Solving Keyboard And Mouse Problems; Keyboard Commands And Typing Are Not Recognized By The Computer; Mouse Does Not Respond To Movement Or Is Too Slow - HP ProDesk 400 G7 SFF Maintenance And Service Manual

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the
common causes and solutions listed in these tables.

Keyboard commands and typing are not recognized by the computer

Use this information to troubleshoot the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Computer is in the Sleep state.

Mouse does not respond to movement or is too slow

Use this information to troubleshoot the computer.
Cause
Mouse connector is not properly plugged into the back of the
computer.
Program in use has stopped responding to commands.
Mouse might need repair.
Computer is in the Sleep state.
If using a wireless mouse, you might need to resynchronize the
mouse with the computer.
ENWW
Solution
Shut down the computer, reconnect the keyboard, and then restart
the computer.
Shut down your computer using the mouse, and then restart the
computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from the Sleep state. When
attempting to resume from the Sleep date, do not hold down the
power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
Solution
Shut down the computer using the keyboard.
1. Press the ctrl and esc keys at the same time (or press the
Windows logo key) to display the Start menu.
2. Use the arrow keys to scroll to and select the power icon at
the top right on the menu, and then press enter.
3. Use the arrow keys to select Shut Down, and then press enter.
4. After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
Shut down the computer using the keyboard, and then restart the
computer.
See the Worldwide Limited Warranty for terms and conditions.
Press the power button to resume from the Sleep state. When
attempting to resume from the Sleep state, do not hold down the
power button for more than 4 seconds. Otherwise, the computer
will shut down, and you will lose any unsaved data.
Follow the instructions that came with the mouse.
Solving keyboard and mouse problems 63