Quantum LTO-9 HH SAS User Manual
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Quantum LTO-9 HH SAS User Manual

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LTO-9 HH SAS
User's Guide
6-68132-04, Rev. A

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Summary of Contents for Quantum LTO-9 HH SAS

  • Page 1 LTO-9 HH SAS User’s Guide 6-68132-04, Rev. A...
  • Page 2 Artico, Be Certain (and the Q brackets design), DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, DXiV-Series, FlexTier, Lattus, the Q logo, the Q Quantum logo, Q-Cloud, Quantum (and the Q brackets design), the Quantum logo, Quantum Be Certain...

  • Page 3: Table Of Contents

    Drive Performance ........14 Quantum LTO-9 HH SAS User’s Guide...
  • Page 4 Install Device Drivers ........31 Quantum LTO-9 HH SAS User’s Guide...
  • Page 5 Function Code H: Test Head ......62 Function Code J: Fast Read/Write Test....63 Quantum LTO-9 HH SAS User’s Guide...
  • Page 6 Fixing SAS Bus Errors ....... 86 Resolving Media-Related Problems ......86 Quantum LTO-9 HH SAS User’s Guide...
  • Page 7 Pre-Call Checklist ......... 87 Appendix A Error Codes and Messages Quantum LTO-9 HH SAS User’s Guide...
  • Page 8 Contents viii Quantum LTO-9 HH SAS User’s Guide...

  • Page 9: Preface

    Chapter 1 Preface This guide describes how to install and use the Quantum LTO-9 Tape Drive in the following chapters: Chapter 2, Introduction describes the product, discusses supported servers, operating systems, and device drivers, and lists hardware specifications. Chapter 3, Installation gives unpacking, set up, and configuration information.

  • Page 10: Safety Notices

    A caution notice can be accompanied by one of several symbols: If the symbol is... It means... A generally hazardous condition not represented by other safety symbols. Quantum LTO-9 HH SAS User’s Guide...

  • Page 11: Performing The Safety Inspection Procedure

    Use care when lifting, removing, or installing this part or unit. Sample caution notices follow: Caution: The battery is a lithium ion battery. To avoid possible explosion, do not burn. Exchange only with the Quantum- approved part. Recycle or discard the battery as instructed by local regulations.

  • Page 12: Tape Drive Ac Grounding Inspection

    Disconnect the power cord from its source. 4 Inspect the power cable for visible cracks, wear, or damage. Figure 1 AC grounding diagram (50 Hz and 60 Hz) Quantum LTO-9 HH SAS User’s Guide...

  • Page 13: Class I Laser Product

    • Connect all devices installed in a rack cabinet to power devices installed in the same rack cabinet. Do not plug a power cord from a device installed in one rack cabinet into a power device installed in a different rack cabinet. Quantum LTO-9 HH SAS User’s Guide...
  • Page 14 If this configuration is not known, you must do the following: • Remove all devices in the 32U position and above. Quantum LTO-9 HH SAS User’s Guide...
  • Page 15 Pack the rack cabinet in the original packaging material, or equivalent. Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the pallet. Quantum LTO-9 HH SAS User’s Guide...

  • Page 16: Power Cords

    Quantum product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Quantum power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

  • Page 17: Battery Return Policy

    Hg for mercury and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste, but use the collection framework available to customers for the return, recycling and treatment of batteries and Quantum LTO-9 HH SAS User’s Guide...

  • Page 18: End Of Life (Eol) Plan

    This product contains recyclable materials. The materials should be recycled where facilities are available and according to local regulations. Quantum LTO-9 HH SAS User’s Guide...

  • Page 19: Introduction

    It is the ninth generation in the Ultrium series of products, and is available with a Serial Attached SCSI interface (SAS). This model incorporates the Linear Tape-Open (LTO) Quantum Ultrium 9 Half-High Tape Drive. View of the drive Figure 2 Quantum LTO-9 HH SAS User’s Guide...

