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ITEM NO.
4.9
TRAINING / SUPPORT
4.9.1
Installation, training and support services are a consideration in awarding this bid. Include any and
all support and implementation services your company will provide, identifying certification relevant to
the support role envisioned.
4.10
MANUALS
4.10.1
ORIGINAL copies of SERVICE MANUALS, SCHEMATICS, OPERATING MANUALS and PARTS
LISTS should be furnished for all items identified in the Product Specification List - Worksheet B that
are purchased as a result of this bid. This will be specified on our purchase order and the order will
not be considered complete and ready for payment until these are received.
4.10.2
Bidders should state if this information can be obtained direct from the manufacturer via the internet.
4.10.3
Bidders should state web site addresses for each manufacturer.
4.11
WARRANTY AND MAINTENANCE
4.11.1
Bidders must state length of warranty. Bidders must state if warranty includes parts, labour and if
the warranty is on-site. If not, bidders must indicate the terms of the warranty
4.11.2
Bidders should state location of service facilities.
4.11.3
Bidders should state number of service people at each location.
4.11.4
Bidders should state time to respond to service calls:
4.11.4.1
Less than one half day
4.11.4.2
One half day
4.11.4.3
One full day
4.11.4.4
More than one day
4.11.4.5
Other
4.11.5
Bidders should state mean time to repair commitments in the event of service disruption and
associated penalties in the event of extended outages.
4.11.6
Bidders should disclose their policy of loan machines in the event repairs are not made on-site.
4.11.7
Bidders should include a statement outlining your company's quality assurance philosophy and
program. This statement should detail how your company will respond to:
4.11.7.1
Service related problems
4.11.7.2
Quality problems
4.11.8
All equipment should be guaranteed for the entire period of the contract you are bidding. The
successful bidder(s) must be prepared to exchange all equipment that proves defective during this
contract without rewriting the agreement. Machines will be replaced if the number of service calls
greatly exceeds those recommended in the machines preventive maintenance schedule or when the
successful bidder(s) and the TVDSB recommends replacement due to any other conditions upon
mutual agreement.
FIRM NAME : ______________________________
TENDER 045 - PRINTERS
TERMS AND CONDITIONS
TERMS AND CONDITIONS
WILL COMPLY/WILL NOT
COMPLY
SIGNATURE : ______________________________________
2012
COMMENT
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