133.

  • Page 144: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 145: Creating Recovery Media

    137. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 146: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 147: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 148: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 149: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 150: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 151 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Backing up, restoring, and recovering in Windows 7 141...

  • Page 152: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 153: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 154: Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 155 Select File > Save Changes and Exit. To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.

  • Page 156: Specifications

    Specifications Chassis 13.98 in 355 mm Height 6.50 in 165 mm Width 14.10 in 358 mm Depth Approximate Weight 14.33 lb 6.50 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 157 Current Leakage with Energy Efficient Power Supply <600uA / 230 VAC This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 158 Windows 7 134 access problem 85 mouse 21 helpful hints 84 f11 recovery, Windows 8 132 safety precautions 20 HP PC Hardware Diagnostics (UEFI) f11 recovery, Windows 8.1 132 CMOS downloading 130 backing up 126 HP Recovery Disc Creator, using...
  • Page 159 overheating, prevention 19 product ID location 5 installing 2.5-inch hard drive 44 password rear fan 3.5-inch hard drive 42 clearing 126 removal and replacement 60 battery 48 power-on 126 rear panel components 3, 4 drive cables 36 setup 126 recovery discs, steps for creating expansion card 32 passwords 127, 128 Windows 7 136...
  • Page 160 creating backups 135 safety and comfort 83 creating recovery media 135 safety precautions creating system restore points cleaning 20 SATA hard drive recovery 138 connectors on system board 23 Help and Support 134 data cable pinouts 23 steps for creating recovery hard drive characteristics 23 discs 136 screws, correct size 22...

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