  • Page 20: Drive Features

    • Support for encryption on Ultrium 8 and 9 tape cartridges • Single Character Display (SCD) operator panel • Ready, Fault, and Encryption status lights • Maintenance Mode functions • 1 Gbps Ethernet port for drive status and service • LTFS capable Quantum LTO-9 HH SAS User’s Guide...

  • Page 21: Front Panel Of The Drive

    Front panel Figure 3 element descriptions 1 Cartridge unload button 2 Ready light (green) 3 Encryption light (white) 4 Fault light (amber) 5 Single Character Display (SCD) 6 SCD dot 7 Drive power button Quantum LTO-9 HH SAS User’s Guide...

  • Page 22: Rear Panel Of The Drive

    Table 1 Performance Performance Characteristics LTO-9 Tape Drive characteristics Native data rate 300 MB/s (with Ultrium 9 media) Maximum sustained data rate (at 900 MB/s maximum compression) Burst data rate 1200 MB/s Quantum LTO-9 HH SAS User’s Guide...

  • Page 23: Cartridge Compatibility

    SAS bus capabilities, and system or application software. Cartridge Compatibility The LTO-9 uses the Quantum LTO Ultrium TB Data Cartridge and is compatible with the cartridges of its predecessors, the Quantum Ultrium Tape Drive Generation 8. The drive performs the following functions: •...

  • Page 24: Media Optimization

    60 minutes some media optimizations may take up to 2 hours. • Interruption of the process is not recommended. • A different mount will not necessarily improve the time to complete the one-time optimization. Quantum LTO-9 HH SAS User’s Guide...

  • Page 25: Speed Matching

    If the server's net (compressed) data rate is between two of the preceding native data rates, the drive calculates the appropriate data rate at which to operate. Speed matching dramatically reduces backhitch, the condition that occurs when a tape stops, reverses, and Quantum LTO-9 HH SAS User’s Guide...

  • Page 26: Channel Calibration

    1.2 TB. Encryption The Quantum LTO-9 Tape Drive supports host Application Managed Encryption (AME), using T10 encryption methods. Data encryption is supported with LTO Ultrium 4 and later Data Cartridges only.

  • Page 27: Inhibiting Firmware Down-Leveling

    12.0 Gbps. In addition, SAS drives can be hot- plugged. SAS drives will auto-negotiate speed. There are no configurable topologies thus no feature switches associated with SAS. Physical Characteristics The drive contains a dual port, SFF-8644 SAS connector. Quantum LTO-9 HH SAS User’s Guide...

  • Page 28: Supported Operating Systems

    Sales Representative. Ethernet Port The Quantum LTO-9 Tape Drive has a single 1 Gbps Ethernet port on the rear panel, with a RJ45 connector. The Default IP address is 169.254.0.3, but the drive’s IP address can be changed as needed.

  • Page 29: Ibm Spectrum Archive

    Specifications for tape cartridges are given Environmental specifications on page 22. Physical specifications Specification Measurement Width 213 mm (8.4 in.) Length 332 mm (13.1 in.) Height 58 mm (2.3 in.) Weight (without a cartridge) 4.3 kg (9.4 lbs.) Quantum LTO-9 HH SAS User’s Guide...

  • Page 30: Power Specifications

    20 to 50% 20 to 80% 10 to 90% condensing) Maximum temperature 5°C per hour 5°C per hour rate of change Dew Point 22°C (72°F) 22°C (72°F) Temperature Airflow (Internal Drive) 3 cfm (.085 m /min) Quantum LTO-9 HH SAS User’s Guide...
  • Page 31 26 Connect Power on page 28 Run Drive Diagnostics on page 29 Install Device Drivers on page 29 Configure the Tape Drive to a Server/Host on page 29 Updating firmware on page 30 Quantum LTO-9 HH SAS User’s Guide...

  • Page 32: Installation

    2 Locate the label on the rear panel of the unit with the machine type, model number, and serial number of the unit. Make a note of these numbers and store them in an easily accessible place. Should you Quantum LTO-9 HH SAS User’s Guide...

