Troubleshooting - Sage the Precision Brewer BDC400 Quick Manual

Troubleshooting

PROBLEM
Coffee too
strong or weak
Coffee leaking
from basket
when removed
Coffee
overflowing from
the basket
(CAUTION: If
the basket has
overflowed
remove slowly
and with caution)
'FILL TANK' on
LCD screen
Auto Start does
not function
Shows 'CLOCK'
when Auto Start
is pressed
Clock does not
remember time
Auto Start starts
at the wrong time
Carafe overfilling
LCD shows 'FILL
TANK' when
there is water
in the tank
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POSSIBLE CAUSE
• Amount of coffee and water is not
correct (1 spoon : 150ml cup).
• The basket drip‑stop seal doesn't
cover the gap properly due to
foreign material.
• Carafe is not inserted.
• Amount of coffee and water is not
correct (1 spoon : 150ml cup).
• Grind size is too fine.
• Too much grinds in the basket.
• No paper in the basket.
• Putting paper into mesh basket
filter.
• Water tank is empty or not enough
water to brew the selected volume.
• Sensors may be dirty.
• Auto Start does not repeat after it
has been activated.
• Current time should be set before
setting Auto Start.
• Clock is cleared every time the unit
is unplugged.
• Current time is not correct.
• Carafe is not completely empty
before brewing.
• Amount of water is too much.
• Check that the unit is not in direct
sunlight or direct bright lighting.
WHAT TO DO
• Check correct amount of coffee or water
is used.
• Check that there is no obstruction in the
basket drip‑stop seal. Wash out the basket
seal by turning the basket upside down,
and pressing down and rinsing into the
seal to clear any particles obstructing
that area.
• If you are brewing with carafe, check
that the carafe is inserted.
• Check that the correct amount of coffee
and water is used for the operation.
• Correct grind size / amount.
• Use mesh basket filter without paper
and other baskets with paper.
• Open the lid and pour the desired amount
of cold, preferably filtered water.
• While the tank is empty wipe the sensor
prisms in the tank with a cloth.
• Re‑engage the Auto Start mode for each
time that it needs to be used.
• Set the current time before using
Auto Start.
• Keep the unit plugged in.
• Set the correct current time in the
SETTINGS menu.
• Check that the carafe is empty before
brewing.
• Check that the MAX line on the water tank
is not exceeded.
• Ensure water runs freely through carafe lid.
• Move unit away from the light source.
21/8/19 10:01 am