Obtaining Support - Molecular Devices ImageXpress Pico Installation Manual

Obtaining Support

Molecular Devices is a leading worldwide manufacturer and distributor of analytical
instrumentation, software, and reagents. We are committed to the quality of our products
and to fully supporting our customers with the highest level of technical service.
Our Support website, www.moleculardevices.com/service-support, has a link to the
Molecular DevicesKnowledge Base, which contains technical notes, software upgrades,
safety data sheets, and other resources. If you still need assistance after consulting the
Knowledge Base, you can submit a request to Molecular Devices Technical Support.
Technical Support
You can contact Molecular Devices Technical Support by submitting a support request
through the Knowledge Base or by phone. To find regional support contact information, visit
www.moleculardevices.com/contact.
You will need the instrument serial number and the software system ID.
The serial number is located on the back panel of the instrument.
Documentation
Review the product documentation on the Knowledge Base, including installation guides and
user guides. In addition, online Help is available within the CellReporterXpress software.
Press
F1
5063666 F
to access Help for the active page.
Chapter 1: ImageXpress Pico Automated Cell Imaging System
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