  • Page 33: Verify The Shipment

    • Quantum LTO Ultrium Cleaning Cartridge • Single-connector SAS wrap tool • Optional Rack Mount Kit • The Quantum LTO-9 Tape Drive Quick Reference (6-68101-02) • SAS cables are not part of the ship group. They must be ordered separately.

  • Page 34: Position The Tape Drive

    SAS architecture does not support multiple tape drives connected to a single host adapter port. The maximum SAS cable length that can be used to connect the host adapter to the tape drive is 5.5 m. Quantum LTO-9 HH SAS User’s Guide...
  • Page 35 Figure 5 Example of connecting one SAS device to the server 1 Tape drive 4 SAS host adapter card 2 SAS connector 5 Server 3 SAS cable Quantum LTO-9 HH SAS User’s Guide...

  • Page 36: Connect Power

    3 Power-on the unit by pressing the Power button. The POST runs, which checks all hardware except the drive head. During the POST, the Single-character Display (SCD) flashes several segmented Quantum LTO-9 HH SAS User’s Guide...

  • Page 37: Run Drive Diagnostics

    Configure the Tape Drive to a Server/Host 1 Power-on the unit. 2 To configure the tape drive, refer to the documentation for your server/host and application software. Quantum LTO-9 HH SAS User’s Guide...

  • Page 38: Updating Firmware

    • A firmware update (FUP) tape cartridge For instructions on obtaining a new firmware image, visit http:// www.quantum.com/serviceandsupport. To update the firmware, refer to the following sections. Updating Firmware Use IBM Tape Diagnostic Tool (ITDT) to update your drive firmware.
  • Page 39 An error code will be displayed if a firmware download or update error has been detected. The Ready light and the Fault light flash briefly during the firmware download and update. The Ready light turns On after the firmware download and update are complete. Quantum LTO-9 HH SAS User’s Guide...
  • Page 40 Chapter 3: Installation Updating firmware Quantum LTO-9 HH SAS User’s Guide...

  • Page 41: Operations

    FUP cartridge. For more information, see Status Lights page 35. • Maintenance mode - functions include drive diagnostic, creation/ unmake FUP cartridge, and drive dump manipulation (force to RAM, Quantum LTO-9 HH SAS User’s Guide...

  • Page 42: Power Button

    Diagnostic and Maintenance Functions on page 44 lists the single- character codes that represent diagnostic or maintenance functions. To initiate a function the unit must be in maintenance mode. The SCD is blank during normal operation. Quantum LTO-9 HH SAS User’s Guide...

  • Page 43: Scd Dot

    Ready LED (green) Fault LED (amber) Operational blank Activity (tape movement) in blank Flashing Operational Mode Maintenance solid character Flashing Executing Maintenance flashing character Selection Error Condition solid character Flashing Power-On / Reset Initialization random segments Quantum LTO-9 HH SAS User’s Guide...
  • Page 44 Note: The white Encryption status light is on when all the data on the cartridge is encrypted (excluding the label). LTO Ultrium 8, Ultrium 7, Ultrium 6, and Ultrium 5 cartridges only. Quantum LTO-9 HH SAS User’s Guide...
  • Page 45 If an error is detected during the power on or reset, the tape drive posts an error code to the SCD. To determine the error, locate the code Appendix A, Error Codes and Messages. Quantum LTO-9 HH SAS User’s Guide...
  • Page 46 Updating firmware on page 30. Flashing The drive detected an error and is (twice performing a firmware recovery. It will reset automatically. second) Flashing C The drive is requesting a cartridge to be loaded. Quantum LTO-9 HH SAS User’s Guide...

  • Page 47: Unload Button

    Rewind the tape into the cartridge and eject the cartridge from the the drive is rewinding and unloading. drive Note: During a rewind and eject operation, the drive does not accept host interface commands. Quantum LTO-9 HH SAS User’s Guide...
  • Page 48 Unload button for ten seconds. If captured dump data exists, the drive places it into a dump area (for information about retrieving the data, see Procedure 1: Determining Firmware Level and Capturing Drive Dump page 81). Quantum LTO-9 HH SAS User’s Guide...

  • Page 49: Inserting A Tape Cartridge

    Note: If the cartridge is already in an ejected position and you want to reinsert it, remove the cartridge then insert it again. If the cartridge is already loaded and you cycle the power (turn it off, then on), the tape will reload. Quantum LTO-9 HH SAS User’s Guide...

  • Page 50: Removing A Tape Cartridge

    2 Press the Unload button. The drive rewinds the tape and partially ejects the cartridge. The Ready light flashes while the tape rewinds, then goes out before the cartridge partially ejects. 3 After the cartridge partially ejects, grasp the cartridge and remove Quantum LTO-9 HH SAS User’s Guide...

  • Page 51: Mid-Tape Recovery

    Push the Unload button to eject the cartridge when the Ready light stops flashing. Cleaning the Drive Head Caution: When cleaning the drive head, use the Quantum LTO Ultrium Cleaning Cartridge. You may use another LTO cleaning cartridge, but it may not meet the standards of reliability established by Quantum.

  • Page 52: Cleaning The Tape Drive

    Note: The drive will automatically eject an expired cleaning cartridge. The Quantum LTO Ultrium Cleaning Cartridge is valid for 50 uses. Cleaning the Tape Drive Clean the exterior surface of the tape drive with a damp towel. If a liquid all-purpose cleaner is used, apply it to the towel.
  • Page 53 (FUP) data to a customer- page 51 supplied scratch (blank) data cartridge. Force a Drive Dump: Performs a dump Function Code 4: Force a Drive Dump of data (also known as saving a on page 52 microcode trace). Quantum LTO-9 HH SAS User’s Guide...
  • Page 54 Test Cartridge & Media: Performs tests Function Code E: Test Cartridge & to ensure that a suspect cartridge and Media on page 57 its magnetic tape are acceptable. Quantum LTO-9 HH SAS User’s Guide...

  • Page 55: Entering Maintenance Mode

    1 Make sure that no cartridge is in the drive. 2 Press the Unload button three times within two seconds. 0 appears in the Single-character Display (SCD) the Ready light is flashing, and the Fault light turns On. Quantum LTO-9 HH SAS User’s Guide...

  • Page 56: Exiting Maintenance Mode

    Function Code 0 makes the drive available for running drive diagnostics Maintenance Mode or maintenance functions. 1 Place the drive in Maintenance Mode. For instructions, see Entering Maintenance Mode on page 47. 2 To exit Maintenance Mode, see Exiting Maintenance Mode page 48. Quantum LTO-9 HH SAS User’s Guide...

  • Page 57: Function Code 1: Run Drive Diagnostics

    3 Press and hold the Unload button for three or more seconds, then release it to select function 1. Wait for the SCD to change to a flashing C. Quantum LTO-9 HH SAS User’s Guide...

  • Page 58: Function Code 2: Update Drive Firmware From Fup Tape

    • If the update fails, the tape drive posts an error code to the SCD. To determine the error, locate the code in Appendix A, Error Codes and Messages. Push the Unload button to eject the cartridge. The drive exits Maintenance Mode after the cartridge Quantum LTO-9 HH SAS User’s Guide...

  • Page 59: Function Code 3: Create Fup Tape

    Chapter 4: Operations Diagnostic and Maintenance Functions is removed. Contact Quantum Technical Support for problem determination or machine replacement. Function Code 3: Create Function Code 3 copies the drive's firmware update (FUP) data to a FUP Tape scratch data cartridge. The resulting FUP tape can only be used to update the firmware on other LTO-9 tape drives with the same host interface (SAS, or Fibre Channel).

  • Page 60: Function Code 4: Force A Drive Dump

    47) 2 Press the Unload button once per second until 5 appears in the SCD. If you cycle past the desired code, press the Unload button once per second until the code reappears. Quantum LTO-9 HH SAS User’s Guide...

  • Page 61: Function Code 6: Run Host Interface Wrap Test

    Host Interface Wrap Number of Loops = This test runs until stopped by pressing the Unload Test button. Function Code 6 performs a check of the host interface circuitry and host connector on the drive. Quantum LTO-9 HH SAS User’s Guide...
  • Page 62 • If an error is detected, the Fault light flashes and the drive posts an error code to the SCD. To determine the error, locate the code in Appendix A, Error Codes and Messages. To clear the Quantum LTO-9 HH SAS User’s Guide...

  • Page 63: Function Code 8: Unmake Fup Tape

    Function Code 8: Function Code 8 erases the firmware update (FUP) data and rewrites Unmake FUP Tape the cartridge memory on the tape. This converts the cartridge into a valid scratch (blank) data cartridge. Quantum LTO-9 HH SAS User’s Guide...

  • Page 64: Function Code 9: Display Error Code Log

    47. 2 Press the Unload button once per second until 9 appears in the SCD. (If you cycle past the desired code, press the Unload button once per second until the code reappears.) Quantum LTO-9 HH SAS User’s Guide...

  • Page 65: Function Code A: Clear Error Code Log

    Press the Unload button to stop the diagnostic and exit maintenance mode. Pressing the Unload button once will abort the test at the end of the current test loop. Pressing the Unload button twice will abort the Quantum LTO-9 HH SAS User’s Guide...

  • Page 66: Function Code F: Write Performance Test

    Unload button for 10 seconds. Function Code F: Write Approximate Run Time = 7 minutes per loop Performance Test Total Number of Loops = 10 Quantum LTO-9 HH SAS User’s Guide...
  • Page 67 Appendix A, Error Codes and Messages. To clear the error either turn the power off and then on again, or reboot the drive by pressing and holding the Unload button for 10 seconds. Quantum LTO-9 HH SAS User’s Guide...

  • Page 68: Function Code H: Test Head

    3 Press and hold the Unload button for three or more seconds, then release it to select the function. The SCD changes to a flashing C. 4 Insert a scratch (blank) data cartridge. The SCD changes to a flashing H. The tape drive runs the tests. Quantum LTO-9 HH SAS User’s Guide...

  • Page 69: Function Code J: Fast Read/Write Test

    Wait for the drive to rewind the tape and unload the cartridge. Caution: For this test, insert only a scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge. Quantum LTO-9 HH SAS User’s Guide...

  • Page 70: Function Code L: Load/Unload Test

    Pressing the Unload button once will abort the test at the end of the current test loop. Pressing the Unload button twice will abort the test immediately. Wait for the drive to rewind the tape and unload the cartridge. Quantum LTO-9 HH SAS User’s Guide...

  • Page 71: Function Code P: Post Error Reporting Enabled

    Function Code P will be displayed in Maintenance Mode when Enabled the drive has Post Error Reporting enabled. This selection is normally used as a request from support personnel. Quantum LTO-9 HH SAS User’s Guide...

  • Page 72: Function Code U: Post Error Reporting Disabled

    P appears in the SCD. The SCD changes to U after you release the Unload Button. 5 Press the Unload button once per second to select another Maintenance Mode Function. To exit Maintenance Mode, refer to Exiting Maintenance Mode on page 48. Quantum LTO-9 HH SAS User’s Guide...

  • Page 73: Media

    • WORM (Write Once, Read Many) Cartridge • Cleaning cartridge To ensure that your Quantum Ultrium Tape Drive conforms to Quantum's specifications for reliability, use only Quantum LTO Ultrium tape cartridges. You may use other LTO-certified data cartridges, but they may not meet the standards of reliability that are established by Quantum.
  • Page 74 Chapter 5: Media The Quantum LTO Figure 8 Ultrium Data Cartridge LTO cartridge memory Cartridge door Leader Pin Write-protect Switch Label area Insertion guide Quantum LTO-9 HH SAS User’s Guide...

  • Page 75: Data Cartridge

    Chapter 5: Media Data Cartridge Data Cartridge The different generations of Quantum Ultrium data cartridges can be identified by color: Type Color Ultrium 9 Teal Ultrium 9 WORM Teal and Silvery gray Ultrium 8 Burgundy Ultrium 8 WORM Burgundy and Silvery gray All generations contain 1/2-inch, dual-coat, magnetic tape.

  • Page 76: Cartridge Compatibility

    Ultrium 9 Read/Write Read/Write Ultrium 8 Read/Write Read/Write Read/Write Capacity Scaling To control the capacity of the cartridge (for example, to obtain a faster seek time) issue the SCSI command SET CAPACITY. For information Quantum LTO-9 HH SAS User’s Guide...

  • Page 77: Worm (Write Once, Read Many) Cartridge

    WORM cartridge does not become compromised, for example: • The format of a WORM Tape Cartridge is unlike that of standard read/write media. This unique format prevents a drive that lacks WORM-capable firmware from writing on a WORM tape cartridge. Quantum LTO-9 HH SAS User’s Guide...

  • Page 78: Worm Media Errors

    If it does not match, a media Error Code 7 will post on the drive's single-character display (SCD). Requirements for To add WORM capability to your Quantum LTO Ultrium 9 drive(s), you WORM Capability need to use: • Quantum Ultrium 9 18 TB WORM tape cartridges •...

  • Page 79: Cartridge Memory Chip (Lto-Cm)

    Caution: After 50 uses, the cleaning cartridge expires. It is no longer usable, and must be replaced. Cartridge Memory Chip All generations of the Quantum LTO Ultrium Data Cartridges include a (LTO-CM) Linear Tape-Open Cartridge Memory (LTO-CM) chip (1 in...
  • Page 80 Guidelines for Using Bar Code Labels Apply the following guidelines whenever using bar code labels: • Use only Quantum-approved bar code labels. • Do not reuse a label or reapply a used label over an existing label. • Before you apply a new label, remove the old label by slowly pulling it at a right angle to the cartridge case.

  • Page 81: Write-Protect Switch

    Do not write-protect scratch (blank) cartridges; the tape drive will not be able to write new data to them. If you must manually set the write-protect switch, slide it left or right to the desired position. Quantum LTO-9 HH SAS User’s Guide...

  • Page 82: Handling Cartridges

    Incorrect handling or an incorrect environment can damage cartridges or their magnetic tape. To avoid damage to your tape cartridges and to ensure the continued high reliability of your Quantum LTO Ultrium Tape Drives, use the following guidelines. Provide Training •...

  • Page 83: Ensure Proper Packaging

    100 oersteds (for example, terminals, motors, video equipment, X-ray equipment, or fields that exist near high-current cables or power supplies). Such exposure can cause the loss of recorded data or make the blank cartridge unusable. Quantum LTO-9 HH SAS User’s Guide...

  • Page 84: Perform A Thorough Inspection

    76). If there are gaps in the seam (see Figure 11 on page 74), the leader pin may be dislodged. Figure 12 Checking for gaps in the seams of a cartridge • Check that the leader pin is properly seated. Quantum LTO-9 HH SAS User’s Guide...

  • Page 85: Handle The Cartridge Carefully

    Perform the following steps: 1 Look for cartridge mishandling. 2 Use the Quantum Leader Pin Reattachment Kit (part number 08L9129) to correctly seat the pin. Then, immediately use data recovery procedures to minimize chances of data loss.

  • Page 86: Environmental And Shipping Specifications For Tape Cartridges

    (59 to 95°F) (-9 to 120°F) Relative humidity 20 to 50% 20 to 80% 5 to 80% (non-condensing) Maximum 5% per hour 5% per hour temperature change Maximum humidity 5°C per hour 5°C per hour change Quantum LTO-9 HH SAS User’s Guide...

  • Page 87: Disposing Of Tape Cartridges

    These regulations are amended from time to time, and you should review them at the time of disposal. If your local, state, country (non-U.S.A.), or regional regulations are more restrictive than EPA 40CFR261, you must review them before you Quantum LTO-9 HH SAS User’s Guide...
  • Page 88 90 degrees from each other to accomplish complete erasure in one pass for higher throughput. Degaussing makes the cartridge unusable. If you burn the cartridge and tape, ensure that the incineration complies with all applicable regulations. Quantum LTO-9 HH SAS User’s Guide...

  • Page 89: Troubleshooting

    Single- character Display (SCD) on page 34. Please review the Pre-Call Checklist on page 85 before calling Quantum Technical Support. Procedure 1: Determining Firmware Level and Capturing Drive Dump Customers are responsible for updating Firmware. For optimum performance, the customer must obtain the latest level of firmware for...

  • Page 90: Procedure 2: Inspecting A Cartridge For Damage

    • If it is successful, discard the cartridge that originally failed. Note: If a damaged or mishandled cartridge is the problem, see Handling Cartridges on page 74 for proper instructions about handling media. It is possible that your other cartridges may also be damaged. Quantum LTO-9 HH SAS User’s Guide...

  • Page 91: Procedure 3: Checking Sas Host Connections

    5 Ensure there is a point-to-point connectivity between the server and the tape drive. SAS connectivity does not support multiple drive connections (daisy-chaining of devices). 6 Check the length of the SAS cable. It can not exceed 5.5m (18 ft). Quantum LTO-9 HH SAS User’s Guide...

  • Page 92: Resolving Problems Reported By The Server

    SARS detects are reported as TapeAlert flags on the server (see IBM LTO Ultrium Tape Drive SCSI Reference). Caution: If you insert the Quantum LTO Ultrium Data Cartridge into another manufacturer's drive, the SARS data in the cartridge memory may become lost or invalid.
  • Page 93 Quantum Technical Support. Ensure that the total SAS cable length does not exceed 4m (13 ft). Perform the following steps before you place a call to Quantum Technical Support. Where instructions refer you to the web, visit http://www.quantum.com/serviceandsupport. 1 Perform a general checkup of the hardware and connections: •...
  • Page 94 62 to test the drive's ability to load and unload a tape cartridge. b Use the IBM Tape Diagnostic Tool (ITDT) to run drive Health Check and other tests and to collect drive dumps. Quantum LTO-9 HH SAS User’s Guide...
  • Page 95 If you force a drive dump, the existing dump will be overwritten and data will be lost. After you force a drive dump, do not turn off the power to the drive or you may lose the dump data. Quantum LTO-9 HH SAS User’s Guide...
  • Page 96 2 Turn power off/on the tape drive to see if the problem repeats. 3 Replace the tape drive if the problem persists. The error code clears when you place the tape drive in maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 97 2 Power the tape drive off and on, then retry the operation that produced the error. 3 If the problem persists, download new firmware and retry the operation. 4 If the problem persists, send the drive dump that you collected in step 1 to your Quantum Support Center.
  • Page 98 • – If the diagnostic fails, replace the tape drive. • – If the diagnostic succeeds, replace the cartridges that caused the problem. The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 99 • If the diagnostic fails, replace the tape drive. • If the diagnostic succeeds, replace the cartridges that caused the problem. The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 100 • If the drive diagnostic fails, replace the drive. • If the drive diagnostic succeeds, perform the operation that produced the initial media error. The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 101 RS-422 connection. See Function Code 7: Run RS-422 Wrap Test on page 55 to isolate the problem to the drive. The error code clears when you place the tape drive in maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 102 The error code clears when you clean the tape drive or place it in maintenance mode. Fiber AL_PA conflict. Two drives on fiber loop have the same AL_PA. Modify the tape drive AL_PA to eliminate the conflict. NOT SUPPORTED ON THIS DRIVE. Quantum LTO-9 HH SAS User’s Guide...
  • Page 103 If the tape cartridge is the correct media type, check the write-protect switch on the cartridge. The drive does not write to a write-protected cartridge. The error code clears when you remove the tape cartridge or place the tape drive in Maintenance mode. Quantum LTO-9 HH SAS User’s Guide...
  • Page 104 Appendix A: Error Codes and Messages Quantum LTO-9 HH SAS User’s Guide...
  • Page 105 A circuit board that adds function to a computer. Adjustment. alphanumeric Pertaining to a character set that contains letters, numerals, and usually other characters, such as punctuation marks. alter To change. Quantum LTO-9 HH SAS User’s Guide...
  • Page 106 A laser device specialized for scanning and reading bar codes and converting them into either the ASCII or EBCDIC digital character code. bezel Decorative and safety cover. Quantum LTO-9 HH SAS User’s Guide...
  • Page 107 (cm) One one-hundredth of a meter (0.01 m). Approximately 0.39 inch. channel command An instruction that directs a data channel, control unit, or device to perform an operation or set of operations. char Character. Check. Quantum LTO-9 HH SAS User’s Guide...
  • Page 108 A tape cartridge dedicated to storing data. Contrast with cleaning cartridge. data check A synchronous or asynchronous indication of a condition caused by invalid data or incorrect positioning of data. Direct current. Quantum LTO-9 HH SAS User’s Guide...
  • Page 109 A mechanism for moving magnetic tape and controlling its movement. Data security erase. Digital signal processor. EBCDIC Extended binary-coded decimal interchange code. Edge connector. Engineering change. Error correction code. EEPROM Electrically erasable programmable read-only memory. Electronics Industries Association. Quantum LTO-9 HH SAS User’s Guide...
  • Page 110 Proprietary code that is usually delivered as microcode as part of an operating system. Firmware is more efficient than software loaded from an alterable medium and more adaptable Quantum LTO-9 HH SAS User’s Guide...
  • Page 111 (Gbit) 1 000 000 000 bits. gigabyte (GB) 1 000 000 000 bytes. Gigabit Interface Converter (GBIC) Converts copper interface to optic interface. Ground. hertz (Hz) Unit of frequency. One hertz equals one cycle per second. Hexadecimal. Quantum LTO-9 HH SAS User’s Guide...
  • Page 112 The part used to convert a 68-pin connector to a 50-pin D- shell connector. intervention required Manual action is needed. INTRO Introduction. Input/output. Input/output processor. Initial program load. ITST Idle-time self-test. Quantum LTO-9 HH SAS User’s Guide...
  • Page 113 A computer network within a limited area. Light-emitting diode. Linear Tape-Open (LTO) A type of tape storage technology developed by the Quantum Corporation, Hewlett-Packard, and Certance. LTO technology is an “open format” technology, which means that its users will have multiple sources of product and media.
  • Page 114 Pertaining to the bar code on the bar code label of the Quantum Ultrium Tape Cartridge, a 2-character code, L1, that represents information about the cartridge. L identifies the cartridge as one that can be read by devices which incorporate LTO technology;...
  • Page 115 Loss of data because a receiving device is unable to accept data at the rate it is transmitted. parameter A variable that is given a constant value for a specified application and that may denote the application. p bit Parity bit. Parity check. Quantum LTO-9 HH SAS User’s Guide...
  • Page 116 Reference. Register. Retention The process or function of tightening the tape onto the cartridge, if it is sensed that the tape has a loose wrap on the cartridge. Request for price quotation. Quantum LTO-9 HH SAS User’s Guide...
  • Page 117 - Ultra SCSI: Uses an 8- or 16-bit bus, and supports data rates of 20 or 40 MBps. - Ultra2 SCSI: Uses an 8- or 16-bit bus and supports data rates of 40 or 80 MBps. Quantum LTO-9 HH SAS User’s Guide...
  • Page 118 UART Universal asynchronous receiver/transmitter. unload Prepare the tape cartridge for removal from the drive. utility programs A computer program in general support of the processes of a computer; for instance, a diagnostic program. Quantum LTO-9 HH SAS User’s Guide...
  • Page 119 A character string that is convenient for some purpose to consider as an entity. External register. External register address register. Quantum LTO-9 HH SAS User’s Guide...
  • Page 120 Glossary Quantum LTO-9 HH SAS User’s Guide...

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